Recruitment, Leadership, and Team Dynamics at UPS: A Report

This report examines the recruitment, selection, and retention procedures at United Parcel Services (UPS), analyzing the documentation required and the impact of legal, regulatory, and ethical considerations. It delves into leadership styles, differentiating between leadership and management, and exploring ways to motivate staff. The report also assesses the benefits of team-working, the effectiveness of teams in achieving goals, and the importance of effective teamwork. Furthermore, it discusses the planning, monitoring, and assessment of work performance, including the assessment of individual development needs. The report aims to provide a comprehensive overview of HR management, leadership, and team dynamics within the context of UPS, highlighting key strategies for improving organizational performance.

WORKING WITH AND
LEADING PEOPLE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1- PREPARE A REPORT AS REQUIRED BELOW BY ADDRESSING ALL THE
LO AND AC AS SPECIFIED;
LO1- BE ABLE TO USE RECRUITMENT, SELECTION AND RETENTION
PROCEDURES
1.1 Prepare the documentation towards selection and recruitment process and the documents
required when selecting and recruiting a new staff for UPS Company……………………….. 1
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company……………………………………………………….3
1.3 Evidence yourself that you are taking part in the selection process for the chosen
Company UPS………………………………………………………………………………….3
1.4 Evaluate your own contribution to the selection process in the UPS Company………… . .4
LO2- UNDERSTAND THE STYLES AND IMPACT OF LEADERSHIP
2.1 Explain skills and attributes needed for leadership with special reference to the chosen
organisation UPS……………………………………………………………………………….5
2.2 Explain the difference between leadership and management and how does this help
towards better understanding with special reference to UPS………………………………….5
2.3 Compare the different leadership styles for different situations with special reference to
UPS…………………………………………………………………………………………….6
2.4 Explain ways to motivate staff to achieve objectives for the chosen scenario ……………7
TASK 2- THIS IS MORE ABOUT YOU TO REFLECT YOURSELF AS TO HOW YOU
WOULD BE ADDRESSING THE LO AND AC AS SPECIFIED
LO3- BE ABLE TO WORK EFFECTIVELY IN A TEAM
3.1 Assess the benefits of team-working for UPS Company and review the effectiveness of
the team in achieving the goals ………………………………………………………………..8
3.2 Demonstrate the importance of working in a team as a team leader and member towards
specific goals, dealing with any conflict or difficult situations ……………………………….8
3.3 Review effectiveness of team in achieving the goals with special reference to the chosen
scenario………………………………………………………………………………………...9

LO4- BE ABLE TO ASSESS THE WORK AND DEVELOPMENT NEEDS OF
INDIVIDUALS
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at UPS Company ……………………………………………………………….10
4.2 Write a plan and deliver the assessment of the development needs of individuals at UPS
Company……………………………………………………………………………………...10
4.3 Evaluate the success of the assessment process so that the UPS Company is back on track
with high standard of management and leadership performance …………………………….11
CONCLUSION..............................................................................................................................12
REFERENCES.............................................................................................................................13

