Project Charter: Strategies to Reduce Employee Turnover at Pizza Hut

This project charter focuses on addressing employee turnover at Pizza Hut, aiming to identify underlying factors and develop effective retention strategies. The project objectives include decreasing turnover, implementing learning and development programs, and improving employee satisfaction and productivity. The charter outlines the project's purpose, scope, deliverables, and priorities, emphasizing the need for employee training and development. It details key stakeholders, cross-organizational team members, special resources, and a comprehensive project plan with milestones. Potential issues and constraints are identified, along with completion criteria and a risk management plan. Appendices include budget resources and a communication plan. The project seeks to improve operational efficiency, employee morale, and overall organizational success by creating a healthy work environment.

P R O J E C T C H A R T E R
Project Name: Turnover of Pizza Hut Revision Date: March 13, 2019
Customer Project Sponsor: Project Manager:

Table of Contents:
PROJECT OBJECTIVES:.............................................................................................................................3
PURPOSE:...............................................................................................................................................3
SCOPE:...................................................................................................................................................3
DELIVERABLES:.......................................................................................................................................4
PRIORITY:...............................................................................................................................................4
KEY STAKEHOLDERS (INTERNAL AND EXTERNAL):..................................................................................4
CROSS-ORGANIZATIONAL TEAM MEMBERS:..........................................................................................5
SPECIAL RESOURCES:..............................................................................................................................6
PROJECT PLAN:.......................................................................................................................................7
POTENTIAL ISSUES OR CONSTRAINTS:....................................................................................................9
COMPLETION CRITERIA:.........................................................................................................................9
APPROVALS:...........................................................................................................................................9
BIBLIOGRAPHY.....................................................................................................................................11
APPENDIX 1: BUDGET RESOURCES:......................................................................................................12
APPENDIX 2: COMMUNICATION PLAN.................................................................................................13
APPENDIX 3: RISK MANAGEMENT PLAN...............................................................................................15

PROJECT OBJECTIVES:
 To decrease the turnover at the workplace
 To create an environment when there is implementation of learning and development
program for the employees
 To determine the factors of increase in turnover of the Pizza Hut
 To develop strategic plans for the employee retention and employee satisfaction
PURPOSE:
 Pizza Hut will identify the factors behind the staff turnover and decrease in
organizational profitability
 There is implementation of training program for remain highly competitive in the Pizza
market.
 The company identifies that training and development will help to decrease the turnover
rate by healthy work environment.
 The company develops policies for improving productivity plus enhancement of morale
and culture among the project employees.
SCOPE:
 The pizza hut is going to train their employees to improve skills and increase in
business productivity.
 Employees step all stages of the training processes.
 There are time and budget constraints in the project due to delay in the training
activities of employees in marketing and operation departments

 All the operation and marketing departments are out of the project scope.
DELIVERABLES:
 Well trained employees
 Improved in the skills of the employees
 Increased in performance
 Copies of the training manuals in the operation and marketing departments
PRIORITY:
* The priority of the project is to increase the turnover of Pizza Hut so that the company
can gain profitability as well as productivity in their operations.
* The project plan is taken into consideration for learning as well as development.
* The priority is to provide training as well as organizational learning culture.
* Pizza Hut develops policies as well as procedures for improving its productivity as
well as enhancing morale as well as culture among the employees.
* Similar Pizza delivering company can affect the project outcomes, project
deliverables and timetable.
KEY STAKEHOLDERS (INTERNAL AND EXTERNAL):
List of stakeholders Interest External/Internal
Project team High Internal
Project Manager High Internal
Project Sponsor Medium External

Marketing Manager Medium Internal
Operation Manager Medium Internal
Customers High External
Users Medium External
Trainer Medium Internal
Resource Manager Low Internal
CROSS-ORGANIZATIONAL TEAM MEMBERS:
Resources Area of
representation
Function and role
Project team Execute the project
under supervision of
the project manager
Contribute to entire project objectives
Project Manager Execute the project Direct the strategies of the project organization
Project Sponsor In the finance area Collect fund for the project based on its funding
requirements
Marketing Manager In the marketing area  Develop the pricing strategies
 Maximize the profits plus market share
 Meet with the customer satisfaction
 Evaluate and maintain the marketing
strategies
 Direct, plan and interact the marketing
efforts
Operation Manager In the operational area  Involve to oversee production of goods
and provision of the organizational
services
 Meet with customer’s expectations and
requirements
Customers Marketing and
communication area
Communicate about the products with the pizza
hut organization
Trainer Training area  Providing training to the employees and
staffs
 Providing guidelines on the turnover
management

Resource Manager Execute the project
work
Controls the project resources required
Customers Execute the project
work
Direct user of the product and service
Steering committee
includes sponsor,
executives and key
stakeholders
Entire organizational
area
Provides guidelines on the key project related
decisions
SPECIAL RESOURCES:
Resources required
for the project
Involvement in the project
Administrative
support
 Manage and distribute of project information among the
marketing departments
 Taking memos and maintaining of the project files
 Send and receive the correspondences
 Greeting with the project clients
External consultants  Contracted to carry out the plan evaluation
 Develop evaluation designing and implement the design
Educational services  Providing career services and training services to the staff
 Learning centres
 Study support centres for the staffs with special
requirements
Human resources  Develop and manage culture of Pizza hut
 Recruit hires and maintain the benefits
 Conflict and engage into the training activates
 Development of training program
Additional budget  Operational budget
 Financial budget
 Cash flow budget
 Master budget

