Report on People in Organisations: Communication, Teamwork & Support

This report delves into the critical aspects of managing people within organizations, focusing on Century Ltd's challenges and opportunities. It analyzes communication practices, highlighting the benefits of effective communication, policies, and relevant legislation. The report assesses teamwork, evaluating its benefits and reasons for potential failures, including the impact of leadership styles. It also explores remote working, examining different models and appropriate leadership approaches. Furthermore, it examines support structures provided by Human Resources departments, evaluating policies, procedures, and practices. The report concludes with recommendations to enhance staff and manager experiences within the workplace, drawing upon the analysis of the case study of Century Ltd and offering suggestions to improve employee morale, reduce absenteeism, and enhance overall organizational effectiveness through improved communication and team dynamics.

PEOPLE IN ORGANIZATIONS
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TABLE OF CONTENTS
Introduction......................................................................................................................................4
Tasks................................................................................................................................................4
Section A Communication practices................................................................................................4
1.1 An analysis of the benefits of effective communication........................................................4
1.2 The policies and procedures that are used to enhance communication within organisations5
1.3 An outline of legislation relevant to communication within organisations...........................5
1.4 An evaluation of how organisational structures impacts on the communication methods
used..............................................................................................................................................5
Section B Teamwork........................................................................................................................6
2.1 An assessment of the benefits of teamwork...........................................................................6
2.2 An analysis of why teams might fail to meet their objectives...............................................7
2.3 evaluation of the impact of leadership styles on teamwork...................................................8
Section C Remote Working.............................................................................................................8
3.1 An explanation of the different ways in which people work ‘remotely’...............................8
3.2 working remotely with examples of appropriate use in different contexts............................9
3.3 An analysis of leadership styles appropriate for remote working..........................................9
Section D Support structures...........................................................................................................9
4.1 An explanation of how Human Resource departments can provide support to people within
the workplace...............................................................................................................................9
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4.2 An assessment of the policies and procedures designed to support people.........................10
4.3 An assessment of practices used to support people in the workplace..................................11
Section E Recommendations.........................................................................................................12
5.2 Based on my knowledge and understanding of workplace practices suggestion to improve
staff and managers’ experience of the workplace......................................................................12
Conclusion.....................................................................................................................................12
References......................................................................................................................................13
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INTRODUCTION
Human resource management is very significant part in any organization. It is very
crucial as it support organization in managing staff members of an enterprise. Managing people
is task that need much efforts. .Therefore, it is clear that managing people takes much time and
efforts as it is highly integrated with organizational aims and objectives. The present research
study has been made on Century Ltd which is facing several problems such as increased
absenteeism, staff turnover, decreasing sales and poor employee morale.
TASKS
SECTION A COMMUNICATION PRACTICES
1.1 An analysis of the benefits of effective communication
Communication is defined as conveying messages and informnation to individual or
group of members. It is th process of intercation in which discusion and decision are made.
Effetive communication is essential for Century Ltd. Importance of communication is as
follows:
 Communication suports in motivation of peopel woking in company.
 It is a source of providing information to staff members.
 It also supports in building attitude of people.
 It help in improving morale of employees.
 Effective communication reduces all sorts of issues in Century Ltd and it also assists in
sharing important information to the people. Effective communication is essential so that
information can be shared in the best possible manner. It helps in making people
informed about each and every aspect so that organizational work aspects can be
managed accordingly.
 Effective communication assists in managing diversity aspects and it can also result in
creating good team work at the workplace (Kuglin and Hook, 2002). In a team work,
effective communication holds more importance; hence team members’ needs to ensure
that they are delivering information in suitable manner.
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 It can also build team facets atCentury Ltd; thus proficient teams can assist the
organization to reach towards the aims and objectives. In order to accomplish the
objectives, it is vital for Century Ltd to coordinate in effective manner as then only all the
issues and constraints can be resolved.