INTRODUCTION
Growth and success of firm highly rely on performance of its manpower as well as on the
recruitment and training procedure of the firm. Main purpose of these processes are to select the
best candidate and administer them appropriate training which assists in enhancing competencies
of workforce (Brookfield, 2011). Skilled and knowledgeable manpower provides competitive
edge to firm over its competitors. In successful implementation of business activities, managers
and leaders play crucial role. They motivate their staff members and administer them direction in
order to accomplish firm's objectives.
As business environment is dynamic, it becomes necessary for leaders to change their
working manner according to the changing situation. In the present assignment, given
organisation is United Parcel Services which is one of largest companies of United Kingdom that
provides parcel services worldwide. The firm currently face administrative, leadership and
management related issues. The report includes impact of legal and regulatory considerations to
recruitment process and skills needed for leadership. Benefits of team working and its
defectiveness in attaining goals are defined in this project.
LO1- BE ABLE TO USE RECRUITMENT, SELECTION AND RETENTION
PROCEDURES
1.1 Prepare the documentation towards selection and recruitment process and the documents
required when selecting and recruiting a new staff for UPS Company
Recruitment refers as a process of inviting large pool of talented candidates for filling
vacant job position in an enterprise. Evaluation of skills and competencies of individuals for
selecting best candidate in firm is referred as selection process. Both these processes are essential
for every business concern (Chen and et. al., 2014). Huge funds and other resources are invested
by company in recruitment and selection process. Documentation needed in it includes the
following:
Job description:
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Name of enterprise United Parcel Services
Job designation Human Resource Manager
Location United Kingdom
Reporting Senior Human Resource Officer
Roles and responsibilities  Implement all the activities related to
training and development of manpower.
 Manage activities of firm as well as
employees.
 Ensure and render safety measures to all
members of staff.
Woking hours 10:00 a.m. to 6:30 p.m.
Salary 12000£ per month
Working facilities Flexible hours for working, work from home.
Person specification of Human resource manager:
Qualification Master’s degree with specialisation in Human
Resource Management.
Experience Minimum 5 years’ of experience in the same
area.
Area of expertise Must have good Communication and
interpersonal skills.
Other qualities Good Leadership qualities
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Application form:
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1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company
Working of business gets influenced by performance of its manpower. Skilled and
competent employees are able to manage their work in better and effective manner
(Czabanowska and et. al., 2014). That is the reason due to which firms want to retain such
individuals. Performance of workforce highly relies on laws and regulations of company.
Recruitment and selection process of United Parcel Services is very poor. Managers need to put
lot of efforts in improving the processes. They also require to consider various ethical, legal and
regulatory considerations in recruitment process as they highly influence it.
Government set some strict rules regarding this selection process. For instance, Wage
Act, according to which firms cannot make any on the basis of gave wage to employee. All the
same level workers should be provided with similar minimum set salary. If such discrimination
is found by workers, they can file complaint against employer. Some other laws are also
formulated by government such as anti-discrimination act in which firms cannot discriminate
among any of the employee on the basis of religion, age, culture etc. It is necessary for them to
treat all the employees equally and administer them equal opportunity (Dimovski and Penger,
2011). All such regulations and legislations have made process of recruitment and selection more
neutral and provide equal opportunities to all candidates to get job.
There are different regulations that are imposed by the legal bodies in order to maintain
equality and transparency in the process of recruitment. It is important that each of them are
carry out so that any unethical activity can be ignored. It is found that there are situations when
managers become partial due to favouritism or having personal relations. Legal obligations are
made through which it is ensured that when an applicant apply equal opportunities are made
available for them. Some major laws are as follows:
Equality act – It is a law through which discrimination among the candidates applying
and already on work are avoided. It helps in raising a better working conditions for employees
where they are treated well by the management.
Data protection act: This act states that no one is liable within an organisation to
exchange its data to others. Employees are not liable to share Confidential data of company with
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1.3 Evidence yourself that you are taking part in the selection process for the chosen Company
UPS
Evaluation and determination of individual skills for selecting best candidate is defined as
selection process. In order to select best employee and obtain better results, it is required by
human resource manager to consider each aspect of selection process. The main steps involved
in it are defined below:
 Preliminary Interview: It is the first phase of selection process in which managers
take interview of potential candidates in order to evaluate their various skills and
abilities. Those individuals, who pass the defined criteria, are eligible for this
interview and the process is known as screening (Recruitment and Selection,
2017).
 Application Form: Under this, managers provide a form to individual to fill in
order to get general information about them related to their age, qualification,
gender etc. This helps in getting the basic information about the candidate which
acts as a basis for screening and short listing the various applications received.
 Written Test: This step is conducted by manager in order to evaluate writing
skills of an individual. It helps in identifying who is better among all the
candidates so that accordingly selection can be made.
 Employment Interview: It is a kind of formal interview in which interviewer ask
questions to candidates related to job.
 Appointment letter: If candidates pass all the rounds of interview and minimum
criteria for job, then manager provides them appointment letter to join the
organisation.
As a Human resource manager in United Parcel Services, it is my major responsibility to
implement selection process systematically and consider all the important components related to
it.
1.4 Evaluate your own contribution to the selection process in the UPS Company
In selection process, human resource manager plays vital role. He is the only individual
who is responsible for deciding all the steps of selection process and set criteria which meet job
requirement so that best candidate can be recruited.
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Managers determine all the resources that are required in process implementation. Lack of
proper management and absence of required skills in human resource manager may leads to
ineffectiveness of selection process. It is needed by manager to have proper knowledge about
skills required in performing a particular job. This makes it easy for him to select appropriate
candidates (Winn, 2013).
Administrator should have the ability to evaluate competencies of individual. This will
also assist them in conducting proper interviews. So, it is important for manager to have proper
knowledge about all the processes related to human resource department.
LO2- UNDERSTAND THE STYLES AND IMPACT OF LEADERSHIP
2.1 Explain skills and attributes needed for leadership with special reference to the chosen
organisation UPS
Leadership skills are the important elements in positioning administrators to make
effective and thoughtful decisions related to missions and goals of firm and allocate resources
properly in order attain those directives (Stubbs and et. al., 2014). Main skills and attributes
required for good leadership in United Parcel Services includes:
1. Communication: It is one of the main qualities of leadership. Effective leaders are
known for their good communication skills and they can easily influence others by their
way of interaction. They collect data and convey it with team members effectively with
their good communication skills.
2. Passion: It is required by a good leader to be passionate for their work. They must share
their passion with team members in order to motivate them. This assists in encouraging
employees to work in more effective manner.
3. Ability to inspire: Leaders should have the ability to inspire others. It is essential for
getting effective outcomes. Inspiration provided by leader provides strength to team
members to work hard and in effective and efficient manner. This increases the overall
capacity of the organisation which ultimately raises the productivity of firm.
4. Team building: For attaining high growth and profitability and attaining business
objective on time, it is necessary for firm to build effective teams so that employees
enables to work collectively and attain objectives and targets of firm.
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5. Self confidence: Leaders are self confident and with their positivity, they influence
others in very effective and efficient manner. It is the ability that highly requires in
leader so that they can properly guide to their members and ensures effective working.
2.2 Explain the difference between leadership and management and how does this help towards
better understanding with special reference to UPS
Leadership is an act of influencing others so that objectives are effectively attained and
management is related to a field of managing things in best possible way (Peterson, 2011). There
are some differences between leadership and management which are defined as follows:
Management Leadership
 Management defined as an art of
organizing and coordinating things in
effective and systematic manner.
 Management emphasize on bringing
stability.
 Management has the responsibility of
formulating policies and procedures.
 Management used reactive strategies.
 The perspective that management has is
short range.
 Leadership refers to a skill of
influencing others by setting an
example for them.
 Leadership emphasize on encouraging
change within the firm.
 Leadership focuses on formulating
guidelines and principles.
 The strategies used in leadership are
proactive.
 Good foresightedness is required in
leadership.
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