Business Operation and Strategy Report: Oak Pub Analysis

This report offers a comprehensive analysis of Oak Pub's business operations and strategic management. It begins by outlining key areas of operational management, including the strategic framework, organizational structure, and the role of policies and processes. The report then delves into the alternatives and design factors that shape operational management, such as global views, customer focus, and operations improvement strategies like Six Sigma. It also explores fundamental operational improvement concepts, emphasizing the importance of human resources, strategic planning, and effective marketing. Furthermore, the report assesses the quality management concept within the organization, highlighting customer focus, integrated systems, and continuous improvement. Finally, it discusses the role of operations management, covering human resource management, asset management, and cost management within Oak Pub, and concludes by emphasizing the significance of strategic and business frameworks for effective operational activities and profitability.

Business Operation and
Strategy

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Key areas of operational management.............................................................................................1
1) Framework of operational management.............................................................................1
2. Alternatives and design factors that shape operational management.................................2
3. Fundamental operational improvement concepts...............................................................3
Plans for improvement of operational management........................................................................4
Quality management concept to organisation........................................................................4
5 )Role of operations..............................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES:...............................................................................................................................7

INTRODUCTION
Business strategies and operational activities are crucial in order to manage and control
production and profits which will be done by managing various resources effectively. In this
report, factors that helps to design operational management and strategic framework will be
discussed (Banerjee, 20170. Quality management concept and concept of operational
management is assessed with a critical evaluation in this report. At the end of the report,
operational roles will be discussed for Oak Pub business.
Key areas of operational management
1) Framework of operational management
The policies , goals and strategies falls under the operational management of Oak Pub. It
helps in promoting work place culture and finding out business opportunities. With this business
knows what they have to do in order to achieve goals and objectives. Besides this, laws and
regulations formulated by government is also taken into consideration. These all sets up
framework of operational management (Belvedere and Grando, 2017).
Organisation – it helps an organisation in creating a better working environment. Manager
assigns roles and responsibilities to employees in order to achieve goals. It helps in effective
managing and controlling activities of pub. Thus, manager must define role and duties in
effective way so that sales can be increased.
Policies- It consists of rules and regulations that have been formulated by top management. They
have to be followed while performing task (Chyi and Tennant, 2017). It helps in maintaining
discipline, behaviour of employees. Manager must focus on this that
Process- It refers to a step by step method that helps in performing duties. It is been managed by
manager in every department. It helps in hiring employees, measuring performance, etc. by this
managers effective maintain relationship.
Multiple framework- There are alternate frameworks that has been set to achieve specific goals
and objectives. It includes various levels such as innovation, developing strategies, etc. that helps
in increasing sales (Govindan, Diabat and Shankar, 2015). By this Oak pub can grow and
develop in the market.
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Illustration 1: Strategic management
2. Alternatives and design factors that shape operational management
Oak pub uses different strategies to improve their operational management. It is because
it will help in increasing sales and effectively managing task. Company can set short term goals
so that it is easy to achieve those (Grant and Jordan, 2015). By this they will be able to increase
sales. There are different factors involved in this that is as follows :-
Global view- Oak pub is business operations are expanded in all over the world. Therefore, they
need to identify needs of different customers and accordingly provide goods. This will help in
fulfilling their demands and thus increasing sales.
Quality towards customers – Sales can also be increased by improving the quality of product.
Oak pub can improve its product quality that will help in increasing customer satisfaction and
retaining them. For this they can take help of technology so that process can be changed (Kumar,
2018).
Operations improvement- Oak pub can make changes in operational management by changing
role of employees. This will help in brining change and efficiency in operations. By this
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Six sigma: It is an approach that is implemented in business process that helps in improving
product quality. It removes defects from production process and tries to produce goods at high
quality. By implementing this Oak pub can improve its product quality.
Illustration 2: Design factors
3. Fundamental operational improvement concepts
Goals and objectives can only be achieved by assigning activities in proper way. This is
done by operational management. By identifying skills, abilities of employees task are given to
them. Thus, manager must develop strategy and plans to increase sales. This will help in
achieving pub short and long term objectives (Mason and Simmons, 2014). There are various
steps from which Oak Pub is able to improve its operational activities and increase sales. It is
described below :-
Human resources:- skilled and qualified work employees can help in increasing sales. New
employees can be hired that will bring in new ideas of working. With this new strategies will be
developed that will help in increasing sales.
Strategies and plans: - The strategies and plans should be modified and broke into short and
long term. This will change employee roles and responsibilities. New plans and strategies will
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lead Oak pub towards success by increasing sales (McIntosh, Zabarovskaya and Uhlmansiek,
