Reflective Journal: Academic Communication Course Reflection

This reflective journal entry details a student's self-assessment of their communication skills and professional development. The student reflects on their initial career uncertainty and how the course has clarified their aspirations to become a lawyer. They discuss the importance of brand development, customer relations, and communication skills in their future career. The student evaluates their learning from the course, specifically focusing on customer care and relationship management, and how it influences their educational and professional decisions. They also analyze the impact of clear communication, transparency, and the significance of customer support roles. The journal highlights the skills they intend to develop, including communication, customer care, and adaptability, to excel in their chosen field. References from academic sources are included to support their analysis.

Running head: SELF REFLECTION 0
REFLECTIVE JOURNAL
JUNE 28, 2019
STUDENT DETAILS:

SELF-REFLECTION 1
In this academic year, before the starting of my studies, I had no any direction where
I wanted to grow and develop my career. Before I took the course, I was not sure
about my future. I was little confused in this regard. It signifies that my future was not
well defined, particularly from the point of view of profession. Though, after starting
the class this year, I came to know the most significant thing, which I will desire to
become a lawyer for this in the professional days of upcoming period. Later than
starting the study, I assessed a requirement of the organisation or entity to make
focal point upon the development of brand by telling future shareholders as well as
handling the anticipation in the offer to endure the longer-run relation (Wrzus and
Roberts, 2017). As the outcome, my learning of the idea is most likely to affect
educational decisions as well as the professional decisions, which I can have to take
in present period as well as in upcoming period. For an example, at present, I have
made decision to take upon subject unit, which add value for being the customer
care administrator and customer care negotiator. It involves being competent in
customer relationship as well as the customer management. In so far, the education
in upcoming August is fretful, I mean to emphasis upon unit, which are associated
with customer relations. It states that wheneverchoices to drop course-unit choices
are rendered, I would consider those to I am suggested or thought to have the
relationships by customer relation (Montes, et. al, 2016).
For itself, that also characteristics in possible job application I would create in the
upcoming period. In spite of this piece of information that at time, the person is
required to take a job that does not make interest of someone; I would be very
constant with categories of job for that I would freely implement. It involves the
customer relationship job or customer-care job either in the superior workplaces of
an administration of organisation or even as a services related work team (Kim, et.
al, 2016). The passion as well as what I have well-read in classroom, would be taken
as the key supporters of the professional future drive. Further, subsequent to the
studies in course related to customer relationship, I have come to know that brand
expansion does not only relate to the manufacturing procedure and the simple
procedure of marketing. This also involves handling the marketplace, which is
already obtained (Baumert, et. al, 2017). The organisation can make focus
overpromoting and disremember to install methods, which would help out in

SELF-REFLECTION 2
administration as well as keeping of those that already present in a scope of market.
Further, the two probable jobs include the job of Customer Support orthe job of
Accounts Coordinator at Reed. Other job is a job of call centre supportingteam. Both
need workers with not previous specialized experiences, the job being provided by
Alpha Gamma Solutions. In these two situations, the accountabilities are connected
with the customer care (Phetxumphou, et. al, 2016).
In upcoming periods of studies, there are certain skills, which I will have to gain for
me to finest related to job as well receiving the degree into the similar area. Firstly, it
will be required to make effortsupon the communicating skills. It will be required by
me to handle the difficult problems of customers in twenty-four hours of work.
Henceforth, it willbe required by me to do work for the communication skills as well
ascompetence. In addition, I will need obtaining understanding as the skills for actual
customer-care relationship. I would also need humanizing tolerance along with
positivity as necessary significant ability or talent of managing difficult problems,
which influence the clients. However, the most significant one is that of making sure
thetransparency in communication. I came to know that communicating
with transparency can stop misunderstandings and keep things running easily as
well as peacefully. In this way, making sure the transparency in communication is an
accountability of all the individuals, specifically since the performance is so regularly
appraised based on the capability to efficiently communicate. The lack of
transparency in the communication can do a great deal of damage. Therefore, at the
time of sharing the data, the sender of data as well as the receiver of data has the
accountability (Henderson, Stackmanand Lindekilde, 2016).

SELF-REFLECTION 3
References
Baumert, A., Schmitt, M., Perugini, M., Johnson, W., Blum, G., Borkenau, P.,
Costantini, G., Denissen, J.J., Fleeson, W., Grafton, B. and Jayawickreme, E. (2017)
Integrating personality structure, personality process, and personality
development. European Journal of Personality, 31(5), pp.503-528.
Henderson, L.S., Stackman, R.W. and Lindekilde, R. (2016) The centrality of
communication norm alignment, role clarity, and trust in global project
teams. International Journal of Project Management, 34(8), pp.1717-1730.
Kim, Y.H., Choi, Y.S., Jun, H.Y. and Kim, M.J. (2016) Effects of SBAR program on
communication clarity, clinical competence and self-efficacy for nurses in cancer
hospitals. Korean J RehabilNurs, 19(1), p.20.
Montes, G.C., Oliveira, L.V., Curi, A. and Nicolay, R.T.F. (2016) Effects of
transparency, monetary policy signalling and clarity of central bank communication
on disagreement about inflation expectations. Applied Economics, 48(7), pp.590-
607.
Phetxumphou, K., Roy, S., Davy, B.M., Estabrooks, P.A., You, W. and Dietrich, A.M.,
(2016) Assessing clarity of message communication for mandated USEPA drinking
water quality reports. Journal of water and health, 14(2), pp.223-235.
Wrzus, C. and Roberts, B.W. (2017) Processes of personality development in
adulthood: The TESSERA framework. Personality and Social Psychology
Review, 21(3), pp.253-277.