A Report on Operation Management at Mayfield Hospital, UK

This report provides a critical analysis of operation management at Mayfield Hospital in the UK. It examines key aspects such as quality management, location strategies, and the impact of staff performance on patient satisfaction. The report delves into the challenges faced by the hospital, including issues related to cleanliness, food quality, and medical service delivery, and proposes solutions such as staff incentive schemes and the implementation of Total Quality Management (TQM) models. Furthermore, it explores the application of operational management theories like Six Sigma and Just-In-Time (JIT) within the healthcare context, and discusses the importance of patient feedback and the development of improvement plans. The report emphasizes the need for the hospital to align its operational processes with patient expectations and government regulations regarding medication use, ultimately aiming to enhance service quality and patient outcomes.

MANAGING OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
CONCLUSION................................................................................................................................5
Recommendation.............................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
In a organisation, operation management determine various term that can be planning,
organising, policies improvement, monitoring and control fro higher profitability. A firm is
manage various business operations to manage their objectives and goal in effective manner. For
this each and every aspect provide their service and contribution in defective or strategic manner
(Conover, Symantec Corporation, 2013). Each and every organisation of the economy mange
their operation activities to provide higher satisfaction to their buyer or people as well as mange
a valuable goodwill in the market. This project report is based on Mayfield hospital which is
located in the UK. The aim of this organisation is to provide quality in healthcare services to
their patients as well as make a make a heat care plan for their future needs. This organisation is
not only work to provide their services to only their patients but also to their staff members who
serve their services in the organisation. But due to some reason they faces lots of difficulties to
manage their operation activities in effective manner that's why they Operation supply chain
manager is is plan strategy to manage their activities with efficiency.
TASK
Critical review is all about to manage organisation activities that can impact on process
and planning structure. In this process, operation manager is get a analysis of various problems
in the organisation and conflicts to manage them effectively for their customers. In this report
operation manager Jerry Davis is appointed to get full analysis of operation management
activities and conflicts in the company which is directly impact on their procedure and planning
as well as provide negative effect on their patients. After the analysis of these activates they
require theories to reduce its negative effect in the economy. There are some activities which
need managing operation. According to Ebert (2011) Managing quality is basically all about
provide better service to the customers which include quality, price and customs need. For this
process services provider organisations needs to understand that the quality of product they
provide to their customer can affect on their health as well as this can be very harmful for them,
so this very important to provide good quality service in reasonable cost . This project report is
based on hospital sector and in this quality is all about services which is provide by nurse and
doctors to their patients well as medicine and facility that patients get from hospitals. In the
words of Heizer (2016) hospital organisation need to appoint highly qualified doctors and nurses
1

who have well experience about patients disease and their problems. He further adds that if they
provide them wrong treatment than it can effect on their health or may be very harmful for them
in future. In it medicine is also need to be more effective or according to patients health and
their body structure because chemist are always use drugs to make them effective at particular
time period but this need to be use in efficient quantity because this is provide their affect in
negative or positive both manner. Morgan, (2010) says that location is another important factor
which is all about where the hospital are located according to locality of the particular place
because this is very important for both patients and hospitals to provide their facility at the
particular place which will be in the reach of people. Some time hospitals are located at very far
from the locality of the particular place that's why patients faces very difficulties to manage their
problems easily. The means of location is bigger factor for the hospital quality care. In this
process organisation needs to open various clinic for the people to provide small medical service
and emergency facilitates to the patients but doctors of this place needs to be effective in their
approaches and experienced to understand patients problem. In is locality is not only provide
their effect but also the facility that is provide by they organisation to the service users it includes
rooms facility, medical services, food at the place as well as sitting facility etc.
Theory of operation management are also discussed. Mayfield hospital is a privately run
hospital in the UK which provide instant services to their patients. They operate 60 Hospital in
UK but after they well procedures they faces lots of difficulties to maintain their activities
effectively. They needs to manage professional medical team in their organisation as well as
appropriate service to the patients through this they provide their trust and believe on them. For
this some theories are provide them efficiency such as Six sigma. In the words of Hua, Cheng
and Wang, (2011) This theory is use to improve the quality of the operation management, reduce
the conflicts as well as cost and save time factor of management . This theory is most effective
by its nature but this is also most expensive. This is use to increase the productivity of the
organisation but on the behalf of higher cost. For Mayfield, they needs to improve their service
and medical equipment according to customers needs as well as need to use advance support
equipment which helps to provide instant facilities to patients. But this advance equipments have
to be very costly and expansive to manage for the organisation but they provide effective result
easily. Malik, Gupta and Jung, (2010) gave tehir views on Just In time. According to them this
theory is determine a fact that organisation need to provide their effective services to customer
2

