Comparing Change Management Systems and Leadership in Service Industry

This report provides an analysis of change management and leadership within the service industry, focusing on the Best Western London Peckham Hotel and comparing it with the Wa-Pila Hotel. It explores the roles of service managers in implementing change, including staff training and communication strategies. The report examines the change management systems, emphasizing the importance of effective communication through sender, message, and encoder stages. It further outlines key steps for successful change implementation, such as increasing urgency, building guiding teams, and establishing a clear vision. The report also contrasts the leadership styles and change management approaches of the two hotels, highlighting the impact of bureaucratic and autocratic leadership. This analysis provides valuable insights into the practical application of change management principles within the hospitality sector and offers a comparative perspective on different organizational strategies.

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P7) Compare and contrast different service industry organisations change management systems and leadership in implementing change
The term change management is defined as a
crucial approach and it is required for each
single modifications in the service industry and
also for another sector. It is also used to make
alterations about services which is offered to
the hotels and it is also required by customers
for completing work as per company trends.
From the perspective of Best Western London
Peckham Hotel both leader and manager
generate changes among the service industry.
Some roles of service manager to implement
change are mention as follow:
 For providing training and to all staff as
it is based on the requirements that
brings change among hotel Best
Western London Peckham Hotel as it
reduce the fear for losing jobs in the
staff members.
 With analysis of another hotel about the
service manager is determined towards
the perspective as it is used to
communicate about hotels that make
changes in hospitality organisation.
Responsibilities of service manager for
implementing changes
 To manage about staff as per changes
according to capabilities that breath
changes about the modification Best
Western London Peckham Hotel.
 Another responsibility about service
manager as it is used in managing changes
that manage long term policies which is
used by leaders for making right place as it
eases about company perspective.
On the other side, organisation undertakes about
the communication process that implement all
changes for completing work as per service
manager and leader. Some steps about
communication process is mention as follow:
 Sender- It is considered about first stage
that is related with manager of Best
Western London Peckham Hotel that
generate information about the willing
about receiver.
 Message- There is various information is
transferred that relates with service
manager as it is used to transfer all
message by making better communication
to bring better work performance.
Introduction Change management system
 Encoder- All the message which is transferred must be
encode to manage and complete work by performing
company task according to the changes which is
required by Best Western London Peckham Hotel to
encode message in an organised manner.
There is few stage that used to assist and make better
understanding about the reflected changes that is measured by
Best Western London Peckham Hotel is as explained below as:
Increase urgency – It is a stage that is used so as to
motivate the leader of the hotel so that moderate level of
changes is addressed by which effective and efficient
modification by which relevant changes is addressed so that
quality services is provided.
Build the guiding team – It is a vital aspect within
which hotel has tries to select appropriate candidates so that
standardised outcome is attained with more perfectness. In this
effective team measurement is analysed by which
attractiveness of goals is achieved.
Get the vision right – In this leader has provide
suitable direction to the worker by which work is accomplish
with more effectiveness and in this the need of all the
individual and customers is satisfied in appropriate mode.
Various model of change

Best Western London Peckham
Hotel
Wa-Pila Hotel
Change management system Best Western London Peckham
Hotel is the leading and largest
hotel and have provide better
hospitality services within the
marketplace so that moderate level
of changes is addressed with
better sufficiency.
Wa-Pila hotel doesn't have much
moderateness within the change
management by which rate of
productiveness is managed by
which effectiveness is reduced in
effective mode.
Leadership style It is a style that is used by Hotel
and in this the leader uses
autocratic style by which they
have influence the working
behavior with more suitability.
Wa-Pila has uses bureaucratic
leadership style so as to influence
the working style of employees.