Leadership and Management for Service Industries: Change Analysis
VerifiedAdded on 2023/01/11
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Report
AI Summary
This report examines the critical aspects of leadership and change management within the service industries. It delves into the significance of talent and change management, emphasizing the need for organizations to adapt to continuous changes driven by technology and external factors. The report introduces Lewin's change management model (unfreeze, change, freeze) and contrasts it with practical applications. It analyzes how leadership styles, such as autocratic and participative approaches, influence business operations and employee behavior. The report uses case studies like Grosvenor Hotel London and Cuba Holidays to illustrate the impact of change on leadership and talent management. Furthermore, it highlights the role of change management systems and leadership skills in talent management, including the use of Kotter's Change Management Model. The report concludes by emphasizing the importance of good leadership in motivating and guiding employees through change, fostering trust, and facilitating long-term retention within the service sector.