Employability Skills Analysis and Strategies for Travelodge Hotel

This report provides an analysis of employability skills within the context of Travelodge Hotel. It begins with an introduction to the importance of employability skills and the hotel's performance, followed by an examination of individual responsibilities and performance objectives for human resource management. The report delves into the effectiveness of performance objectives, recommending improvements and the role of motivational techniques. It then explores solutions to hotel problems, communication strategies, and effective time management. The analysis extends to team dynamics, methods for completing tasks, and the evaluation of tools for problem-solving. A key focus is developing strategies to address employee turnover and assess the impact of these strategies on the business. The report concludes with a summary of findings and recommendations, supported by cited references.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
1.1 The responsibilities and performance objectives of an individual...................................1
1.2 Effectiveness of the performance objectives....................................................................2
1.3 Recommendation for improvement..................................................................................2
1.4 Role of motivational techniques in improving the quality of performance......................3
Task 2...............................................................................................................................................4
2.1 Different solutions to the hotel problems.........................................................................4
2.2 Communication of problems and solution in different manner .......................................5
2.3 Effective time management strategies..............................................................................6
Task 3...............................................................................................................................................7
3.1 Explaining the roles of different people play in the team................................................7
3.2 Analysing the dynamics of the team................................................................................8
3.3 Analysis of different ways to complete tasks and achieve team goals.............................8
TASK 4............................................................................................................................................9
4.1 Evaluate tools and methods for developing solutions to problems..................................9
4.2 Develop an appropriate strategy for resolving the problem of labour turnover.............10
4.3 Evaluate the potential impact on the business for implementing the strategies to reduce
employee turnover................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
. Employability skills are very essential for the individual to get desired job. The
employee must have good command on their subject, technical knowledge and problem-solving
skills to get desired job. Travelodge Hotel is a hospitality industry in United Kingdom
(Wickramasinghe and Perera, 2010). It has secured second position in terms of budget. The
overall profit of this hotel is £27.0m. In this report, the main concern is to determine the
responsibilities and performance of individual. Further, the focus is given on developing
interpersonal and transferable skills. The report has analysed different roles of the people and
team dynamics. Moreover, different strategies are discussed for solving the problem. The impact
of these strategies on the business operation are defined.
Task 1
1.1 The responsibilities and performance objectives of an individual
As a human resource management of Travelodge Hotel, the main responsibility is to
make effective decision regarding employees and the management of the hotel.. Human resource
manager has to look over the performance of all the employees for better functioning of the
hotel. Another responsibility of human resource manager is to maintain effective relationship in
Travelodge resort. Further they have to look after the employment rights like everyone will get
fair income according to their job work. . So human resource manager has to make effective
planning to receive the guests and provide them the best facilities.
The performance of all the employees of Travelodge hotel can be maintained by
monitoring their growth (Korschun, Bhattacharya and Swain, 2014). This can be achieved by
setting performance objectives. The human resource manager has to handle the salary levels,
bonuses and incentives related schemes so that they can encourage their employees to increase
their productivity. They have to provide trainings so that they can understand changing needs
and demands of their customers and behave properly. The human resource manager of
Travelodge hotel has to identify the strengths and weakness so that they can hire right person for
right job. The main objective of the human resource manager is to set goals which may be
helpful for achieving long term goals and objectives of the hotel. Human resource manager has
to promote training and other development programs regularly.
The other objective of human resource management is to make effective communication
between all the members so that they can effectively work in the workplace and solve their
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problems. Another objective is to analyse the capability and potentiality of every individual for
future growth.
1.2 Effectiveness of the performance objectives
Human resource manager of Travelodge hotel has made various objectives to increase the
performance of the hotel. There are several advantages of making performance objectives. For
example, performance appraisals help managers to find out efficient workers and make different
policies for their promotion (Atkin and Brooks, 2014). Further, it helps in dismissing the less
skilled employees. The training programs helps in increasing the skills of the staff members so
that they can clearly understand the problems and find innovative solution. The performance
appraisals also help in increasing the trust of the hotel workers so that they can put more efforts
to achieve future goals of the hotel. Additionally, workers development plans help manager to set
different plans for framing trainings for the employees.