 Suitable communication improves employee morale and through this, it can result in
employee retention and motivation. Organizational problems and issues can be alleviated
if manager of Century Ltd is able to keep open lines of communication. There should be
appropriate communication among employees as then only their issues and conflicts can
be resolved.
1.2 The policies and procedures that are used to enhance communication within organisations
Century Ltd is required to develop suitable policies and procedures so that clear and
direct communication can be maintained (Cun, 2012). For such procedure, Century Ltd is
required to emphasize on verbal and non- verbal forms of communication so that the process can
be made comprehensive. Verbal and non verbal communication style which can be adopted by
Century ltd are as follows:
Verbal communication styles
 Oral communication : The company can use oral method of communication in
which involves face to face method, voice chat and telephonic conversations.
 Written communication: This method of communication includes traditional
ways like pen paper based communication. For example emails, text messages,
sending written documents, emails.
Oral communication is very important in organisation as it helps solving problem just by
conducting discussions. It is very effective in telling goals and objectives of organisation to its
employees. For communication purposes Century Ltd requires resources like intranet, internet
connectivity, electronics notice boards.
Non verbal communication styles
 Facial expressions: This method of non verbal communication is very effective
and can be adopted by Century Ltd. This form of communication message are
conveyed to people just by giving indication by face.
 Gestures: These are the movements in which body language is used as medium to
communicate with people in organisation.
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Moreover, managers should also develop a chain through which each and every member of the
organization can communicate with each other. Along with this, it is also vital for the business
entity to focus on networking so that methods of communication can be enhanced. Networking is
very significant in organisation as it supports in bringing new ideas which can be used in
making innovation in company. It also assist in making people to interact with each other.
Interaction among employees supports in getting new ideas in the Century Ltd. While
communicating the information from one domain to another domain. Legal framework is
required to be followed so that information can be delivered in accurate and relevant manner.
Legal framework is very crucial in companies in order to avoid future problems. It saves
organisation from penalties and lawsuits. Further, it also helps in ensuring that all the actvities
related to organisation are legal. Proper communication will also aid the business entity to
manage several things like operational activities, functional activities, managing human
resources etc. and this is also useful in enhancing organizational competency and effectiveness.
1.3 An outline of legislation relevant to communication within organisations
While communicating with organizational members, all the requirements of specific
policies should be fulfilled as that highly underpins the work processes. There must be clear and
suitable policies for communication where in managers and leaders of Century Ltd must
emphasize on several modes and framework. Communication aspects of the organization has a
direct impact on people. For example – indirect communication restricts the employees to
express their views which sometimes demoralizes them. On the other hand, clear and direct
communication enhances employee morale and directs them to contribute in goal achievement
procedure. In this respect, suitable communication methods are ought to be used to deliver
information in the most appropriate manner. At the time of communicating information, it is
imperative for Century Ltd to ensure that only authorized people are being involved in the
process of communication. This not only enhances the suitability of the work processes; but also
it aids in managing all the aspects properly.
legal framework relevant to communication in organizations:
Data protection act 1998 : This act helps in controlling that information of the company remains
confidential. It gives rights to organisation to take action against employee of the information
gets leaked. This can be used by by Century Ltd.
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1.4 An evaluation of how organisational structures impacts on the communication methods used
Hierarchical structure has a direct impact on communication and this also creates a chain
of command among the people (Analoui, Doloriert, Sambrook, 2013). However its is not true
because various difficulties are faced in managing communication in this ways. Structure needs
to be more managed so that people can perform their roles and responsibilities in effective
manner. At the same time, it helps them to share their issues and challenges in effective manner.
As per the organizational analysis, centralized structure is being adopted by the organization
Century Ltd. due to which all the decision making and information dissemination power lies with
the top management of the company.
. Due to this formalized structure authorities are being delegated to the members and they
communicate with others through a variety of methods. These methods are oranl communication
method and written communication method. Organizational structure has a directly impacts
organizational communication process and at the same time, it also ensures to use the best
prominent method. Century Ltd requires to provide information to its employees which is
relevant . This is also vital in terms of making people informed about each and every prospect.
