Travelodge Employability Skills Report: Semester 1

Desklib provides past papers and solved assignments. This report analyzes employability skills at Travelodge.

EMPLOYABILITY SKILLS
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Contents
Introduction....................................................................................................................................5
TASK1............................................................................................................................................6
1.1. Develop a set of own responsibilities and performance objectives.................................6
1.2 Evaluate own effectiveness against defined objectives.....................................................8
1.3 Make recommendations for improvements.......................................................................9
1.4 Revise how motivational techniques can be used to improve the quality of
performances............................................................................................................................10
TASK2..........................................................................................................................................11
2.1 Develop solutions to work-based problems. You need to develop solutions to at least
two work-based problems identified during your work experience or in your role as a
manager at the Travelodge Hotel...........................................................................................11
2.2 Communicate in a variety of styles and appropriate manner at various levels. You
need for example to write a formal letter to a senior manager of the hotel to inform them
about the problem and a memo to all staff............................................................................13
2.3 Identify effective time-management strategies in relation to the work-based
experience or in your role as a manager at Travelodge. Present your evidence as a
written report to your line manager......................................................................................15
TASK3..........................................................................................................................................16
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals..............................................................................................................................16
3.2 Analyze team dynamics.....................................................................................................18
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3.3 Suggest alternative ways to complete tasks and achieve team goals.............................19
TASK4..........................................................................................................................................20
4.1 Evaluate tools and methods for developing solutions to problems with reference to
your chosen organization or Travelodge Hotel.....................................................................20
4.2 Develop an appropriate strategy for resolving a particular problem of labor turnover
with reference to your chosen organization or Travelodge Hotel.......................................21
4.3 Evaluate the potential impact on the business of implementing the strategy. You
should consider both the financial and non-financial impacts on business........................23
Conclusion....................................................................................................................................24
References.....................................................................................................................................25
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Introduction
This management report is about Travelodge’s employability skills. This report covers the
corporate travel manager’s responsibilities and key performance objectives. Quality performance
improvements motivational techniques have been reviewed. The employability skills help the
organization in getting work done efficiently in MNC. Identification is made of the two problems
which Travelodge is suffering from and the solutions for their resolution have been made.
Strategies of time-management have been described. Techniques and tools for the development
of solutions to the employee’s turnover problems have been evaluated and its resolution
strategies have been developed. What impact these strategies will make on Travelodge has been
described in detail. The report ends with the conclusion.
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TASK1.
Introduction
This report is about the Travelodge which is a private limited company operating in hospitality
and hotels industry and have several hotel chains around the world. This report contains
responsibilities, performance objectives of corporate Travel manger and recommendations have
been made for the improvements.
1.1. Develop a set of own responsibilities and performance objectives
Being a corporate travel manager of Travelodge, I am responsible for the following
responsibilities-
i. Implementation of innovative and alternative ideas for the achievement of new business
ii. Planning of travel accommodations by making sure external clients and in-house
employees reach their destination of travel on time
iii. Using resolution protocol of the company for resolving and assisting with the travel and
accommodations issues.
iv. Relationship management with vendors and travel agencies
v. Development of programs and strategic policies for corporate travel
vi. Promoting and marketing of business to niche and new markets
vii. Selling of travel products and packages of tour
viii. maintenance of financial and statistical records and managing the budgets
ix. New destination’s familiarization visits for gathering information on amenities and issues
of interest to consumers
x. For meeting consumers demands sourcing destination and products for bespoke
sustainable tour and travels
xi. Providing sales report to the head office
xii. Liaising with the travel partners such as hotels and airlines for managing schedules and
bookings in a year advance (Gustafson, 2012)
xiii. Handling of all travel management and operations like lodging, air, etc.
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xiv. Development of effective plans for attracting numerous customers by enhancing their
level of satisfaction
Performance objectives of Corporate travel manager-
Following should be the key performance indicators and objectives of corporate travel manager-
i. Competent skills in information technology
ii. Efficient skills of organization
iii. The ability to lead and motivate the team
iv. Good communication skills
v. Corporate social responsibilities
vi. Satisfaction and safety of travelers
vii. Contract savings of supplier (Marr, 2012)
viii. Use of booking channels which are approved
ix. Aware commercially
x. Satisfaction level of customers
xi. Numerical abilities
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1.2 Evaluate own effectiveness against defined objectives
Being a Travelodge’s Corporate Travel manager, I have to perform all my duties and
responsibilities in an effective manner towards the accomplishment of goals and objectives of
Travelodge. I have the responsibility of checking the target objectives regularly. Following
should be included in the evaluation of the effectiveness of defined objectives-
 Communication Skills: I have good communication skills which are very important for
being a corporate travel manager because l has to deal with so many travel dealers and
issues of travelers. I will develop a proper appraisal system and will communicate it to
my team so that they can understand it well and can be effective.
 Salary and bonus level: The good amount of salary and bonus will be offered to the
employee with the high-performance level.
 Needs of Training: I have undertaken the special training so that I could perform all my
responsibilities and duties efficiently. I have arranged a training session for my team
members so as to improve their knowledge and performance.
