Personal and Professional Development Report: Assistant Hotel Manager

This report, created by a student working as an Assistant Hotel Manager at a DoubleTree by Hilton hotel in the UK, focuses on personal and professional development (PPD). It begins by assessing approaches to self-managed lifelong learning, including observing business environments, attending seminars, and utilizing online resources. The report then proposes methods for facilitating lifelong learning, such as personal SWOT analysis, self-reflection, and continuous learning, along with the SSDL model. It reviews the advantages of self-managed learning for organizations and individuals, including improved communication, presentation skills, and team-working abilities. The report further evaluates the student's competencies and skills in relation to organizational objectives and professional standards, identifying strengths, weaknesses, opportunities, and threats through a SWOT analysis. Development needs, including communication, time management, and decision-making, are identified, along with activities to address these needs. The report recognizes improvement scopes, sets development goals, and creates a personal and professional development (PDP) plan. Finally, the report analyzes methods and activities to implement the plan, documents development activities, analyzes learning against objectives, and updates the plan based on feedback. The report concludes with reflections on problem-solving, communication styles, and time management strategies.

Running head: PERSONAL AND PROFESSIONAL DEVELOPMENT
Personal and Professional Development
Student’s name:
Name of the university:
Author’s note

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Table of Contents
Task 1............................................................................................................................................3
1.1 Assess the approaches to self-managed lifelong learning......................................................3
1.2 Proposing methods through which people’s lifelong learning in professional and personal
contexts could be facilitated..........................................................................................................3
1.3 Reviewing the advantages of self-managed learning to organisations and individuals..........5
Task 2............................................................................................................................................6
2.1 Evaluating own competencies and skills of organisational objectives and professional
standards.......................................................................................................................................6
2.2 Identify own development needs and the activities required to meet them.............................8
2.3 Recognise improvement scope to meet present and future defined requirements.................9
2.4 Devising a personal and professional development (PDP) plan based on recognised
requirements................................................................................................................................10
Task 3..........................................................................................................................................12
3.1 Analysing the methods and activities that are needed to implement the plan.......................12
3.2 Undertaking and document development activities...............................................................12
3.3 Analysing on own learning with original objectives set in the progressive plan....................13
3.4 Updating the development plan that is based on received feedback....................................14
Task 4..........................................................................................................................................15
4.1 Selecting solution to work based problems...........................................................................15
4.2 Communicating in various styles and appropriate manner on many levels..........................16
4.3 Evaluating and using effective time management strategies................................................17
Task 5..........................................................................................................................................17
Conclusion...................................................................................................................................17
Reference List..............................................................................................................................19

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Introduction
It is very important to have personal and professional development (PPD) plan for an
employee in order to have lifelong growth and it helps to encourage the learning. Personal and
professional development assists to meet the challenges in order to achieve objectives and
goals. PPD plan provides actual understanding of required skills of an employee and utilising
the resources, the employees can grab the professional development in organisational life. This
study aims to demonstrate the acquired knowledge in understanding the professional and
personal skills that are needed to achieve the career objectives. In this study, my career
objectives to manage, organise and practice will be discussed in order to improve my
performance.
I have been working in one of the Hilton Hotels in the UK, Double Tree in Ealing for last
few months. I have been working there as Assistant Hotel Manager. Hilton Hotels and Resorts
is a global brand and it serves in a worldwide basis. It is in the Hospitality industry and most
importantly, it has hotels in more than 570 locations in worldwide. The parent organisation of
Double Tree Hilton is the Hilton Worldwide. Headquarter of Hilton Hotel is in Virginia. In the UK,
it has several hotels and I have been working in Ealing. This hotel is a four-star hotel with
polished restaurant provides services like food, lodging, restaurant, accommodation and Wi-Fi
(Doubletree3.hilton.com 2017). My role in the organisation is to help the Hotel Manager in
planning in accommodation and catering. I also help the organisation in marketing and
promoting the business. I participate in the discussion of financial plans and budget.