The human resource manager of the hotel gives idea about the selection criteria of the
applicants. It gives the prior needs that the organisation required to maintain their position.
Effective communication between employees and their supervisors has also helped to solve the
difficult problems (Wolters, Won and Hussain, 2017). It has also created the effective
environment in the hotel industry which directly benefited the hotel company as well as
customers. Effective communication skills of all staff members have boost up the spirit and
moral of the workers. Further, analysing the capacity and skills of the employee will give idea to
the manager of which employees needs training. It will increase overall performance of the
employees and helps in increasing the progress of Travelodge hotel.
1.3 Recommendation for improvement
It is recommended that; human resource manager has to set different strategies for
improving the performance of the employees. They have to organise trainings which are based
on hotel's guest management and effective behaviour. The and nature of the employees and
supervisors plays an important factor on making effective impression on customers. Further, the
manager has to make arrangements for providing best services to the customers at different
occasions. It is recommended that human resource manager has to conduct regular surveys to
determine the performance of the workers and provide them feedbacks. Regular feedbacks help
staff memebers to know their lacking areas and their position among other workers (Chase and
et.al., 2013).
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Further, it is recommended that different activities like sports, outing, celebration must be
organised by the human resource manager of the Travelodge hotel so that employees get chance
to interact with other employees of different departments. Further, staff members of the hotel
industry must be given power to give innovative ideas for different problems they are facing
from their customers. They must be given power to decide their goals, deadlines and to provide
common solutions so that they can increase their productivity. Moreover, it is recommended that
employees must be motivated regularly so that they can achieve their goals. Motivation helps inn
maintaining the better performance and allows them to think new ideas to achieve their tasks.
Recruitment and hiring process must be strong enough that it will help in selecting right
candidate. This process ensures that skilled and talented person is hired for the job. Further,
hiring process must be made such that it will helpful in selecting the candidate which is suitable
for the right job.
1.4 Role of motivational techniques in improving the quality of performance
Motivation is the most effective method for inspiring the employees to achieve their
desired goals. There are various motivational techniques which can improve the quality of
performance of the staff members of the Travelodge hotel.
Assigning challenging task:
In order to feel proud, the employees must be given the challenging work. It will help
them to make difference and feels superiority which will increase their confidence and encourage
them to work with more accuracy (Levi, 2015). The Travelodge hotel employees must be given
challenges like to increase number of customers towards them by providing them better services.
This will increase their skills and helps them to solve the problems innovatively.
Measure performance and set targets:
To motivate staff members, they must be given targets on time so that they will mentally
prepared to solve the problems of the assigned task and prepare to handle the challenges of it.
Further, the manager has to define the expectations and deadlines of the projects and tasks so that
they can set their goals according to that (Miller, 2015). They must be cleared with the targets,
hotel's expectations and deadlines which will help them to increase their performance
Provide supportive feedback:
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By providing supportive feedbacks to the staff members of the hotel, the employees
performance can be regulated. Regular feedbacks help them to identify their position and
motivate them to realize their mistakes. Direct and regular report and feedbacks are very
necessary for increasing the capability and performance.
Design employees’ role:
The main advantage of designing the employee role is that it will help them to use their
strengths. Using strengths will feel them they are effective and focused which motivates them to
increase their potentiality (Wheelan, 2014). From these techniques, the employees are internally
motivated and focus more on completing their tasks effectively.
Maslow hierarchy of needs:
It is five stage theory in which the fundamental needs are placed at the bottom and self
actualisation and self transcendence are ploaced at the top. Different stages are defined as
follows:
Physiological needs:
These needs are the basic requirements of human beings. They include air, water, food,
shelter etc. These requirements are very essential for the survival of human body.
Safety needs:
Travelodge hotel provides safety to its employees by providing them the best health care
facilities and job security.
