Royal Hotel Customer Satisfaction Survey: Spring 2024

Desklib provides solved assignments and past papers to help students succeed.

USER FEEDBACK AND
ANALYSIS

Q1) What is your age?
Options Response
Frequency
Total
Responden
ts
Percentage
of
respondent
s
18-20 20 50 40%
22-26 16 32%
28-32 14 28%

Options Response
Frequency
Total
Respondents
Percentage
of
respondents
Male 20 50 40%
Female 30 60%
Q2)What is your gender?

Option Response
frequency
Total
respondents
Percentage
of
respondents
Strongly
agree
15 50 30%
Agree 10 20%
Neutral 5 10%
Strongly
disagree
12 24%
Disagree 8 16%
Q3)Do you think that the perception of the hospitality services of the
Royal Hotel can be changed with the implementation of the developed
strategies?

Option Response
frequency
Total
respondents
Percentage of
respondents
Yes 30 50 60%
No 15 30%
Cannot say 5 10%
Q4) Do you agree that online services are an effective way in order
to improve customer services?

Option Response
frequency
Total
respondents
Percentage
of
respondents
Yes 24 50 40%
No 16 32%
Cannot say 10 20%
Q5) How far do you think that the hospitality services of the Royal
Hotel are pocket-friendly to the customers?

Option Response
frequency
Total
respondents
Percentage
of
respondents
Strongly
agree
18 50 36%
Agree 12 24%
Neutral 4 8%
Strongly
disagree
9 18%
Disagree 7 14%
Q6) Do you agree that the hospitality services of the Royal
Hotel are more acceptable to the customers in case of their
hospitality services?