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Task 1
1.1 Assess theapproaches to self-managed lifelong learning
It has been observed that self-managed learning is mostly helpful in knowing different
things and this process provides assistance in working diversified working environment (Arends
2014). Self-managed learning can be learned through observing a business, researching the
business environment and analysing the problems within oneself.
Attending seminars and conferences is one of such wayof self-managed learning as in
these seminars and conferences; people share their thoughts, experiences and ideas. Listening
to these ideas, one can learn and improve the professional and personal skills. Communicating
with other people in conferences can improve the confidence in speaking and learning new
things (Benson et al. 2014).
People can learn so many new concepts through social networking sites as a virtual community
or local community post and share many interesting videos and thoughts. Individuals can like
and follow many motivational and self-learning pages in order to get an update on self-managed
learning. In this regard, people should aware of meta-learning as it makes conscious and
understanding better of one’s own learning.
In addition, the internet is another medium through which one can learn related to one's
study, they can improve their shortcomings. The Internet has unlimited sources of information
on self-learning and it provides knowledge that people do not know earlier (Cottrell 2015). They
can access many websites, article and books on management studies and can learn their
interests.

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1.2 Proposing methods through whichpeople’s lifelong learning in professional and
personal contexts could be facilitated
Personal SWOT
Personal SWOT analysis is a way in order to understand one’s own strengths,
weaknesses, opportunities and threats. The person can assess the weaknesses and through
which they can encourage their vulnerabilities in order to improve the career. The persons do
not need to depend on the other person in order to judge the weaknesses and threats; they can
identify these by themselves.
Self-reflection
Self-reflection is related to the inner-motivation of a person to identify the good things as
well as bad things in previous experiences from own life. The person can self-reflect the area in
which he/she needs to improve. As stated by Drissen and Van Tarwijk(2013), self-reflection
helps to develop in the areas of improvement and try to make better in a career.
Continuous learning
Continuous learning is a process to learn from own experiences and occurrences. This
continuous learning can be applied to a team, individuals or in a whole organisation. This is one
of the key points that help an individual to gather the lifelong learning in a successful way to
achieve the goals. Individual’s understanding depends on skills, talents, thinking and knowledge
and the environment through which he/she develops.
SSDL model of self-learning
Stage Learner Tutor Instances
Stage One Dependent Authority coach Feedback,
Immediate,

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information lecture
Stage Two Interested Motivator, guide Goal setting
learning
Stage Three Involved Facilitator Discussion
facilitated by
teachers, seminar
Stage Four Self-directed Consultant Dissertation,
internship and
study-group
Table 1: SSDL Model of self-managed learning
(Source: Hill et al. 2016)
Effective leadership
Effective leadership can be defined as interpersonal dynamics that helps the persons to
influence others. The leaders in an organisation or in the team can influence on the members
and they can influence on education, thinking perspectives, cultural and tackle the conditions
(Moon 2013).
1.3 Reviewing the advantages of self-managed learning to organisations and individuals
Self-managed learning can help a person in various ways as people can aware and
control of learning.
Communication
Through self-managed learning, individuals learn different things from books, articles, social
networking and seminars. This learning helps the individuals to improve the communication
skills as the learning reflects on the communication process. The individuals can share their

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ideas in an effective way as they have enough knowledge and ideas on the field they are in
through continuous learning (Pedler 2015).
Presentation
Attending seminars and doing the self-managed learning increase the confidence level and
communication that would be effective in conducting the presentation. Attending conferences
also helps in the present the presentation in front of many people. In my workplace, I have to
conduct the presentation in front of guests and attending seminars helps me to enhance the
speaking style.
For the organisations, self-managed learning helps in many ways.
Team working skills
Successful organisations facilitate the teamwork in the organisation as the management
encourages the employees to work within a team. In each day the employees learn different
things from on-the-job training in Hilton hotels and the employees are given motivation in
working in a team as well.
Hilton hotel also motivates the employees to start self-development programme as it is
innovative, positive and self-assured. The managers in the organisation have helped me to gain
substantiate enthusiasm, behaviour and concentration in the workplace. This helps the
organisation to provide customer satisfaction.

