Quality Management and Challenges in Health and Social Care Services

This report provides an analysis of quality management within healthcare and social care settings. It begins by defining quality and emphasizing its importance in meeting patient expectations. The report then explores the standards set by the Care Quality Commission, highlighting the need for dignified and respectful care, free from discrimination. It examines various approaches to implementing quality systems, such as Total Quality Management, and outlines barriers to quality management, including internal issues like resource limitations and poor communication, and external factors such as financial constraints and lack of support. The report uses Whitechapel Hospital as a case study to illustrate these points and concludes with a list of references.

MANAGING QUALITY
(TASK- 2)

Cover Content
 Introduction
 Standards that exist in health and social care for measuring qu
ality
 Different approaches for implementing quality system
 Barriers to delivery of quality management systems in health a
nd social care services at Whitechapel Hospital.
 References

INTRODUCTION
Quality is an important concept which is defined by different
people in various ways. It is assumed to be good when it
meets with the expectations of users and provides satisfaction
to them.

Standards that exist in health and social care
for
measuring quality
According to Care Quality Commission, patient should get
treatment according to their requirement and preferences.
Provider should keep in mind that facilities should be given
with dignity and respect and should not discriminate among
the users on the basis of race, colour, cast etc.

Diverse strategies for implementing quality in
health and social care
 Total quality management
 Benchmarking approach

Barriers to delivery of quality management system
in health and social care services at Royal hospital
Internal barriers
 Lack of resources
 Poor communication
 No co-ordination
 Lack of knowledge
 Deficiency of skilled manpower

CONT....
External barriers
 No health insurance
 Insufficiency of finance
 Lack of support from family and society

REFERENCES
Care Quality Commission. 2012. The state of health care and adult social care in
England in 2011/12 (Vol. 763). The Stationery Office.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health
and social care. Routledge.
Reeves, S. and et.al., 2011. Interprofessional teamwork for health and social care (Vol.
8). John Wiley & Sons.
Parekh, A. K. and et.al., 2011. Managing multiple chronic conditions: a strategic
framework for improving health outcomes and quality of life. Public health
reports. 126(4). pp.460-471.

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