PROJECT PLAN:
Project milestone schedule
Project milestone activities Expected start date
Implementation of readiness activities 3/13/19
Preparation for the roll out 3/18/19
Secured the training activities 4/9/19
Purchase of the training materials 4/9/19
Contract the trainers 4/29/19
Register the training participants 5/22/19
Hold the training sessions 5/28/19
Evaluation of the training program 5/30/19
Project schedule
WBS Task Name Duration Start Finish
0 Turnover of the Pizza
Hut 60 days
Wed
3/13/1
9
Tue
6/4/19
1 Implementation of
readiness activities 19 days
Wed
3/13/1
9
Mon
4/8/19
1.1 Identify the purpose
of training programs 3 days
Wed
3/13/1
9
Fri
3/15/19
1.2 Finalize the training
courses required 5 days
Mon
3/18/1
9
Fri
3/22/19
1.3 Schedule the training
classes 3 days
Mon
3/25/1
9
Wed
3/27/19
1.4
Schedule instructions
to deliver the training
classes
6 days
Thu
3/28/1
9
Thu
4/4/19
1.5 Communicate the 2 days Fri Mon

registration as well as
scheduling processes 4/5/19 4/8/19
2 Schedule the training
activities 14 days Tue
4/9/19
Fri
4/26/19
2.1
Working with the help
desk for defining
requirements throughout
training
3 days Tue
4/9/19
Thu
4/11/19
2.2
The employees
complete registration
process
6 days
Fri
4/12/1
9
Fri
4/19/19
2.3
Remind the
employees for upcoming
classes
5 days
Mon
4/22/1
9
Fri
4/26/19
3 Contract the project
trainers 17 days
Mon
4/29/1
9
Tue
5/21/19
3.1 Set up the training
session 3 days
Mon
4/29/1
9
Wed
5/1/19
3.2 Conduct a training
with the trainer 5 days Thu
5/2/19
Wed
5/8/19
3.3 Print and share the
training materials 3 days Thu
5/9/19
Mon
5/13/19
3.4 Record the training of
the employees 6 days
Tue
5/14/1
9
Tue
5/21/19
4 Hold the training
sessions 10 days
Wed
5/22/1
9
Tue
6/4/19
4.1
Development and
distribution of the training
evaluations
4 days
Wed
5/22/1
9
Mon
5/27/19
4.2 Review the training 2 days Tue Wed

evaluation 5/28/1
9 5/29/19
4.3 Updating the training
materials 4 days
Thu
5/30/1
9
Tue
6/4/19
POTENTIAL ISSUES OR CONSTRAINTS:
* When the project resources are not available, then there will be an increase in
delivery time. It can lead to increase in project cost.
* When the quality of project deliverables not meet, then more human resources are
required. It can increase in project cost and increase in project delivery time.
* When the scope creep is happened in the project, it will result to increase in time, cost
and human resources. It will reduce the project quality and increase in rise of delivery
of products.
COMPLETION CRITERIA:
* Customer satisfaction level should be meeting with the project requirements.
* Decrease turnover rate by having healthy work environment.
* Improve the productivity as well as enhance the morale plus culture among the
employees.
* Providing training as well as development throughout using training manuals.

APPROVALS:
Signature
Department Sponsor's signature Date
Customer Sponsor’s signature Date
Project Manager's signature Date

BIBLIOGRAPHY
Fleming, Q. W., & Koppelman, J. M. (2016, December). Earned value project management.
Project Management Institute.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach.
Routledge.
Heagney, J. (2016). Fundamentals of project management. Amacom.
Kerzner, H. (2018). Project management best practices: Achieving global excellence. John Wiley
& Sons.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Larson, E. W., & Gray, C. F. (2017). Project management: The managerial process. McGraw-
Hill Education.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Turner, R. (2016). Gower handbook of project management. Routledge.
Verzuh, E. (2015). The fast forward MBA in project management. John Wiley & Sons.
Walker, A. (2015). Project management in construction. John Wiley & Sons.
1.

APPENDIX 1: BUDGET RESOURCES:
* This project is a budget project and based on the project activities, the estimated budget for the project plan is:
Budget Item Notes & Assumptions Cost
Staffing Project manager, trainer, marketing and operation manager $17900
Office supplies Supplier $8000
Postage - $170
Training manuals Documents included guidelines of the training $200
Computers Number of computers are ten $5700
Audio recorders Number of audio recorders are five $800
Course materials Number of course materials are fifteen $900
Evaluations - $190
Transportation cost Pre-evaluation meeting, follow up meeting $1000
Projector Number of projectors are five $380
Total: $35,240