With the help of suitable communication, it can be said that Century Ltd needs to follow a proper
hierarchical and structure so that information can be communicated in the best possible manner.
The company can make use of formalized structure along with decentralization so that staff
members in the organisation can feel some responsibility. The enterprise is already facing the
issue of absenteeism and employee turnover. So it is very important to make change in current
structure of communication.
SECTION B TEAMWORK
2.1 An assessment of the benefits of teamwork
Benefits of team work to the individuals Benefits of team work to the organization
Team work fosters creativity and
innovation skills of the individual and it
also thrives people to develop the ability to
work with a group of people (Brockbank
and Ulrich, 2005).
Team work is beneficial for Century Ltd as
that reduces all sorts of complexities among
the work processes.
In team work, people rely on each other;
therefore in individual, it develops the sense
of security.
With the help of team work, Century Ltd is
able to complete the tasks and important
projects on time. This not only enhances the
opportunities of success; but also aids in
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creating competitive edge over others.
When team accomplishes all its goals; it
assists individual to enhance own motivation
and encouragement level.
Team work develops adequate level of
interaction among the employees and as a
results, it amends the probabilities of task
accomplishment (Auden and et. al., 2006).
Team work can help the individual of
Century Ltd to enhance their own
capability and effectiveness.
Healthy working environment can be
developed at Century Ltd through team
efforts.
Table 1: Potential benefits of team working to individuals and organization
Due to a lot of latent welfares of team working to individual and organization, it is
important for the organization Century Ltd. to focus on the current situation, Century Ltd is
required to focus on team work so that defined aims and objectives can be met accordingly. On
the basis of due to lots of advantages attached to it, teamwork is essential because it aids in
managing organizational support in the best possible manner. This also develops individual
capability of team member and accordingly organisational values can be enhanced. Moreover, in
this respect it is evident that team work makes people competent and at the same time, it also
enhances team effectiveness. Apart from this, team work seems to be more profitable for
organizations because it aids in accomplishing goals of organisation. Furthermore, teamwork can
also assist Century Ltd to develop more chances of success and prosperity.
2.2 An analysis of why teams might fail to meet their objectives
Apparently, there are several reasons for which teams atCentury Ltd fails to meet their
objectives and a few are discussed as follows: Inadequate coordination among team players: While working in a team, it is vital for
the employees of Century Ltd to maintain direct coordination as due to lack of this it is
impacting overall organisation competencies. could affect the overall competency of the
organization. In a team, there are several aspects wherein people need to develop
coordination; however failure of such thing can affect the overall team dynamics. Proper
coordination among the team is vital so that all the work aspects can be managed in
appropriate manner. Difference in opinion: When decisions are taken in a team, it is essential for all the
players to contribute equally regardless of their job position (Cabrera and Cabrera, 2005).
However, it has been observed at Century Ltd that people take decisions, they sometimes
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give contradict opinions. As a consequence, it creates confusion and affects overall team
success. Most often, difference in opinion affects team dynamics and it also changes the
way people undertake different decisions. Apart from this is also ascertained that staff
members faces issues when their ideas contradicts with each other. Due to this various
conflicts arises in the organisation.
 Conflicts and grievances: Conflicts and issues in the team not only hampers the work
practices but it also makes an unhealthy effect on whole surroundings of the organization. This impacts team working as well as functional activities of the organisation. For
example when team workers have conflicts then overall organisational performance gets
affected due to it..
 Improper performance: Teams have to perform as per the standards so that defined
objectives can be achieved; however every team player is required to meet the
specifications and failure of such thing could impact the overall competency facets.
While working in a team, it is essential for the team members for Century Ltd to follow
all the standards so that performance facets can be managed. I t will help in improving
performance of the organisation as well as in achieving objectives of it. This is also
essential for the purpose of managing team dimensions in suitable way.