2015).
Marketing- This is the most important element in operational management. Developing an
effective marketing plan will be very beneficial for Oak pub in increasing sales. By
implementing plan customer needs can be identified and accordingly product can be provided to
them. It will help in increasing sales and generating revenue.
Plans for improvement of operational management
Quality management concept to organisation
The regular efforts made by employees within Oak Pub is the main concept for managing
the quality of business products and services effectively. This will help to achieve customer
satisfaction and loyalty as well (Nguyen and Steele, 2017). It is proved that a happy consumer
brings new customers for the organisation through communicating his or her experience with
brand effectively. Operational activities are the main concept here also in terms of managing the
quality and effectiveness of products and services offered by firm in the market. This will also
help to achieve customer requirements and perceptions.
Illustration 3: Quality
management
Customer focused: Customers in the market judges effectiveness and quality of products
offered by firm on the basis of prices. It can be said that quality products help to attract new
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customers in the market which leads towards enhancing sales and profitability. Thus, products
and services should meet the requirements and demands of consumer in market.
Integrated system: Although an organization may consist of many different functional
specialities often organized into vertically structured departments, it is the horizontal processes
interconnecting these functions that are the focus of TQM (Belvedere and Grando, 2017).
Integrated system will help to divide departments and employees according to the relevant work
to provide more strengthen towards productivity and profitability.
Strategic and systematic approach: A critical part of the management of quality is the strategic
and systematic approach to achieving an organization’s vision, mission, and goals. The
procedure is known as strategic management and planning which integrates with the products
and services quality as a core component.
Continuous improvement: The process is useful for making products and services with
effective qualities. Continuous development will help to achieve competitive advantage and also
involve formulation of strategic plans and strategies (Chyi and Tennant, 2017). Products recycle
method is also helpful to achieve continuous development objectives and goals that it helps to
improve quality od products and services by reviewing it effectively.
TQM and Six Sigma: Total quality management refers to managing quality and effectiveness of
products and services. The quantitative side is combined with the process of Six Sigma which
leads towards development of products and services effectively. Strategies and plans are
managed by managers in order to encourage and motivate workers to drive performances.
5 )Role of operations
Operational activities management refers to managing and controlling different activities
within firm to accomplish goals and objectives effectively (Govindan, Diabat and Shankar,
2015). Operational strategies and plans, policies, process and performance improvement are the
main parts of operational management activities. There are some indirect activities such as
interaction with manager and other operational activities that has an impact on operations.
Human resource management: Management of human resources is necessary that it is great
asset for Oak Pub in order to enhance production and profitability. Without proper management
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of human resources firm can never achieve success. In order to do that, leadership qualities and
communication skills are required (Grant and Jordan, 2015).
Management of assets: The firm assets such as land, buildings and other financial and non-
financial resources should be well managed in order to achieve financial goals effectively. Assets
are the capital for firm that it will also help in difficult situations.
Management of costs: Managers are responsible for managing the cost of work and projects.
The main role is to manage cost of various resources under the budget which will help to to
increase competitive advantage and also leads towards profitability. Cost of raw materials,
human work force and operational activities costs should be managed to achieve desired goals
and targets effectively (Mason and Simmons, 2014).
Illustration 4: Role of
operations management
CONCLUSION
From the above analysis it can be concluded that report analysis, strategic and business
framework is crucial for firm to manage operational activities and profitability effectively.
Different design factors and elements also help to shape operational activities management
which will be done by making strategies and plans. Products and services quality should be
managed by managers that it helps to achieve customer satisfaction and demands effectively.
Profitability can be generated by managing and controlling operational activities which is very
important for the firm to manage future operations.
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REFERENCES:
Books and journals:
Banerjee, S.B., 2017. Corporate environmentalism and the greening of strategic marketing:
Implications for marketing theory and practice. In Greener Marketing (pp. 16-40).
Routledge.
Belvedere, V. and Grando, A., 2017. Sustainable Operations and Supply Chain Management.
John Wiley & Sons.
Chyi, H.I. and Tennant, J.I., 2017. Transnational Media Management: Western News
Organizations’ Web Operations in China. International Journal on Media
Management 19(4) pp.261-281.
Govindan, K., Diabat, A. and Shankar, K.M., 2015. Analyzing the drivers of green
manufacturing with fuzzy approach. Journal of Cleaner Production 96 pp.182-193.
Grant, R.M. and Jordan, J.J., 2015. Foundations of strategy. John Wiley & Sons.
Kumar, V., 2018. Talent management survey. Journal of Management Science, Operations &
Strategies (e ISSN 2456-9305) 1(3) pp.33-44.
Mason, C. and Simmons, J., 2014. Embedding corporate social responsibility in corporate
governance: A stakeholder systems approach. Journal of Business Ethics 119(1) pp.77-86.
McIntosh, L.D., Zabarovskaya, C. and Uhlmansiek, M., 2015. It’s Just (Academic) Business: A
Use Case in Improving Informatics Operations with Business Intelligence. AMIA Summits
on Translational Science Proceedings 2015 p.117.
Nguyen, H.D. and Steele, G.C., 2017. Funding and Strategic Alignment Guidance for Infusing
Small Business Innovation Research Technology Into Human Exploration and Operations
Mission Directorate Projects for 2016.
Stacey, R.D., 2016. The chaos frontier: creative strategic control for business. Butterworth-
Heinemann.
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