Report: Leadership, Management and Recruitment for PM Company

This report examines leadership and management practices within Purple Mail Company (PM Company), focusing on recruitment, leadership styles, team dynamics, and employee motivation. The report begins by outlining the documentation required for the selection and recruitment process, including job descriptions and advertisement strategies. It then explores the legal, regulatory, and ethical considerations influencing the recruitment process, emphasizing the importance of the Equality Act 2010 and document verification. The report highlights the role of HR in the selection process and its contributions to the company. Task 2 delves into the skills and attributes essential for leadership, differentiating between leadership and management styles and comparing various leadership approaches. The report also discusses methods to motivate staff and achieve objectives, such as communication, rewards, and employee involvement in decision-making. Task 3 examines the benefits of team-working for PM Company and its effectiveness, including improved business functions. Finally, the report addresses factors involved in planning, monitoring, and assessing work performance, as well as the assessment of individual development needs. The conclusion summarizes the key findings and recommendations for enhancing leadership and management practices at PM Company.

WORKING WITH
LEADING PEOPLE

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 The documentation towards selection and recruitment process...................................................3
1.2 The influence of legal, regulatory and ethical considerations to the recruitment and selection
process of organisation......................................................................................................................4
1.3 Evidence of participation of HR in selection process...................................................................4
1.4 Contribution to selection process of PM Company......................................................................5
TASK 2.................................................................................................................................................5
2.1 The skills and attributes needed for leadership............................................................................5
2.2 Difference between leadership and management.........................................................................6
2.3 Comparison of different leadership styles for different situations with examples........................6
2.4 Ways to motivate staff to achieve objectives...............................................................................7
TASK 3.................................................................................................................................................8
3.1 Benefits of team-working for PM Company and its effectiveness...............................................8
3.2 The importance of working in a team as a leader and as member in some business scenario......8
3.3 Effectiveness of the team in achieving the goals..........................................................................9
TASK 4.................................................................................................................................................9
4.1 Important factors which are involved in planning the monitoring and assessment of work
performance.......................................................................................................................................9
4.2 Plan and the assessment of the development needs of individuals at PM Company..................10
4.3 The success of the assessment process so that the PM Company...............................................10
CONCLUSION...................................................................................................................................11
REFERENCES....................................................................................................................................12

INTRODUCTION
Working with leading people states that organisation needs person or management
who can manage business function effectively. The report will outline the documentation of
recruitment and selection process implanted by Purple Mail Company to enhance its
recruitment process. PM Company is the leading courier organisation who has been
continuously failing to manage effectiveness of services. The report will outline the
leadership and management practices which will assist the firm in enhance its business
process.
TASK 1
1.1 The documentation towards selection and recruitment process.
The foremost duty of HR will be to prepare effective documentation which will
demonstrate the process and effectiveness of recruiting new employees. The documentation
for recruitment and selection is as follows:
 Recruitment approval: In this step the manager will focus on taking prior
permission on recruitment process from higher authority. In this the person is
responsible for giving valid reason for all job vacancy and requirement. Further, in
this professional will send draft to top level management which will comprise job
descriptions, advertising and selection criteria in which the manger will judge the
skills and capabilities of candidate (De Vries, Bakker-Pieper, and Oostenveld, 2010).
 Job description: In this step, the professional will analyses the job profile and its
descriptions which will be provided on advertising. Moreover, it is the duty of HR to
ensure that in description the person is liable to involve the job profile, work, skills
required and position.
 Advertisement: It is the key driver of of recruitment process where the firm launches
its advertisement about job vacancy on channels like, electronic media, online, social
media, websites etc.
Documents which are required at time of selection and recruitment as a new staff for PM
Company