2.3 evaluation of the impact of leadership styles on teamwork
Team always perform as per the directions given by the leader; hence it is crucial for the
leaders to adopt suitable styles. In this respect, leader of Century Ltd has adopted autocratic
leadership style in which leader only has the power to direct others and followers have to follow
the directions (Cun, 2012). This has a pessimistic impact on organizational employees and as a
result, it creates issues in team work. Moreover, this also shows that leader is not concerned
about employee management. On the other hand, democratic leadership style contributes more in
team development as it includes suggestions from all the employees regarding different matters.
This is also crucial for enhancing the value of team work and organizational success.
For organizations like Century Ltd, it is essential to focus on leadership so that all the
work can be managed prominently. Style of leadership has positive as well as negative impact
on team prospects and this also changes the way of managing time dynamics. With the help of
leadership, organization can direct people what to achieve; hence in this facet team objective can
be attained subsequently (Cabrera and Cabrera, 2005). However, autocratic leadership style helps
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the organization to maintain disciplinary aspects into account. At the same time, it can also be
said that leader needs to ensure that all the followers are considering the advice and opinion as
in this case organisation can accomplish it goals.
SECTION C REMOTE WORKING
Remote working is defined as working in which people works outside of office premises.
These workers have team also which works remotely. It is very important as it help in attracting
and retaining staff of the company. It also provides flexibility in working.
3.1 An explanation of the different ways in which people work ‘remotely’
 People work remotely due to involvement in different tasks and activities. Thus, it is clear
that multi- tasking aids them to give insufficient time to their permanent job profile.
 However, there are several employees at the workplace who work for temporary time
period; therefore they work remotely as compared to other type of work forces (Denton,
2006).
 Some people do not feel comfortable in working others, hence due to their comfort zone,
they work in isolated environment
 When people work together in the organization, they experience many problems and
issues and as a result, this has an effect on total performance of team.
 At workplace, there are several tasks that are needed to maintain secrecy, hence this is yet
another reason that leads people to work remotely.
 While managing team aspects, it is essential for the team players to maintain suitable
coordination with each other so that team objectives can be accomplished. This is also
essential for accomplishing goals and objectives of organisation.
3.2 Working remotely with examples of appropriate use in different contexts
There are several reasons for which people work remotely in Century Ltd and this is
mainly happening due to organizational staff based issues. For example- in HR department, HR
assistant works separately with others because of his behavioral aspects. This is the reason the
person is unable to develop bond with the other employees . Further, most of the employees feel
unconformable at workplace due to work environment hence they work from home which also
creates isolation among all the existing organizational employees. Working remotely also have
some positive impact such as it provides flexibility and avoid employee turnover. Apart from
this, workers of Century Ltd are also working remotely because they are unable to develop
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proper interaction with each other. Usually, people work as a team when they have different
projects and tasks to handle.
3.3 An analysis of leadership styles appropriate for remote working
Appropriate leadership style for remote working is Laissez faire in which employees
should be given the authority to take decisions on their own. This should be followed especially
for those who work on specific project basis. They must be provided right to undertake all the
decisions for their own job roles. However, on the other hand, it is also vital for Century Ltd to
follow laissez affair leadership style on permanent employees so as to create disciplinary actions
over their performance. This will assist the leader to have information about the performance of
the employees. Adopting this style will make the team members happy.
SECTION D SUPPORT STRUCTURES
4.1 An explanation of how Human Resource departments can provide support to people within
the workplace
Human Resource Management is regarded as one of the most considered area that
develops the value of organization. Human resource department is entitled to frame numerous
strategies and policies; hence this assists in meeting all the requirements of the workforce. HR
department of Century Ltd works prominently for employee management; therefore it should
show adequate concern towards all HR (Hackman, 2004). In order to provide support to the
people at Century Ltd, the HR department should ensure that there should be proper
communication among managements and people in the organisation.