Social belonging:
Third step focuses on self belongingness. The hotel maintains effective environment
among the employees by providing them suitable resources at proper time. It also encoureages its
employees to increase their relations with other subordinates.
Esteem:
Every employee in Travelodge hotel feels that they must be respected and treated fairly
by the organisation. Travelodge hotel increases the confidence of their subordinates by showing
that they are the valuable assets of the organisation.
Self actualisation:
Travelodge hotel motivates its employees by allowing them to lead the meetings,
discussions etc. It helps them to increase their confidence and feels them with proud. It helps
them to identify their potential and talent.
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Self transcendence:
In this step, the employees are encouraged to behave properly with their customers so
that organisation can increase its customer base. Employees effective behaviour plays an
important role in attracting more tourists towards the hotel.
All these motivation techniques increase the quality of performance of the hotel
employees because prior knowledge of every task, goal and deadline will help employees to set
their objectives according to their work.
Task 2
2.1 Different solutions to the hotel problems
Travelodge hotel is facing many problems in developing their business. The main
problem which this hotel is facing is from their employee as some of them feels that their stress
level has been increased due to servicing more people. The turnover rate of employees is
increased (Patterson, 2017). The workers do not work more than one year and left the hotel.
These problems are arisen due to lack of understanding power among the staff members. Further,
the supervising strategy and imposition of different decision on the workers. These problems
can be solved by maintaining effective relationships among the employees. Effective
communication among employees will help to communicate all the information regarding their
task and will reduce misunderstandings and confusions.
Further, interpersonal skills of managers and employees will help to focus more on future
targets and challenges. Solutions can be made by taking suggestions and advice from the team
members of Travelodge hotel. The hotel manager can motivate its employees by providing fair
income, bonuses and incentives to their employees.
Another problem faced by Travelodge hotel is from guest behaviour. The changing
behaviour and demands of different cultural people has created a great risk for the hotel industry.
Additionally, destruction of the hotel' s property by the guest is another big challenge which
needs to be handled carefully (Woodcock, 2017). These problems can be solved by encouraging
the and guiding the customers for using the services of the hotel rather than destroying them.
They can provide better safety measures and adventures things which will interact them and
helps them to increase their trust and confidence. It will also motivate them to visit the hotel
again.
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2.2 Communication of problems and solution in different manner
There are different communication style in which the superisor can communicate its
message to other employees.
Face to face communication:
This the most effective way to communicate with the employees. Direct discussions with
the employees will solve their routine problems which they face while solving their tasks.
Writing Emails:
The super visor can write emails to their staff members to communicate them with
important information. It is the easiest and attractive method which also includes images also. It
influences the employees as they can clearly understand the message which the supervisor wants
to convey them (Wheelan, 2014).
Communication via training:
Training and meetings are the best way to present the future goals and objectives of the
hotel. It also helps the hotel to communicate their progress and long term objectives.
Listening to team members:
Encouraging employees to present their opinions and views in front of the manager will
help the manager to know their mindset and problems. It also helps the manager to be guided
when they discuss some major issues in the future.
Formal letter to senior management
To,
Senior manager,
Travelodge hotel is facing many problems regarding their staff members, high turnover
rate customers their safety and management issues. The employees turnover rate has decreased.
The hotel is thus facing the shortage of staff which has increased the burden of work. Due. To
shortage of workers, management of guests’ facilities are also disturbed at one level. The
employees are facing the problem of overburden and stress which has affected their
performance. The resort is facing another problem from their customers are not satisfied with
the rude behaviour of the employees and they are responsible for making nuisance in the hotel
environment (González-Romá and Hernández, 2014). The customers are misusing the services
of the hotel. So, it is very necessary to control the management of the hotel. Further, the hotel is
affected by the problem of safety issues of customers as well as their staff members. Hotel has
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no policy regarding the safety of their employees and customers. Hence, employees are feeling
that they are not safe and moving to another resort.
