Digital Presentation: Tourism Operations Exercise Solutions

This presentation addresses operational challenges within the Black Country Museum, proposing innovative solutions to issues like overhead costs, business honesty, and health/hygiene concerns. The presentation suggests hiring an accountant to manage expenses, improving service quality and customer experience through efficient query handling, and establishing cleaning schedules to maintain hygiene. It also explains how these solutions benefit various stakeholders. The presentation evaluates different solutions, particularly focusing on the impact of overhead costs and service quality on the museum's finances and reputation. The conclusion summarizes the importance of effective operations management and the application of proposed solutions.