This will also assist the employees to clearly discuss about the issues and challenges they
are facing in the business entity. Further, HR should also solve all the queries of the employees
in adequate manner so that people can enhance their motivation level. Employee motivation,
retention and encouragement strategies should be developed on continuous basis so that
employee can consider themselves a valuable part of the organization (Kuglin and Hook, 2002).
For employee development, the HR department should organize training and coaching session on
regular basis. These are also the basic responsibilities of the HR department of Century Ltd
towards development of employees of the organization
The human resource department becomes a mediator between employer and the
employees. The people working in the organisation are able to communicate their problems and
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grievances and opinions regarding functioning in the company through the human resource.
People will communicate about their problems and grievances both personal and work related to
human resource department. There is an atmosphere of discipline maintained in the organisation
with help of the human resource department (Latham, 2007). A positive and healthy work
environment helps in adding value to the productivity and increases efficiency of the company.
The HRD can organise motivation strategies for employees so that the ability to retain people in
organization could be enhanced
.
4.2 An assessment of the policies and procedures designed to support people
The HR department of Century Ltd has developed several policies and procedures for
supporting the people and a few are discussed as follows:
Strategies Description
Employee suggestion box The HR department of Century Ltd has made
a policy in which employees can give their
suggestions on anything they want to improve
in the organization (Larson and LaFasto,
2009). This has been done in the form of
employee suggestion box.
Open session for clear communication The organisation's management organized
open discussion session in which policies of
the firm are communicated to t eh staff
members. Further more issue faced by
employees in the organisation are also
discussed. (Latham, 2007).
Feedback collection from the employees In this process feedbacks from employees are
taken on the solution provided by
organisation. It is done to check the
effectiveness of solutions on employees
grievances.
Policies and procedures are designed for creating a balance in the company and
enhancing discipline in the organisation. These policies and procedures provide a systematic
flow to the working environment of the company which further adds value to business
functioning. Policies and procedures are developed by organisation to support employee of the
company. These policies help in maintaining discipline in the organisation.
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4.3 An assessment of practices used to support people in the workplace
 All the employees at Century Ltd are allowed to put their ideas and thoughts in decision
making process of the company.
 In terms of support, HR should clearly identify the problems arising among the
employees. This will assist them to come up with clear solutions (Marques, 2007).
 At the same time, it will also assist in enhancing organizational growth and success.
 Further, HR department should also communicate consistently with organizational
members so that improvements and new changes can be adopted respectively.
 The practices which are used by company to support people in the workplace include
building up of cooperation and teambuilding strategies.
 The organisation can provide guiding frameworks which have clear definition of the roles
and responsibilities of individuals that need to be obeyed by people at every stage of the
organisational functioning.
 The purpose behind which company is functioning has to be communicated with help of
policies and procedures. Respective tasks like task related to human resource, finance and
the way in which they have to be carried out is also defined in the workplace practises
and procedures. In the task of HR compensation and benefits are also given which helps
in attracting employees.
SECTION E RECOMMENDATIONS
5.2 Recommendations to improve staff and managers experience at the workplace
On the basis of entire research study, following things should be adopted at Century Ltd
for improving organizational performance aspects:
 The management of Century Ltd should give adequate consideration towards employee
motivation. Thus, for such purpose, rewards, recognition and benefits should be given to
the employees as per the performance level (McDermott Kidney and Flood, 2011).
 Further, there should be frequent open session among employees and management so
that transparency can be maintained.
 Along with this, legal aspects should be followed at workplace for maintaining health
and safety prospects.
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 Activities and interactive sessions should be organized continuously to reduce the level
of boredom.
 At the same time, the management should also adopt new methods of communication so
that people can clearly communicate (Pors and Johannsen, 2002).
 The management of Century Ltd. should develop friendly environment so that employee
can work effectively.
CONCLUSION
Summing up the above report it can be concluded that managing people in organisation
should be managed properly so that goals of the organisation can be achieved. Thus, regarding
organizational issues, various aspects of communication, management and team work are being
stated in the research study. Information about organizational policies and structural values is
also mentioned in the research work through including all aspects of management.
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