Apparently, in the recruitment process of Purple Mail Company, the HR professional
will first focus on seeking recruitment permissions from higher authorities by making them
aware about the current situation faced by firm. In addition, the manager will analyse job
profile and recruitment according to vacant positions. Thus, at last the professional of PM
organisation will advertise about job in universities, social media and on official website of
an enterprise (Voon, Lo, and Ayob, 2011). For instance, if in case, the company is seeking for
staff for delivery department than the advertisement will comprise, closing date, job profile,
location, vacancy, working hours and salary.
1.2 The influence of legal, regulatory and ethical considerations to the recruitment and
selection process of organisation.
It is important for Purple Mail Company to follow legal framework set by government
at time of recruitment and selection because it is factor which assist HR professional in
serving employees satisfaction. The legislation and ethical considerations followed by
Organisation are as follows:
 Equality Act 2010: Under this act the HR manager will ensure that no candidate is
discriminated on the basis of caste, race, religion, age, disability, sex etc. Further, the
recruitment process will be completely based on the abilities and skills required for
job described.
 Verification of documents: This is ethical considerations where the professional will
ensure that the CV applied by the candidate is as per job description and is of the
person who has applied for the recruitment and selection process.
Apart from this, there will be appropriate selection process where the professional
will judge individual ability for particular job like communication skills, testing, knowledge
etc. (Tohidi and Jabbari, 2012). Thus, the manager will ensure that the candidates who are
being selected have clear understanding of companies’ policies and practices which are
enhanced by legal and ethical considerations to serve employees satisfaction.
1.3 Evidence of participation of HR in selection process.
Evidence of involvement of HR professional in recruitment and selection process of
firm is represented at time of short listing, interview and appointment. Besides, it is important
for firm to ensure effective involvement of HR because it is the function which can impact
growth and development of business. The professional of Purple Mail Company will first
focus on short listing the best candidates among all the applicants. In this the manager ensure

and focuses on candidates written and MCQ exam which helps in analysing the basic
knowledge of individuals. Further, in interview of PM Company, the HR evaluates the
knowledge, capabilities, experience of short listed candidates who can satisfy the requirement
of board. Lastly, appointment is the process where board recommends manager about the
selected candidates. Hence, this entire process is the evidence which represents the
involvement of professional in recruitment and selection process of courier enterprise.
1.4 Contribution to selection process of PM Company.
According to documented recruitment and selection process of Purple Mail Company,
I focused on analysing all the necessary documentation which is essential to be done before
advertising. Further, after evaluating the vacant position in enterprise I ensured all the
information regarding job and company is presented in detail. Apart from this, recruitment
process was quite challenging for me because according to present condition of the firm it
was important for me to recruit best candidates because employees are key asset of entity.
Therefore, I monitored the entire process of short listing and interviewing applicants.
Apparently, I even focused on compliance with all the governmental regulations and ethical
considerations which assist the enterprise in providing equal opportunities to all applicants.
Thus, the process of hiring employees for PM Company was interesting because according to
the condition, recruitment of new staff was must for the growth of an organisation.
TASK 2
2.1 The skills and attributes needed for leadership.
Leadership quality in HR professional plays vital role in establishing efficiency and
effectiveness in employee’s performance. It is important for the manager to be a good leader.
The qualities and characteristics of manger and leader are different but are partially related to
each other. Further, in accordance to current depriving position of leading Courier Company
it is important for the professional to demonstrate attributes and skills of leader which are as
follows:
 Honest: The individual needs to be honest and responsible towards its job function. It
is the key skills which the manager in managing organisational functions effectively
by serving employees satisfaction.
 Communication: It is the key driver of enhancing the quality of business operations.
Communication is the tool which assists the manager in interaction with employees

and management. Moreover, it helps in deriving problems which can influence the
functions of enterprise (Tenga, Holme and Bahr, 2010).
 Commitment: It is the leadership attribute which helps the manager in performing
hob function effectively. Hard work and performance of professional of firm is
demonstrated by its commitment. It is the promise of person which assists the entity
in accomplishing goals and attaining success.
 Creativity: In accordance go current scenario of Purple Mail Company, it is
important for HR professional to be a creator. It is the skill which helps the
management in making flying decision which can boost companies’ growth .
Establishing innovation in services of enterprise is the technique which aid in
overcoming losses and failures.
2.2 Difference between leadership and management.
Leadership Management
Person responsible is known as leader. Person responsible is known as manager.
Leader is responsible for managing
employees work and their formal
relationships.
Manager is responsible for managing the
structure and function or organisation.
Leader focuses on influencing and
motivating employee to attain certain targets
set by company.
Manager is focuses on exercising functions in
order to maintain stable working
environment.
The ultimate duty of leader is to make quick
and effective decision for managing
employees performance in order to increase
productivity.
The ultimate duty of manger is to implement
practices, policies and regulations in order to
protect the interest of workers working with
organisation.
2.3 Comparison of different leadership styles for different situations with examples.
The most used and effective leadership styles are, autocratic and participative. Both
the styles are completely different from each but assist the management and leader in
managing organisational functions effectively. In autocratic decision leader formulates
decision without the consent and prior communication with employees whereas in