Whether it is needed. For medical organisation this theory is provide a term that company needs
to provide their service and facility according to customers need and want. A hospital need to
stand with their for customers for 24 hrs. services which will be helpful for them. This will helps
to reduce extra cost and maintenance expense from the organisation of their assets and
equipments.
There are appropriate solution for operation management. Mayfield hospital are provide
their services at various place in UK to their patients but they needs to improve their some
services and facilities according to build positive goodwill in the market. The hospital is faces
some difficulties to provide better service to their customers because their employee do not
provide their services appropriately to organisation in the terms of cleaning, food facility as well
as better medical services. As its results the rooms being more dirty and increasing the risk of
cross-infection, their room are nor as much sufficient according to patients need and also they are
not provide good quality of food to them. After this patients faces lots of difficulties and health
issues and they do not show theirinte4rst to come their again. After this staff of the organisation
also leave their place and they faces reduction of employees in the hospital. For improvement of
this procedure they need to use some solutions like Staff Incentive scheme. Employee of each
organisation are always want some increment in their salary or non-money related terms. These
type promotions helps to motivate them toward the work easily. So for this organisation need to
provide incentive which is totally based on their services that they provide to the patients and the
organisation because this type of promotions are totally based on their own work. Owner of the
organisation provides them incentive if they prove themself to provide better services to patient
and get positive response from service taker. This is depend on as much they provide as much
they get (Morgan, 2010). Than the other is implementation of TQM model. For a successful
organisation it is very important to figure out their customers demand and need as well as make
some planning or strategies to provide them higher satisfaction that directly impact on the
business success. For this it is necessary to creating a environment which support a quality
culture or structure to represent in systematic manner. For this Mayfield hospital need to
maintain some strategies like create vision and its value. For all the organisation it is very
important to create their vision or objective that what they want in future from the company.
These vision provide them inspiration to make planning and objectives to get them effectively
and appropriate manner. For Mayfield hospital they need to crate their objective to provide better
3

service to their customer when they need or quality in their medicine or service which can not
affect negative on their health in future.
Critical success factor is all about making different theory according to the conflict that
step down them from their ambition. These things help them to meet on their objectives in
effective way and move them little closer to achieve their mission easily. This is includes
medical performance, patients satisfaction, market value of their hospital as well as their quality
in facility and medicine (Nielsen and et. al., 2010). Develop a survey plan is another process in
in which hospital industry need to get a analysis on different places where people require for the
hospital and medical industry. In this process, if hospital industry do not able to provide them
hospital in their reach than they can help them in clinic or small place where they can get at least
facilities at a particular timing. This is very important for these type of organisation to manage
their location according to higher locality and people need which will help them for 24*7
services as well as emergency services easily. Another way is getting patients feedbacks. It helps
them to get information about their own services as well as facilities that they provide to their
service taker. This will help them to improve their services for future as well as provide much
more from their existing facility in effective cost. This process will help them to reduce cost
oriented strategy as well as maximise profit in future (Nurre, 2014). Than Developing
improvement plan is another solution in which customers feedback help them to improve their
planning and policy to provide higher satisfaction to them and get higher advantages from
competition. This planning move them one step closer to their objectives and provide them
strategic plan for it. Lastly, managing operational process is used in which solution about what
they serve and what customer want. Theses both term are very different from each other because
some times customers are ask for different variety or quality in the service and organisation
provide them different thing. This is reduce their satisfaction from the company. In Mayfield
Hospital, customers are demand for the instant care and advance techniques to resolve their
problems for this doctors, nurse and other employee of the organisation need to understand their
demand and provide them the same. Quality related term for them can be related to medicine and
drugs which is important for them but it have to use in specific quantity other wise it can
negligently affect on their body. Government of the country is also bane the specific or general
use of drug because this is reduce health and safety of the people (Renz, 2016).
4

CONCLUSION
From the above report it is summarised that managerial operation for a organisation is
very important to reduce conflicts from the business as well provide them specifics objective to
make plan for this and follow easily. This project report is based on Mayfield hospital which is
provide effective services to all but they do not have a effective work force to manage their
operation activates, so this is include some solution to provide them effectiveness.
Recommendation
Mayfield hospital is provide medical facility to the people of UK as well as the place
where they open their new clinics. But after such type of facilities of batter room services,
medical facilities as well as food or medicine at a particular place they faces lots of problem
because employee do not able to manage them effectively or according to patients need. Their
facilities are not provide them higher satisfaction and particular care as they deserve to get. So
for this there are some recommendation for them are-
 They need to provide appropriate training to their employee to attend patients in effective
manner.
 Use advance technologies to provide instant care to service required.
 They need to assemble special team of Doctors, nurses and management too
 Use of proper chemical and drug in their medicine to keep in mind of their patients health
and safety (Soelberg and Steelseries, 2017).
5

REFERENCES
Books and Journals
Conover, M., Symantec Corporation, 2013. System and method for managing operations within
virtual machines. U.S. Patent 8,397,242.
Ebert, R.J., 2011. Business essentials. Pearson Education.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Hua, G., Cheng, T.C.E. and Wang, S., 2011. Managing carbon footprints in inventory
management. International Journal of Production Economics. 132(2) . pp.178-185.
Malik, W., Gupta, G. and Jung, Y., 2010, August. Managing departure aircraft release for
efficient airport surface operations. In AIAA Guidance, Navigation, and Control
Conference (pp. 2-5).
Morgan, Y.L., 2010. Managing DSRC and WAVE standards operations in a V2V scenario.
International Journal of Vehicular Technology. 2010.
Nielsen, S., and et. al., 2010. Systems and methods for managing access to information relating
to locate and/or marking operations. U.S. Patent Application 12/833,127.
Nurre, S.G., and et. al., 2014. Managing operations of plug-in hybrid electric vehicle (PHEV)
exchange stations for use with a smart grid. Energy Policy. 67. pp.364-377.
Renz, D.O., 2016. The Jossey-Bass handbook of nonprofit leadership and management. John
Wiley & Sons.
Soelberg, T., Steelseries Aps, 2017. Apparatus and method for managing operations of
accessories in multi-dimensions. U.S. Patent 9,737,796.
Swink, M., and et. al., 2014. Managing operations across the supply chain (pp. 248-249). New
York, NY: McGraw-Hill/Irwin.
Yalabik, B., Howard, M. and Roden, S., 2012. The innovation game: lessons in strategy and
managing operations. International Journal of Operations & Production Management.
32(12). pp.1441-1459.
Online
6