Pearson HND Hospitality: Professional Identity and Practice Report

This report, conducted on the Thomas Cook Group, a renowned hospitality organization, explores the benefits of ongoing professional development for organizational stakeholders, including employees and the company itself. It highlights how professional development enhances operational efficiency and motivation, ultimately contributing to organizational performance. The report also details a job interview for an Assistant Manager role, providing a transcript and a review of the interview process, including identified strengths such as confidence and quick responses, and weaknesses like lack of industry-specific experience and semi-formal attire. The conclusion emphasizes the importance of professional development for effective task execution and the value of interviews in candidate selection, acknowledging that interview processes have strengths and weaknesses that must be considered.

PIP

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Key benefits of on-going professional development for stakeholders in a company............1
P6 Undertake a job interview for the role of Assistant Manager................................................1
P7 Review key strengths and weaknesses of an applied interview process................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Professional identity can be said to the integration of values, morals, experience,
attributes, belief, thinking, ideology and ideas held by a professional person (Bryson, 2020). The
following report is conducted upon Thomas Cook Group. It is a well renowned hospitality
organisation functioning within the bounds of travel and tourism sector. It provides tourism
services across the globe. The report includes discussion done upon benefits of ongoing
professional development for organisational stakeholders. Along with this, it also covers
interview conducted for selection of a person along with strengths and weaknesses of interview
procedure.
P1 Key benefits of on-going professional development for stakeholders in a company
Professional development is acknowledged to be an important process that provides
assistance to an individual to assess their competencies, skills and potential and further leads to
their augmentation with the passage of time (Kirsch and et. al., 2020). Besides this, ongoing
professional development enables a person to maximise their growth and development prospects
with respect to future. It stimulates the workforce to work to their full potential and attain their
career goals. Further, the benefits of ongoing professional development for the most important
stakeholders of Thomas Cook Group are given beneath:-
For Employees:
Ongoing professional development enables the personnel functioning within the company
to inflate their operational efficiency (Davronov, Khalimova and Uzbekistan, 2019). Also, it
leads to an increment in their motivation levels, stimulating them to put their best foot forward
for simultaneous accomplishment of individual and organisational objectives.
For Company (Thomas Cook UK):
Ongoing professional development augments the organisational performance and output
by giving employees the chance to facilitate their growth and development (Floyd, 2019). As a
result of this, Thomas Cook is able to accomplish its goal and objectives in predefined time
period and ensure its sustainability in market place for a considerably longer period of time.
P6 Undertake a job interview for the role of Assistant Manager
Below mentioned is the transcript of a job interview conducted for the job role of
Assistant Manager within the premises of Thomas Cook, UK:-
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Interviewer: Hi! Are you here for an interview for the post of Assistant Manager?
Interviewee: Hello sir. Yes.
Interviewer: Okay. Give me your CV and other professional certificates to approve your
qualifications.
Interviewee: Here they are, Sir. The folder contains my marksheets, academic and professional
certificates along with CV.
Interviewer: Thank you. Introduce yourself.
Interviewee: I am XX born and brought up in ...... I have been residing in .... since last 8 years. I
have graduated in ..... in the year 201X.
Interviewer: Do you have any work experience?
Interviewee: Yes. I hold 2 years experience as Assistant Manager in a multinational.
Interviewer: What are the qualities of your personality that makes you fit for this job role?
Interviewee: Well, I believe my hard work, perseverance, team work and time management
would be handy for the prescribed role at Thomas Cook UK.
Interviewer: Okay. It was nice to have your interview. You will be informed about the results
via email or phone call. All the best.
Interviewee: Okay Sir. Thank you very much.
P7 Review key strengths and weaknesses of an applied interview process
The whole experience of undergoing an interview for the job role of Assistant Manager at
Thomas Cook UK was intriguing. There were certain strengths and weaknesses that were
specifically noticed by me. These are defined as follows:-
Strengths:
The interview process gave me exposure to industry and its practices. My interview was
overall good as I was quick at responding to the queries raised by the interviewer. Also, I
demonstrated no signs of nervousness, instead I was totally confident about myself and my
qualifications. The interviewer also seemed to be impressed with my spontaneity.
Weaknesses:
Regardless of the strengths of the interview process that enhanced my chances of
selection, there were certain weaknesses also that were noted. When the interviewer asked me
about my work experience, I took a pause before responding as I did not hold industry relevant
experience. However, in moments, I regained my confidence and answered that I worked in a
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multinational. The other weakness of mine was that I was in semi formal attire for the interview
process which could add to the negatives against my selection for the job role.
CONCLUSION
The inference from the above report is that professional development is important for every
individual working within an organisation to be able to carry out the business tasks and activities
effectively. Along with this, holding an interview is an effectual way of selecting deserving
candidates for prescribed job role in the company. It is determined that the interview process
undergone by an individual also holds certain strengths and weaknesses that need to be duly
taken into account.
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REFERENCES
Books and Journals
Bryson, D., 2020. National guidelines and your continuing professional development. Journal of
Visual Communication in Medicine, 43(2), pp.97-99.
Davronov, I.O., Khalimova, N.J. and Uzbekistan, B., 2019. Professional development of hotel
staff as a key to improve the quality of services in bukhara hotels. Тeacher Namangan
region, Norin district school, (40), p.26.
Kirsch, C., Aleksić, G., Mortini, S. and Andersen, K., 2020. Developing multilingual practices in
early childhood education through professional development in
Luxembourg. International Multilingual Research Journal, pp.1-19.
Floyd, A., 2019. Investigating the PDR process in a UK university: continuing professional
development or performativity?. Professional Development in Education, pp.1-15.
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