Tesco Operations Management: Leadership, Approaches, and Factors

This report examines operations management within Tesco, a British multinational grocery and general merchandise retailer. It identifies key operations such as production and sales, and discusses approaches like Total Quality Management, Just-in-Time, and Kaizen. The report highlights the importance of operations management in achieving business objectives, including product quality, waste reduction, and customer satisfaction. It also analyzes internal and external factors, such as CSR, culture, values, ethics, and stakeholders, that affect operations management and leadership decisions within Tesco. The document concludes that effective operations management is crucial for maximizing profitability and efficiency. Desklib offers this and similar solved assignments to aid students in their studies.

Management and Operations

 Introduction
 Key approaches of operations management and role
of leaders and managers
 Importance of operations management for achieving
business objectives
 Factors affecting operations management and
decisions of leaders and manages
 Conclusion
 References
Table of Contents

Introduction
Operations management basically administration of business
practices in order to create the highest level of efficiency
which is possible foreign organisation to generate. In other
words operations management is concern and focus with
converting raw material source of labours integration services
which are efficient and effective for maximizing the profit of
an organisation or an entity. This report is developed on Tesco,
it is a British multinational grocery and general merchandise
retailer which is engaged in production of its own branded
food products and also make sale of other brands products.
Tesco basically deals in industry headquartered in London UK
founded in 1919 by Jack Cohen.

Key operations of Organisation
There are many different operations which are present in Tesco but the most potential and effective operations on
which the market position of the entity is dependent and the major role and functions of leaders and managers exist
are production and sales operations.
 Production Department- Although Tesco in retail industry as it is supermarket which make sales of grocery and
other general merchandise. The company also produces its own food products and make sales in their own brand
name.
 Sales Department- As Tesco is a retailers therefore sales is one of the most potential and effective operation of
the organisation which has impact on the overall performance and productivity of the entity.
Key approaches of Operations Management:
 Total quality management is a continuous approach or a procedure which unable to detect and reduce or
eliminate the errors in manufacturing, streamlining supply chain improving the customer experiences and
insurance that employees are working with their full potentials and trained enough.
Key approaches of operations management
and role of leaders and managers

Continue…
 Just in time approach is another operation
management techniques that aligns raw material orders
from suppliers directly.
 Kaizen operation management approach suggest that
company should make changes in their operations for
moving towards betterment and continuously
improving the operations.

Every organisation and Company holding different operations and functions have their own separate unique objectives
and goals. Fulfilling these goals all different companies make use of different approaches and techniques for
developing their effectiveness and productivity. Operations management is one of the concept which enables the
organisation to achieve their objectives and ends in the most potential and productive manner by making use of
different approaches of operations management at the time of managing and improving different functional units in
the entity. In above section approaches of operations Management which are helpful for Tesco which can improve the
productivity and efficiency of its production and sales operation are evaluated. Below are the points which highlights
the importance of operations management which are the results for effective use of key operation management
approaches.
 Product quality- The total quality management or TQM strategy of operation management enables managers
production department of Tesco to improve the quality of products by making continuous changes and
improvements in the processes undertaken in the production department. Product quality is one of the most
important element which provides customers their level of satisfaction and their results which they are expecting
from the organisation.
 Reducing waste- The waste in organisational context refers to the waste of resources and other potential assets
which are available to the entity.
Importance of operations management for
achieving business objectives

 Customer satisfaction- Employee and customer satisfaction are two elements which are interlinked in service
oriented organisation. As in the service sector such as retail industry the main focus of businesses are on
enhancing their customer satisfaction levels and which is gained by them by the services they get. The offerings
and services of the entity are rendered by the employees of the company and therefore employee satisfaction and
customer satisfaction are interlinked. The managers of Tesco made use of kaizen theory for continuously
improving the working environment for the employees and begging continuous changes in the operations for
keeping them motivated and satisfied providing is to employees while working and forming their jobs roles.
Continue…

The pronunciation for a business is affected by many different factors and elements which either hinder or foster their
operations. Tesco works in a dynamic and frequently changing business environment which has many internal and
external factors affecting the entity, decision making and operations along with the processes which undertakes to
reach and accomplish all pre-determined goals and objectives. Therefore the managers and leaders of Tesco have to
make sure the decisions they are taking will be according to these external internal factors so that it can foster the
motives of entity rather than hindering them. Few elements which influence and impacts the decision making of
leaders and managers of Tesco are as follows:
Internal and External factors:
 CSR- The social responsibility refers to the idea of contributing a small percentage towards the economy and
society as the entity and businesses make use of the resources present in the natural environment.
 Culture- This is general factors that will affect the decision making of managers and leaders while managing the
operations of Tesco and changing them into more productive an efficient.
Factors affecting operations management
and decisions of leaders and manages

 Value/Ethics- The value and ethics refers to the rules and principles which are followed by the organisation by
operating in the marketplace in order to fulfill their objectives of earning profits at the time of serving and
rendering their offerings to the targeted audience.
 Stakeholders- The stakeholders company are internal and external both such as suppliers, shareholders and
customers are external stakeholders while employees are the internal stakeholders.
Continue…

It is summarised form the above presentation operation management is a necessary activity organisation in order to
change raw materials into finished good in most productive manner for maximizing the water level. On operational
level different leaders and managers perform their respective roles by adopting key approaches of operations
management and changing them the most effective operations. Many external and internal factors which affect the
decisions of leaders and managers, according to which they take the decisions for running the operations of company
and changing them into effective and most productive.
Conclusion

Slack, N., 2018. Essentials of operations management. Pearson UK.
Neelakandan, S., Tyagi, A. and Nagalkar, D., Global eProcure, 2019. Robotic process automation for supply chain
management operations. U.S. Patent 10,324,457.
References

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