BSBWOR502: Team Performance Improvement Plan and Strategies Report

This report provides a comprehensive analysis of team dynamics, encompassing strategies for fostering team cohesion, participation, and performance within a workplace setting. It addresses key concepts such as team dynamics, effective communication, and the impact of trust and cooperation on team outcomes. The report explores various strategies for conflict resolution, consensus-building, and the implementation of performance improvement plans. Furthermore, it examines consultation and feedback methods for effective team management, including the development of performance plans and the application of KPIs. The report also delves into the roles and responsibilities of team leaders, emphasizing the importance of positive communication, encouragement, and the creation of an open communication culture. It concludes with an examination of performance appraisals and the resolution of stakeholder concerns. Additionally, the report includes a team learning plan and a team performance improvement plan to provide practical insights for improving team performance.

BSBWOR502
Unit assessment Pack

Assessment Task 1
Question 1
a) in order to direct the performance as well as the behaviour of the team which is influenced by the
psychological & unconscious forces is called team dynamics. The nature of team work directs the
team dynamics.
b) if the team works well together, then it will lead the organization to get successfully. Effective
team dynamics in an organization can be observed by the following elements such as cooperation,
good communication, contribution as well as commitment. Moreover, team dynamics can be
recognized by the effective conflict & change management in the organization.
c) if members of the team tends to trust each other, then such team is said to having positive group
dynamics. Whereas, if the group shows' negativity in the success of outcomes of the work or in
making decision, then such group is said to be having poor group dynamics. The factors of group
dynamics that impact on the team performance are its effectiveness, productivity and creativity.
Question 2
Four strategies that could be implemented at the work place in order to support team cohesion,
participation as well as performance are hiring the employees with the diversification in their
mentality, setting the goal of the team initially, allowing every one of the team to take active
participation in the work, building faith and trust within the team as well as by resolving the issue of
conflict at the work place in the right way.
Question 3
a) Reaching the desired agreement means consensus. In team setting, building consensus means to
find the right proposal which is acceptable by all the members of the team and these members
support the proposal. Moreover, there must not be any member of the team opposing the proposal.
Sometimes, consensus may include people who are not the part of the team.
b) three strategies to gain consensus in the team are ensuring & encouraging the participation of
each team member, by introducing multiple voting technique, by pinpointing the essential priorities
as well as by involving the complete team in the development of the solution.
Question 4
Five strategies to resolve work place conflicts are, by competing, by collaboration, by
compromising, by avoiding as well as by accommodating. These are the several techniques that
could by used at the work place in order to resolve the conflicts that tends to arise in the team.

Question 5
Four consultation and feedback methods for effective team management are
using strategies in order to boost the team dynamics, addressing the problems arised in the team
quickly, creation of team carter is also an effective way to manage team, more over enhancing the
team culture as well as building healthy communication within the members of the team.
Question 6:
a) While developing the performance plan, the key areas where the team has to discuss upon are:
what has to done as well as what has to be achieved such as main task, projects etc., what will be
the basic support required in order to achieve the target, what will be the outcome of performing
good as well as discussion on when will be the future discussion will be taken are the various key
areas of discussion.
b) KPI means key performance indicator. KPI is always related to the specific outcomes of business
with the measure of performance. While developing KPI for a performance plan of a team, SMART
approach is used as SMART approach is the relevance of performance where S stands for Specific,
M for Measurable, A for Attainable, R for Relevent and T for Time-frame.
Question 7
The benefits of developing such strategies are, to make associates feel as they are the valuable part
of the team so that could make better decisions day by day. Moreover, to make the associates feel as
they are the part of strong bond of responsibility, establishing higher values of morals and
motivations.
Question 8
To make the team members feel encouraged by the team leader while assigning the responsibilities
the team leader must be impartial, the leader must motivate the team in order to perform better next
time, it must encourage the members of the team to help each other as well as by being a mentor of
the entire team.
Question 9
For a team leader to communicate positive feedback to its employee the leader may establish a
purpose for the conversations, the leader may describe a positive behaviour or performance & by
explain the importance of behaviour, by asking the employee for their reason of success, by
listening actively and empathetically as well as by thanking the employees to express themselves

confidently.
Question 10
The various process that provide opportunities to the members of the team to raise their concern or
issues arose in the team are, the process of being transparent in every aspect, by establishing healthy
conversations, by providing valuable feedbacks, encouraging for collaborations as well as the leader
must have faith in the member of its team.
Question 11: Answer the following:
a) for ensuring the raise in payment as well as in promotions for the organizations top performers,
performance appraisals are identified. Thus, performance appraisals are the process in which an
individuals documentation and evaluation of its performance is done in order to have high work
quality, outputs and efficiencies.
b) the discussion can be conducted in order to resolve the issues related to performance is by
ensuring that there should be right people in the room, presenting the issues in front of the complete
team, by facilitating open conversations in order to ensure everyone participation as well as by
creating an action plan.
Question 12
The seven traits possessed by the leader for being the role model of the team are, demonstrating
confidence and leaderships, being not to be afraid to be unique, communicating and interacting with
everyone, showing respect and concern to others, being knowledgeable as well as al rounder in
various aspect of business.
Question 13
For fostering a culture of open communication in the member of the team must keep the manager
informed, must give frequent replies to the various concerned arose in the team, encouraging team
members to share information as well as to express contrary viewpoints and more over by keeping
the members of the team informed about the current situation of the team.
Question 14
Meeting regularly with members of the team, being inclusive, being transparent, clear as well as
concise, always showing respect to others, recognizing they too could be wrong and by using online
collaborating tools are the various method of communication in order to resolve issues, problems
and concerns raised by the members of the team with the line management or stakeholder.
Question 15
Managerial responsibilities with regard to evaluation and resolving concern raised by stake holder