participative style, the leader promotes the involvement of workers in decision making and
further makes decision which on the basis of majority. Both the styles are implemented by
organisations according to changing business scenarios, For instance, if in case the firm is
losing support of employees which is harming customer base and goodwill of an enterprise
than in such cases the leader aims at involving workers in decision making which helps in
determining the problems. Implementing this style assist the management in motivating and
empowering staff members. Apparently, if in case the firm is facing problem like continuous
employees conflicts which is harming work productivity than in this case the leader make use
of autocratic style in which the person is responsible for making quick and flying decisions in
order to manage stability of business functions.
2.4 Ways to motivate staff to achieve objectives.
In accordance to current scenario of Purple Mail Company where the firm is facing
huge amount of losses and continuous failures, it is important for the management to
implement the use of different ways to motivate employees. It is the key function which aid
in improving resistance of workers with enterprise. Further, with the continuous loss of
manpower in organisation, the professional will make use of various methods which can
assist in boosting employee’s morale. The ways which will be implemented by PM Company
are as follows:
 Communication with employees: the manager of firm will focus on interacting with
each and every employee regularly which will be beneficial in analysing the
satisfaction of workers in loopholes in organisational functions. It is the tool of
motivation which assists the professional in managing employees satisfaction by
resolving their problem at initial level.
 Rewards and incentives: The best way of motivating staff is to provide them monetary
and non monetary benefits like, incentives, promotion, rewards etc. For this the, HR
professional of PM organisation will evaluate employee performance with the help of
360 degree feedback method. In this process the firm will set benchmark and target
for all staff members and then the manager will evaluate performance of workers
quarterly to provide them benefits according to their performance. This strategy of
motivation will assist the firm in boosting employee’s morale and accomplishing
goals.

 Involving workers in decision making: The manger of PM firm will motivate
employees to take part in decision making process of enterprise as it will assist the
firm in making effective decision in motivating employee.
TASK 3
3.1 Benefits of team-working for PM Company and its effectiveness.
In accordance to present scenario of Purple Mail Company, it is important for the firm
to establish team working in order to increase efficiency and productivity of organisation. If
the leader of organisation will implement team working than it will assist the enterprise in
following factors:
 Team working will assist the firm in improving the effectiveness of business
functions.
 Team working in PM organisation will assist the leader in establishing efficiency and
making innovating in services of company which will aid in overcoming past losses
and failures.
 Combination of efforts and minds of different people will assist the management in
analysing various way of managing business problems (Offstein, Morwick and
Koskinen, 2010).
 Team working will assist the leader in establishing coordination and cooperation
between employees which will aids in reducing the chance of worker conflicts and
disputes.
 Team working develops a sense of responsibility among workers which assist in
enhancing sense of accomplishing organisational goals and objectives.
 Team working is the best efforts of leader which assist the management in developing
new ideas and creative thinking to manage business operation smoothly.
3.2 The importance of working in a team as a leader and as member in some business
scenario.
Managing team as leader is the most difficult part of job functions as it comes with
great responsibilities. It is important for the person to be determined and to understand the
importance of coordinating ad cooperating efforts of team members (National Research
Council, 2015). Further, as per the situation of purple mail company, it is important for the
leader to manage the functions and efforts of employee altogether in order to establish
efficiency and effectiveness in job functions of workers. Apart from this, working and