Thank You
Yours sincerely
Human resource manager
Memo for staff members:
To: Staff members
From: Human resource manager
Date: 15 July 2017
In order to increase the productivity of the company, it is very necessary to raise the
performance level. The employees have to make more efforts to satisfy their customers. They
have to manage their work and complete complex tasks before deadline. Further, they must be
motivated to maximize the sale and profit of Travelodge hotel by increasing their pay scales and
performance appraisals. The employees have to understand the mentality of their guests so that
they can be able to meet the needs of the customers. The staff members do not have to behave
rudely and provide the best services to their customers.
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2.3 Effective time management strategies
Time is the most important resource, however most of the managers of the hotel industry
do not know how to utilize it. There are different time management strategies which are followed
by Travelodge hotel to maintain its productivity.
Prioritization:
The manager has used the prioritization strategy in the Travelodge hotel. The manager
has divided the task which is more important and puts its full energy, time to complete the task.
It has given more importance to satisfy their customers’ needs and demands so that they can
attract more customers towards them.
Work load:
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Illustration 1: Time management strategies (Madsen, 2015)

Managing the work load mainly during festive season is an important task for the
manager. Time management during workload is very necessary for well-functioning of the
system. Scheduling time for important work is very necessary for handling the management of
the hotel.
Digitisation:
In order to reduce work load and stress assign some amount of task to other employees so
that task can be completed on time. This will help in managing the task properly. Further,
assigning various task will help employees to become more responsible and attentive to focus on
the work.
Ignore distractions:
Travelodge hotel manager has to complete the task by ignoring distractions. There are
various things which distracts the employees and managers (Peñarroja and et.al., 2013). In order
to achieve desired results, concentration on every work is very necessary otherwise it will affect
the quality of performance.
Do not put work for tomorrow:
The manager of Travelodge hotel will not have to left the work for tomorrow as it will
consume more time and increases pressure and stress on the employees. Whole work must be
completed on the same day so that manager has time to attend other tasks like meetings,
conferences and seminars.
Task 3
3.1 Explaining the roles of different people play in the team
There are various departments in Travelodge hotel like housekeeping department, front
office, accounting, human resource, security and food and beverage department. The functions of
these departments are defined as follows:
Housekeeping department:
Role of housekeeping department is to maintain and upkeep all the rooms and public area
of the hotel. The main aim is to maintain the cleanliness and decorum of rooms and other spaces.
This department focuses more on the development, training and motivation of the team
members. Implementer of this department manages all the task and puts ideas and plans within
executable task. It is too conservative and practical when new ideas of the organisation are not
clear.
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Front office department:
Front office department is to welcome and help the guest by providing the details of their
services. The role of this department is to carry luggage, provide keys of their rooms, respond to
the queries and help them to check out (Anvari, JianFu and Chermahini, 2014). The customers
make direct contact to this members by online booking the rooms of Travelodge hotel. Resource
investigator of front office department has various contacts with the customers and always look
for new ideas so that it can attract more customers.
Accounting department:
Accounting department is responsible for handling guests payable process, money
collection, maintaining budget of the hotel etc. It looks after the entities which have same
ownership. Members of accounting department has to make contact with banks for issuing loans
so that hotel will get financial support from them. Shaper always looks for the challenges and
deadlines. It also takes care that all the policies are followed by the company.
Human resource department:
Human resource management is responsible for handling whole management of the hotel.
It has to make different policies regarding their employees and the management of the resort.
Further, it is responsible for promoting transparency in the hotel. It is responsible for hiring
skilled and talented candidates. Monitor of the human resource department analyse the
performance of various teams of the hotel. It looks after the policies of the employees and the
hotel.
Security department:
Security department is responsible for protecting customers and employees of Travelodge
hotel. The security member has to provide security to the property of the hotel. It is also
responsible for maintaining CCTV cameras, and investing. Complete finisher is the person which
looks after the safety procedures of the hotel and customers. They know how to manage the
situation during critical situations.
Food and beverage department:
This department deals with maintaining the services of food and drinks of the bar. This
department is responsible for maintaining the ingredients and services of the kitchen and bar of
the hotel (Shields, and et.al., 2015). Coordinator coordinates the team and looks after the
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