Project Report: Smartplug's Responsibility for Customer Well-being

This project report investigates the responsibility of technology companies, specifically Smartplug, in safeguarding the health, safety, and well-being of their users. The report outlines the project's aim and objectives, focusing on understanding organizational responsibilities and evaluating Smartplug's practices. It includes a project management plan detailing cost considerations, scope, and a time schedule presented through a Gantt chart. The report also incorporates a literature review examining company accountability and its impact on consumers, along with a detailed research methodology section. The study employs a qualitative research approach to gather in-depth insights. The report concludes with recommendations and a reflection statement, providing valuable insights into how companies like Smartplug can better protect their customers' health and safety. The report covers various aspects like project management, cost, quality, and different research methodologies used to gather data.

Managing Successful
Computing Project

Table of Contents
Table of Contents.............................................................................................................................3
INTRODUCTION...........................................................................................................................4
P1- Aim and Objectives...............................................................................................................4
P2- Project management plan that covers aspects of cost, quality and other key elements........5
P3 Work break down structure and Gantt chart...........................................................................7
P4- Literature review and RM...................................................................................................11
Research Methodology..............................................................................................................12
P6- Recommendation and conclusion........................................................................................23
CONCLUSION..............................................................................................................................23
RECOMMENDATIONS-..............................................................................................................25
P7- Reflection statement............................................................................................................25
REFERENCES..............................................................................................................................27

INTRODUCTION
Topic: “Are technology companies responsible for protecting the health, safety and wellbeing of
users of their products and services”.
In recent time, there are varied types of technologies has been developed especially for
consumers well being. Technology organizations attempt to produce or manufacture most
products by considering health and safety of customers, which is really very important.
Technologies make everything easy for buyers, it is beneficial for firms and people as well.
Many products or services in current time are produced for protecting well being of clients and
which makes them able to live without facing any health issues. The current study will base on
Smartplug as well established company. It will explain different kinds of research methods,
project management activities or elements and other things. This assignment will define set aim
and clear objectives, information in form of Literature review related to chosen topic and
reflection part at the end.
Rational-
The main reason behind choosing above topic is to gather a lot of data about contribution
of technology firms for health, well being and safety of consumers. With the help of this
research, researcher obtains information about accountability of companies for people health by
using varied research approaches. Another reason is to collect info about how technologies work
for same concern. Researcher is very excited to known about all these things.
P1- Aim and Objectives
Aim:
“To understand the responsibility of organization in safeguarding customer from health
and safety issue. A study based on Smartplug.
The main objectives of this project are the following:
 To understand responsibility shared by organization in managing customer need

 To analysis different consideration taken by Smartplug to managing health and safety of
customer
 To evaluate different ways through which Smartplug can maintain customer interest
towards companies product.
 To recommend the best way through which health, safety and well-being of consumer
can be maintained.
P2- Project management plan that covers aspects of cost, quality and other key elements
Summary of plan-
The main objective of assignment is to define and describe how company is taking care
of their customer’s health, safety and concern about their well being. It will help to show people
why they should purchase Smartplug products. Consumers health and safety is the main priority
of companies in recent time, they focuses on manufacturing those products that provide benefits
to buyers healthy and life.
Project management is an application of approaches, appropriate knowledge, procedures,
experience and knowledge utilised to achieve set aims and objectives accordant to project receipt
criteria within approved parameters (Toljaga-Nikolic, Petrovic and Mihic, 2017). It is the way
project manager manages and organizes resources that are important to accomplish a task or
work in effective manner. It has ending deliverables that are controlled to a finite budget and
timescale.
Project management includes activities and planning of project resources to move a
specific task or role towards completion. Furthermore, it includes a onetime project or an
ongoing activity as well as resources managed includes technology, personnel and intellectual
property.
Aspect of cost-
Cost tolerance is applied as cash or a percentage amount beside expected budget. In order
to accomplish current project and obtain desire outcomes, project manager require approx 60

Billion pounds or may be more than it, this depend on requirement of work, which project
manager consider in systematic manner.
Scope of project-
It is calculated as unified variation from any potential variation and project description
needs to be record in current project analysis framework (Derenskaya, 2018). The scope of this
project is to identify and understand accountabilities of companies in context of protecting, well
being and health of consumers utilizing products. It is the main part of project management that
includes clear aim of work.
Time schedule-
It is a collection of methods or techniques utilized by project manager to create and
present schedules that explain when work will be completed. The final outcomes of all these
efforts are usually presented as bars or activities on appropriate timeline, known as Gantt chart.
The current report takes some time minimum 39 according to plan and Gantt chart.
Communication management-
To accomplish work in effective manner, project manager must use effective and right
communication tools or methods. It will make them able to communicate with other members
who are part of this project. They should manage communication and interaction process
effectively which delivery & share correct information to workers.
Risk-
 It is one of the most important elements of project management plan, which need to be
considered by researcher to decrease any potential issues that may affect final results in
negative manner and work timetable (Babenko, Nakisko and Mykolenko, 2018).
 They have to develop a risk register in which all kinds of risks and their potential
suggestions will mention.
 Lack of planning is one of this risks that can put negative impact on final outcomes of
current work and create the biggest challenge in front of manager.