 Leadership skills: I possess good leadership skills as I know how to use the capabilities
of my group and enhancing the cross-cultural teams (Aggarwal and Thakur, 2013).
 Checklists and grading- Grade is given to each employee from A to F letter, in different
categories. Certain questions list is made and then asked to answer in Yes or No. This
helps in performance evaluation of each employee and guide areas where the training is
required.
 Management by objectives- Supervisors and employees have to agree on the certain
objectives before evaluation.
 Knowledge- Having detailed knowledge of tour and travels is very important and the
satisfaction level of tourists do the evaluation of the services provided to them and what
changes are required to be made or additional services to be introduced in the hotels
(Kondrasuk., 2012).
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1.3 Make recommendations for improvements
Following professional skills are required to be improved –
 Time-management- For saving of time, a better system of communication, innovation in
technologies and collaboration of group will help.
 Technology skills- I will improve my technological skills by attending different courses
of computers and will get knowledge of the latest technologies.
 Professional knowledge- Development programs of employees will help in developing
the work process correct knowledge.
 Planning and organizing- the process of skill and communication will enhance the
planning process.
 Listening skills- team meetings, seminars, and training will help in improving listening
skills.
 Teamwork- Participation will be made in group discussions for the improvements in the
work practices and implementation of team target strategy (Aguinis.et.al, 2012).
 Communication skills- By attending group discussion and training.
 Leadership Skills- Team leading responsibilities. Conduction of one-on-one meetings
with the directors and asking them for the improvements and the points needed to be a
good leader.
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1.4 Revise how motivational techniques can be used to improve the quality of
performances.
The performance quality can be improved by the introduction of various motivational techniques
in Travelodge. Hertzberg's two-factor theory defines motivational and hygienic factors. There
are some of the elements of the hygienic factors which results in bringing dissatisfaction in the
employees which includes working conditions, salary benefits absence, policies of companies
and lacking motivation in employees. The effective motivational techniques help in boosting the
morale of employees, enhancing their overall performances which contribute to achieving the
objectives of the organization. A positive work environment is created by encouraging the
teamwork and sharing of ideas. Different incentives schemes work as a tool for increasing the
motivation of employees. Profits sharing programs motivates the employees and give them a
sense of pride in ownership, improving their performance and reducing turnover as well as raise
morale of them (Yusoff.et.al, 2013).
Conclusion-
Thus, it can be concluded from this report that being a corporate travel manager of Travelodge, I
am responsible for many duties towards Travelodge. All these responsibilities should be
followed by me effectively. My performance will be evaluated by the key performance indicators
which will help in knowing the areas where the improvements are needed. Different motivational
techniques will help in improving the quality performance of employees of Travelodge.
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TASK2.
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager
at the Travelodge Hotel.
Introduction
In this report of Travelodge's work based problems are mentioned and the solutions for the
respective workplace problems have been explained in detail.
A good reputation of Travelodge is developed all over the world and is operating in various parts
of the globe. But there are some of the workplace problems that Travelodge suffers include the
low communication skills which have become the major problem in the workplace of the
Travelodge. Communication distortion exists due to various elements. Communication skills
have been wrongly interpreted by the individuals and staff members. For solving the low
communication skills problems, the most effective solution is verbal communication as well as
non-verbal communication. For increasing awareness among the employees, these channels will
work as an effective tool which will result in increasing the primary concentration. Training
sessions should be arranged in Travelodge so that the staff members get to know about an
effective way of expressing the behavior and message with the colleagues and the customers
(Moslehifar. and Ibrahim, 2012).
Conflicts among the co-workers are also the issue that the Travelodge is suffering from. It results
in grievances, productivity loss, employee’s wastage of time, and also employee turnover rate
and absenteeism rate also gets enhanced. The human resources manager of Travelodge should
listen to each employee without judging them or taking their side. For diffusion of conflicts, the
supportive atmosphere should be created. Open dialogue should be created with the employees
and matter should be handled with great care otherwise, it may become a big issue if not handles
for a longer period. It should be reminded to all the co-workers that human resources manager
play a role of neutral mediator and are not the side of any one employee. Mutual understanding
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should be developed among them and meaningful solutions should be provided so as to avoid
future conflicts (Prause and Mujtaba, 2015).
Conclusion
The two problems of the workplace that the Travelodge is suffering from include low
communication skills and conflicts among the co-workers. Non-verbal and verbal channels of
communication should be used and the HR manager should try to solve the issues and problems
of each co-worker by listening to the issues and handling them efficiently.
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2.2 Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to a senior manager of the hotel to inform them about
the problem and a memo to all staff.
To,
Senior Management
Travelodge
Subject- Informing about the problems at the workplace
Sir,
I am writing this letter to inform you that there are few problems the workplace of Travelodge is
suffering from constantly which includes interpersonal conflicts and low communication skills
due to which the working environment of Travelodge is negatively affecting.
It is my request to you to take immediate action for solving these issues so that the employees of
our organization gets the peaceful and good working environment where they can work fully
motivated and without any hindrances. The enhancements in the productivity level of the
employees will ultimately result in the growth of our hotel and will increase the profitability ratio
of the hotel.
Thanking You
Corporate Travel Manager
Travelodge
Date:
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