Service Industry Interview: Professional Identity and Practice

This report delves into professional identity and practice through the lens of a service industry job interview, specifically for a Canteen Manager position at Holiday Inn. It explores key communication strategies, challenges in budgeting, and the strengths and weaknesses of the interview process. The analysis highlights the importance of clear expectations, skilled employees, and fair compensation. The report also identifies issues such as long waiting times for interviews and suggests improvements in the hiring process to attract a wider pool of qualified candidates. Ultimately, it emphasizes the role of professional development in enhancing skills and knowledge, enabling individuals to meet professional responsibilities effectively and achieve their career goals. The document is available on Desklib, a platform offering study tools and solved assignments for students.

PROFESSIONAL
IDENTITY AND
PRACTICE

Table of Contents
PART 2......................................................................................................................................3
INTRODUCTION....................................................................................................................3
Task...........................................................................................................................................3
Job interview for suitable service industry.............................................................................3
Key strengths and weakness of applied interview process....................................................3
CONCLUSION.........................................................................................................................4
REFERENCES.........................................................................................................................5

PART 2
INTRODUCTION
Personal and professional development is an approach or technique which is responsible for
creating positive change on the skills and competencies of people through which they can
attract greater opportunities and shape their career. Personal and professional development
can be helpful in meeting desired change through which competitive position can be met and
more knowledge can be gained. The report will discuss about the interview and its strengths
and weakness.
Task
Job interview for suitable service industry
In case of Holiday Inn, some of the questions which were discussed for the job role of
Canteen Manager is explained underneath:
 What is the key to success when communicating with public?
The key to success when communicating with public is active listening which supports in
building trust among public through which they can freely share their thought and this
supports in understanding customer demand through which right plans and offers can be
curated which will be helpful in enhancing business profiting by generifying higher revenues.
 What is the most challenging task of budgeting for you?
The most challenging task of managing budget is to not have appropriate financial goals
which has created an impact on the operations which are carried it in the hotel chain.
Key strengths and weakness of applied interview process
Throughout the interview process, the organisation had clear expectations and criteria
for the job function of Canteen Manager. Holiday Inn is under extra pressure to select the
best candidates from a huge pool of applications because it is a global hotel chain. Although
event management is a vital asset to the company, employees must be skilled,
knowledgeable, and experienced in order to efficiently handle a variety of organizational
tasks and responsibilities. When I asked a few queries related to canteen management, the
personnel was exceedingly kind, clarifying the organization's working standards as well as
the ethics and beliefs that all Holiday Inn employees must adhere to. The interview process

began with a test, followed by a preliminary interview to screen the best candidates who best
met the canteen manager's job requirements. The interview process throughout was to
analyze the communication and management skills and the ability to handle pressure which
can be beneficial for the hotel.
The business could not fulfil the wage expectations of freshers or even experienced
applicants, and the association should maintain a bigger compensation range in order to
attract more people for the job post, I discovered throughout the interview process. The
organisation should also publicize its hiring process so that a large number of individuals can
be considered for interviews. This will not only help the organisation recruit and select the
best candidate for the job, but it will also save money. One of the issues which has been faced
was the long waiting hours for the interview which was responsible for creating negative
iam0ct in the business and thus this affected motivation level.
CONCLUSION
According to the report and the preceding information, Professional development is a
cycle for enhancing skills, knowledge, and competencies by identifying personal abilities and
assisting in the performance of certain professional duties and responsibilities. Professional
development plans aid in the identification of flaws and the creation of a development plan to
remedy those flaws. A person's talents, strengths, and weaknesses must be identified, as this
will enable them in assessing their shortfalls and making effective plans and strategies that
will aid in accomplishing all objectives while also enhancing skills and knowledge through
learning.

REFERENCES
Books and journals
Kunrath, K., Cash, P. and Kleinsmann, M., 2020. Social-and self-perception of designers’
professional identity. Journal of Engineering Design. 31(2). pp.100-126.
Kunhunny, S. and Salmon, D., 2017. The evolving professional identity of the clinical
research nurse: A qualitative exploration. Journal of Clinical Nursing. 26(23-24).
pp.5121-5132.
Echeverri, P. and Åkesson, M., 2018. Professional identity in service work: why front-line
employees do what they do. Journal of Service Theory and Practice.