 Inability to use technologies and lack of money are considered as major risks that would
impact management activities.
 Researcher can use Risk tolerance, which is quite beneficial as it gives handler an idea of
risks or issues they should escalate to project board.
 Due to lack of management, planning activities can be failed, which is also considering as
major risk in context of this project.
Resources-
In project management varied types of resources are needed to carry out project activities
in effective and ethical manner. These can be individual, funding, equipment or anything else
able of definition needed for completing of current project tasks. Project manager before starting
work must create a list of resources which required during work.
Quality-
It is not always synonymous with quality and perfection of service but also quality of
work, which is one of the most essential elements. Project manager must focus on quality of
resources and things they will use to complete their work. They must assure quality standards
will follow by each and every one.
Importance and benefits of project management-
It can be said that in order to deliver desired outcomes project management plays vital
role. It is essential because it assure what is being provided, is appropriate and will deliver real
value against market opportunity. Project management provide several benefits as it help to
improve chances of achieving valuable and desired results. Furthermore, it aids to gain a fresh
perspectives on current work and how it match with project tactics.
P3 Work break down structure and Gantt chart
Task
Mode Task Name Duration Start Finish Predecessors

1 Selecting topic 2 days Thu 7/16/20 Fri 7/17/20
2 Developing Aim and
objectives 3 days Mon 7/20/20 Wed 7/22/20 1
3 Drafting PMP 4 days Thu 7/23/20 Tue 7/28/20 1,2
4 Literature Review 2 days Mon 7/20/20 Tue 7/21/20 1
5 Detail research
methodology 4 days Wed 7/29/20 Mon 8/3/20 4,2,3
6 Collecting data 2 days Tue 8/4/20 Wed 8/5/20 5,2
7 Designing questionnaire 3 days Thu 8/6/20 Mon 8/10/20 6
8 Sending questionnaire 4 days Tue 8/11/20 Fri 8/14/20 7
9 Data Analysis 3 days Mon 8/17/20 Wed 8/19/20 7,8
10 Conclusion 2 days Thu 8/20/20 Fri 8/21/20 9
11 Formatting 2 days Mon 8/24/20 Tue 8/25/20 10
12 Sumbitting Project 1 day Wed 8/26/20 Wed 8/26/20 11
13 Waiting for feedback 4 days Thu 8/27/20 Tue 9/1/20 12
14 Modification 2 days Wed 9/2/20 Thu 9/3/20 13
15 Submitting project after
modification 1 day Fri 9/4/20 Fri 9/4/20 14

P4- Literature review and RM
Literature review-
Accountability and roles of company towards consumers-
According to de Jong and van der Meer, (2017) in every sector, organizations are playing
their effective roles towards consumers, they provide appropriate services and quality products to
them which is one of their main accountability. Companies need to consider items or services
quality in effective manner, which is really important for long term success of business. It can be
said that the role of a firm towards their target market is to identify customer’s need, which is the
main priority of venture. For example, Smartplug is one of that brand who consider the needs of
target market and then produce their products, which is quite beneficial for them in term of
increasing sales and building strong brand image within market place (Conti and et.al., 2019).
Leipziger, (2017) stated that, the main accountability of technology organization towards
clients are to provide appropriate information about services or items which they seek to
purchase. Management without making any mistakes must cater all data about changes or
innovation introduced by company for buyers. Without satisfying individual, organization cannot
be able to sustain and grow in market rather than before.
Impact seen by firm by managing safety, health and well-being of buyers-
Netemeyer and et.al., (2018) highlighted that, when company manage and focus on
health, safety and well being of consumers, they can build strong relationship with target
segment in ethical manner. It put positive impact on success of company as it help to increase
consumer base even better. It can affect overall business practices and management activities in
positive manner. By managing safety and other needs of people, company can goes a long run
and gain competitive benefits.
Kim and et.al., (2019) contradict that when a organization manage well being, health and
safety of their target customers they can build strong and positive image in market place rather
than competitors. It helps gain attention of more buyers who are seeking to obtain quality

products or services. While managing and focusing on consumers well being and health
organizations such as Smartplug can retain potential consumers with them for long which in
return make positive promotion of business. People like to build relation with those companies
who are focusing on all above factors.
Varied ways accessible in front of organization in maintaining health and other aspects of
people-
Accordant to Petersen and Hempler, (2017) maintaining well being, safety and health of
consumers are primary and main concern of companies. They can do so by utilizing different
types of methods or ways available in the world of business. Mobile application is one of the best
ways accessible in front of a firm which they can effectively use to maintain health and safety as
well as well being of buyers. With the help of this technology, management and operational team
members can aware and guide people about how to use service or other things.
Kadhum and Hasan, (2017) stated that video conferencing is the best way company can
utilize to manage safety and other key element, which is quite beneficial for business in term of
increasing sales. With the aid of this tool workers can directly communicate with people and
direct them how to use specific thing without making any kind of mistakes.
Research Methodology
Research methodology generally regarded as a unit which generally used to define the
variety of the different type of the approached which will be used to complete the project for the
organization. This generally used to define the type of the research, research approach, Data
collection, sampling and ethical consideration followed by the scholar in the market in the long
run.
Research type: Research is generally regarded as group of the activity which
concentrated to find out the solution of the issue which is being faced by organization and
provide good solution. Two methodologies which is profound in industry are Qualitative and
Quantitative research type. Qualitative research stand at researching in depth information in non
numerical form and outcome are presented in the same way. Quantitative research stands at
looking at numerical data. This study has consider looking at Qualitative research type reason
behind the same is identified that it was to difficult to present all the data in the numerical form.