University Management: Inter-Personal Communication for New Recruits

This report delves into the critical role of professional communication, particularly inter-personal communication, for graduate recruits in management. It defines professional communication as encompassing written, visual, digital, and oral exchanges within an organization, highlighting its significance for high-performance cultures and organizational goals. The report emphasizes the importance of inter-personal communication, including verbal and non-verbal aspects, such as meetings, discussions, and gestures, and their impact on workplace dynamics. It explores how effective communication fosters clear goals, positive relationships, and employee engagement, while also addressing potential challenges like miscommunication and conflicts. The analysis underscores the benefits of strong inter-personal skills for new recruits, aiding their adaptation, skill development, and contribution to team and organizational success. The report references various scholarly sources to support its findings, providing a comprehensive overview of professional communication in the management context.

Running head: PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
Name of the Student
Name of the University
Author Note

1PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
Professional communication is considered to be the written, visual, digital and oral
communication within an organization or workplace context (Yale, 2014). Professional
communication is an important aspect in an organization. According to scholars, professional
communication is said to be an indication of high performance culture (Sundqvist & Svärd,
2016). Effective professional communication is said to be the central to all the goals of an
organization or a business. Inter-personal communication is said to be one of the most important
topic under professional communication and is a essential impact in organizations. Coffelt, Baker
& Corey, (2016) opines that inter-personal communication in the workplace is considered to be a
key element of every organization and a failure of proper professional communication may have
negative impacts on the organization like unclear goals, miscommunication and many more. This
paper is going to provide information about inter-personal communication on the course for
graduate recruits in management and its importance in the workplace.
Inter-personal communication is usually considered to be the conversation between two
or more than two people. Inter-personal communication in an organization mainly comprises of
formal discussion in regards to project, reviews of employee performance, staff meetings,
informal discussions and many more (Stephens, Barrett & Mahometa, 2013). Inter-personal
communication in an organization or workplace can be divided into two broad categories one
being verbal and the other being non-verbal.
Verbal communication in the workplace are meetings, formal and informal discussions
which are often conducted in organizations to ensure the goals of the organization are
communicated clearly and also facilitate positive relationships in the workplace. The main
elements of verbal communication are languages, sounds, word and act of talking. However,
there are few challenges to verbal communication in the organization like poor choice of words

2PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
and poor communication techniques. This can hinder effective communication in organizations
which may result in poor productivity of the organizations.
Non-verbal communication on the other hand, means business letters; gestures like strong
hand shake which help in conveying the necessary message without any concrete conversation.
Non-verbal communication helps organizations to put across a message without any verbal
communication. Non-verbal communication helps to support the verbal communication.
Gestures help in communicating the message in a better way and gives clarity to the verbal
communication.
Inter-personal communication can further be divided into dyadic communication. Dyadic
communication is said to be the type of communication that usually involves communication
between two people like exchange of letters, conversation over the telephone (Sravish et al,
2013). In this process, the communication is considered to be more personal than any other type
of communication. Formal discussions, staff meetings and review of employee performances are
equally important in the organization that helps to put across the goals and vision of the
organization to their important stakeholders in the organization.
In the age of globalization most businesses have been expanding their business in foreign
countries to dominate the global market and have been creating teams within the organization to
facilitate work in the organization (Hanaysha, 2016). Thus more emphasis has been put on inter-
personal communication in the workplace. Graduate recruits who join management companies
often do not understand the different types of inter-personal communication like verbal and non-
verbal comunication in the workplace and the importance of inter-communication as they are
new to the corporate world.

3PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
Inter-personal communication in organizations helps organizations as well as the
employees and has a positive impact on them. According to scholars, good and positive inter-
personal communication in the workplace helps in effectively sharing necessary and important
information to the employees and also helps in solving problems by various ways like
conducting meeting with the employees of an organization, providing specific instruction that
help in overcoming issues, speaking with the suppliers over telephone and help customers with
their queries to name a few (Velmurugan, 2016). Chaudhary, (2017) states inter-personal
communication helps in creating a culture of engagement among employees in the organizations.
This helps in ensuring there is no miscommunication among teams and helps in building a
positive relationship which later pave way for positive and fruitful production in the workplace.
Kittur et al, (2013) states positive communication in the workforce helps in distributing work
properly and makes people work to achieve the same goals. Wangombe et al, (2013) opines
inter-personal communication in organizations is important because of the diverse workforce in
recent times. This helps in communicating with employees and creates a sense of belonging
among the employees which becomes a huge motivational factor for the employees to strive in
the organization and work efficiently in the workplace. According to scholars, if new employees
do not have proper inter-personal communication skills then it becomes difficult for them to
understand the work, build relationships in the workplace and also assess the goals of the
communication which may often result in miscommunication and misunderstanding which later
may have negative impacts on the employee as well as the organization (Nickolayev et al, 2015).
Several scholars have stated that lack of inter-personal communication in the workplace often
leads to conflicts because of the miscommunication and misinterpretation of messages in the
workplace (Abiodun, 2014). Naeem, Bilal & Naz, (2013) states that inter-personal

4PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
communication in the organization plays an integral role in increasing the sales of the
organizations. It is important for new employees to have the necessary skills to communicate
with the clients like confidence, clear explanation of the ideas and the services and products
which help in creating a bond between the customers and the organization. Inter-personal
communication in the workplace which is positive and fruitful has helped organizations build a
culture of synergy (Van Lange & Balliet, 2015). It helps to avoid any kind of negativity in the
workplace and paves way for a positive environment in the workplace. According to scholars
positive workplace environment helps in satisfying the psychological needs of the employees and
help them provide fruitful work in the organization that later becomes beneficial for them as well
as the organization (Dugguh & Dennis, 2014).
It has been seen that new graduate recruits are often unaware of the significance of inter-
personal communication in the workplace. Inter-personal communication does not only help the
organization but also helps the new employees in several ways like getting adapting to the new
workforce instantly so that they can understand the work and perform positively. It also helps
them in improving their own communication skills that may help them in building a positive
personality which will help them in their career further. This will also help the new employees to
understand and have a clear idea of the work and the aim the organization is trying to achieve to
work according to that. Thus it is important for new employees to understand the importance of
the professional communication in the workplace that will help them to develop themselves and
help them in working efficiently in teams and other organizational settings.

5PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
Reference
Abiodun, A. R. (2014). Organizational conflicts: Causes, effects and remedies. International
Journal of Academic Research in Economics and Management Sciences, 3(6), 118.
Chaudhary, B. P. (2017). Creating organization culture for employee engagement. International
Journal of Advanced Research and.
Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly, 79(3),
300-316.
Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee
performance in organizations. IOSR journal of business and management, 16(5), 11-18.
Hanaysha, J. (2016). Examining the effects of employee empowerment, teamwork, and
employee training on organizational commitment. Procedia-Social and Behavioral
Sciences, 229, 298-306.
Kittur, A., Nickerson, J. V., Bernstein, M., Gerber, E., Shaw, A., Zimmerman, J., ... & Horton, J.
(2013, February). The future of crowd work. In Proceedings of the 2013 conference on
Computer supported cooperative work (pp. 1301-1318). ACM.
Naeem, B., Bilal, M., & Naz, U. (2013). Integrated marketing communication: a review paper.
Interdisciplinary journal of contemporary research in business, 5(5), 124-133.
Nickolayev, V. P., Svintorzhitskaja, I. A., Bondar, I. A., & Ermakova, L. I. (2015). On subtle
distinctions between lingual communication and interlingual miscommunication.
European Journal of Science and Theology, 11(4), 159-168.

6PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT
Sravish, A. V., Tronick, E., Hollenstein, T., & Beeghly, M. (2013). Dyadic flexibility during the
face-to-face still-face paradigm: A dynamic systems analysis of its temporal organization.
Infant Behavior and Development, 36(3), 432-437.
Stephens, K. K., Barrett, A. K., & Mahometa, M. J. (2013). Organizational communication in
emergencies: Using multiple channels and sources to combat noise and capture attention.
Human Communication Research, 39(2), 230-251.
Sundqvist, A., & Svärd, P. (2016). Information culture and records management: a suitable
match? Conceptualizations of information culture and their application on records
management. International Journal of Information Management, 36(1), 9-15.
Van Lange, P. A., & Balliet, D. (2015). Interdependence theory.
Velmurugan, C. (2016). Interpersonal relationship and organizational effectiveness. International
Journal of Business Management and Leadership, 7(1), 1-5.
Wangombe, J. G., Wambui, T. W., Muthura, M. W., Kamau, A. W., & Jackson, S. M. (2013).
Managing Workplace Diversity: A Kenyan Pespective.
Yale, R. N. (2014). The impromptu gauntlet: An experiential strategy for developing lasting
communication skills. Business and Professional Communication Quarterly, 77(3), 281-
296.

7PROFESSIONAL COMMUNICATION FOR RECRUITS IN MANAGEMENT