managing employees as team demonstrates effective efforts of individual for accomplishing
organisational goals and objectives (Baiden and Price, 2011). As a leader, the person is
responsible for facing various issues of conflicts therefore in such business scenarios of
Purple mail Company it is important for the individual to manage employee work with the
help of strategies like negotiation, conflicts management etc. In addition to avoid the situation
of losses and continuous failures, the management of Purple mail company will focus on
organising regular meeting and training session in which the management will focus on
evaluating internal problems between and which are related to work in order to reduce the
chance of future losses and conflicts which can lead to uncertainties of enterprise. Thus, the
management and leader will also focus on implementing strategies like motivation and
empowerment in order to boost employee’s morale and to increase working efficiency of
staff members with firm (Bassett-Jones and Lloyd 2015).
3.3 Effectiveness of the team in achieving the goals
It is important for the firm to analyse the effectiveness of team working towards
organisational goals as it assist in determining efforts of employees in order to attain business
goals and objectives. The effectiveness of team working in Purple Mail Company is
demonstrated by following factors:
 Meeting deadlines: Effectiveness of team working in organisation is denoted by the
ability of team to accomplish given target and particular period. Working efficiency
of team is represented by the skills and ability of employees to attain targets on set
deadlines by firm. In accordance to past scenario of Purple Mail Company it was
important for the business to set targets in order to overcome losses and failures.
 Quality of work: Team working efforts are demonstrated the quality and time
management of employees (Tenga, Holme and Bahr, 2010). In this the leader ensures
that the workers are performing according to set targets which assist in enhancing the
quality of work and business process.
TASK 4
4.1 Important factors which are involved in planning the monitoring and assessment of work
performance
After the establishment of all effective changes the firm will ensure involvement of all
the factors to monitor the work performance in order to avoid the chance of future

uncertainties. Further, to assess the important factors PM company will ensure the
involvement of following factors which are as follows:
Learning needs: In this the firm will ensure that there is appropriate knowledge to
employees about all the changes and functioning of company. Further, this time Purple mail
company will ensure that every worker is pre guided before implementing the use of any
strategies to work. The management of Purple Mail Company will also test the innovation,
skills and knowledge of employees on regular basis. This is the common and ethical factors
of monitoring employee’s performance.
Training needs: In this the courier company will ensure and analyse that every
employee has the right knowledge about their job functions and if not the company will
organise training and development session in order to make employees aware about the
changes and tactics which improve their work performance (Hu and Liden, 2011).
4.2 Plan and the assessment of the development needs of individuals at PM Company
Plan and assessment of development needs of purple mail company is a must because
it will assist the organisation in determining ways to improvise performance of business and
overcoming past losses and failures. Plan of development needs of organisation comprise the
following:
Communication: Communication plays a vital role in improving employees
performance, as it helps in determining problems at initial level which reduces the chance of
uncertainties and losses. The team leader of Purple Mail Company will promote the formal
and informal relationship of employees as it will help in establishing table working
environment and providing successful growth to business.
Delegation: In this the top management and supervisors shares their responsibility of
motivating employees and keeping their morale up. Sharing responsibility in PM company
will assist the management in handling business problems effectively and efficiency. Further,
this strategy will assist the firm in managing employee satisfaction and business performance
hand in hand (Tseng and Yeh, 2013).
Motivation: Motivation is the key driver for boosting performance of organisation
and its employees (Lin and Lu, 2011). When working employees needs motivation and
someone to encourage them therefore it is important for the firm to implement the use of

motivational technique which can be monetary and non monetary to keep workers
performance encouraged.
4.3 The success of the assessment process so that the PM Company
The assessment process of purple mail company will be focused on the following
factors:
 Discipline: It is the factor which derives successful growth of business, therefore the
courier company will focus on setting strict rules and regulation for managing
employees actions in order to carry business functions under strict regulation and in
systematic manner.
 Appraisals: The management of the company will focus on appraising the
performance of each and every employee because it is the only factors which will
assist the firm in managing style and successful performance of organisation.
 Feedback: In this the firm will collect and analyse the reviews of customers on
improvised couriers services of firm. This will assist the firm in analysing the need of
changes in further process of services.
CONCLUSION
The report summarized the situation of purple mail company the leading courier
organisation which was facing continuous losses and failures due to which it has faced
turmoil in employee turnover and in business functions. Further, the report outlined the
leadership and management techniques which implies by the firm in order to improvises
services to serve employee and customer satisfaction. Hence, the report concluded by
analysing the documentation of recruitment and selection process of company which is
enhanced to make process authentic and appropriate.