are, the issues identified by stakeholders, which are represented by the business analysts, is the
concept of stakeholder concern. The various information used by the business analysts are the risk,
assumptions as well as constraints in order to resolve the issues raised by the stakeholders.
Assessment 2
Template 1:
TEAM LEARNING PLAN
Team members
present
Date
Venue
Review conducted by
1. Understanding of goals
Do all team members clearly understand purpose and goals of the team?
No, none of the member of the team understood the goal and purpose of
the team.
How is this expected to be achieved?
Understanding of goals and purposes can be achieved by assigning a
manager, who could serve as a trouble shooter, problem shooter as well as
team faciliator for the team. More over, it must make sure the employee
must have proper understanding of team purpose, roles, responsibilities as
well as their accountabilities.
How can team members be supported more effectively?
By communicating team member with accountability, by sticking up to
them in order to support them as well as by reviewing work effectively are
the effective ways used by manager to support the team.
3. Strategies for Team member input

Are team members given sufficient opportunities to provide input
into planning, decision-making and general operational aspects of the
team?
Yes, by assigning the new manager the employee of the careers call centre
got the various opportunities to take part in decision-making and geeneral
operations.
How is this currently done?
This can be done by using strategies, by assigning specific role to the
employees as well by taking regular feedbacks from the members of team.
What opportunities can you identify for improvement?
The average sales will tends to increase, in this way ultimately the
reputation of the organization will get incerase.
4. Responsibility for own work
Are team members encouraged sufficiently to take responsibility for their
own work?
Yes, took their responsibilities seriously after the assigning of new
manager.
KPI’s/Targets/Goals for each team member (minimum of two for each
team member).
Yuki
 to increase the average sale per day

 Review progress in achieving the strategic plan.
 To review or analyse the progress and readjust.
Frenando
Focusing in order to achieve company goals
 State long term and short term goals.
 Frenando also should review their own performance to measure the
better outcomes.
Charon
 focusing on establishing a effective work culture.
 Charon required to motivate other people to gain effective outcome
and growth.
 It certainly required the effective term and goals.
How is this expected to be achieved?
By being transparent with the manager, and the manager must always take
fair decisions.
What opportunities can you identify for improvement?
The opportunities are, this will improve the work place process better.
5. Mutual support

Do team members assist each other in undertaking required roles and
responsibilities?
Earlier, members were not taking seriously, but after the assigning of
manager, the members of the team took it seriously.
What current policy or document makes this expectation?
Employee policy

What opportunities can you identify for improvement?
Providing multiple roles and responsibilities to the employees.
6. Dealing with issues
Are issues, problems or concerns that arise in the team environment
generally resolved successfully?
Yes, they could be resolved easily with effective managerial support.
What policy or procedures should be in place?
Negosiation could be the policy that could be used to deal with the conflicts.
What opportunities can you identify for improvement?
This will facilitate smooth running of the organization.

Identify who you consulted with when undertaking this review and
describe how you consulted with them.
Jack Willams
Feedback/Gap analysis given by Team Leader for each team member
(minimum of two points each)
Chaoran:
it refuses to help and advice to fernando.
Was acting as if a team leader.
Yuki:
Is very abbrasive
in its mannerisms
Is very loud and
very opioniated.
Fernando:
It tends to get
angry very soon.
Is a stubborn.

What opportunities can you identify for improvement?
By giving effective training, these issues of all three employee could be
resolved.
2. Team member support
Are team members provided with the support required to achieve team
outcomes?
Yes, by assigning the manager.
What support is usually provided?
Effective traing as well as ethical behaviour.
Template 2:
Team Performance Improvement Plan (TPIP)
Confidential
TO: (insert employee’s names)

FROM: (insert manager’s name)
DATE: (insert date)
RE: Team Performance Improvement Plan (TPIP)
The purpose of this Team Performance Improvement Plan (TPIP) is to
define serious areas of concern, gaps in work performance, reiterate
the organization’s expectations, and allow the team the opportunity to
demonstrate improvement and commitment.
Areas of Concern:
Bullet point issues and how employee’s lack of performance
and/or behaviour has affected his/her co-workers, the company
and clients/customers.
Observations, Previous Discussions or Counselling:
Recap dates/times you have addressed the issues in the
recent/relevant past. Reference previous documents when
applicable.