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Task 2
2.1 Evaluating owncompetencies and skills oforganisational objectives and professional
standards
I have been working in Hotel Hilton that is in Ealing and my job profile is Assistant
Manager in this hotel. My job is to help the managers of the hotel in managing the day-to-day
operation of the hotel work according to the proposed standard of the hotel. In addition, Hotel
Hilton is a well-known name in the hospitality sector and I always try to train myself in a way that
my work must touch the benchmark of the organisation. I have been using the self-evaluation
method and I try to collect the feedback from the managers of the hotel who are in this sector for
a long time. I have identified some of the aspects in which I need to develop myself, leadership,
management and communication.
In my workplace, it is needed to demonstrate the competency in communicating inefficient
manner that can portray the high quotient of professionalism in front of management and
customers. Skill competency is required in the field of hospitality and I acquired an internship in
the field of customer service work.
Strengths Planning
Analysis
Knowledge of professional standards
Knowledge of global standards
Managing resource
Internship in the same sector
Weaknesses Communication
Time management

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Decision-making
Holdover different languages
Finance based knowledge
Opportunities Knowledge that can support to gain higher position in the
organisation
Confidence
Encourage in learning
Meet organisational goals
Threats Changes in the process of organisation
Follow the organisational benchmark
Changes in hospitality sector
Involvement in technologies
Customer satisfaction issues
Table 2: Personal SWOT analysis
(Source: Self-developed)
2.2 Identify own development needs and the activities required to meet them
As I am the assistant manager of the hotel, my role is to plan the daily-based operation,
accommodation management and catering management. I participate in the meeting of the
managers when they discuss budgeting and financial planning of the organisation. Moreover, I
put my view on the marketing of the hotel in order to increase the customer-base of the hotel in
the UK. SWOT analysis and feedback from the managers help me to find the places where I
need improvement and I need to take up different activities in order to improve me.
Communication 1. Listening to the opposite persons
2. Improve in non-verbal communication, such as body

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language, body gesture and eye-contact
3. Show friendliness
4. Increase Confidence
5. Empathy towards others
6. Respect for other people
7. Learn different languages
Time management 1. Know the time I can do my work
2. Eliminate the distraction in workplace
3. Stick to deadline in work
4. Identify the work that needs attention
5. Know the nitty-gritty related to the work
Decision-making 1. It is needed to know the pros and cons of decision
2. Research on the topic
3. Evaluate the significance of the subject
4. Narrow down the options
5. Get the opinions that are well-informed
6. Legal knowledge
Leadership qualities 1. Focus on work
2. Act as mentor to the employees and help others
3. Lead the work by setting examples
4. Providing the opportunities in the workplace by growth
example
5. Core knowledge in work field
6. Reading books
Table 3: Development needs and activities

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(Source: Self-developed)
2.3 Recogniseimprovement scope to meet present and future defined requirements
Development
opportunities
Current rating Action for development to reach future
needs
Desired
rating
Time management 3 In order to develop the skills, I will
utilise the previous planning and
scheduling process. I future, this time-
management skills will make me
believable in my professional life.
4
Leadership 3 I will study about leaders’ biographies
and I will observe the activities of my
senior leaders and managers of my
workplace.
5
Communication 2 I will join in communication skills as a
crash course that can improve
workplace communication. I will
provide undivided attention to my
work and I will listen to others
carefully.
5
Team working 4 I will encourage the staffs to work in a
team. I will also listen to my managers
by taking time in participating in
meetings.
5
Table 4: Development opportunities and activities

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(Source: Self-developed)
2.4 Devising a personal and professional development (PDP) plan based on recognised
requirements
Needs Identified Actions to be taken Resources required Timeframe (Short-
mid and long-term)
Time management Scheduling of plan
Take actions daily
No delays
To-do list
Time management
strategy
Sticker on the cubicles
Online courses
Within 3 months
(Short-term)
Leadership Improve
communication
Know the fellow
employees
Confidence level
Know the ideas of job
roles
Podcasts
The growth shows
Great books
Great journals
Feedbacks
Within 6 months
(Mid-term)
Communication Short courses in
communication
Confidence to talk in
front of all
Identify the flow of
communication
Develop listening skills
Internet resources
Books
Colleagues
Within 6 months
(Mid-term)
Team working Identify the team Internet sources Within 12 months