Employability Skills Report: Travelodge and Employability Skills

This report examines employability skills, focusing on the role of an assistant manager at Travelodge. It begins with an introduction to employability skills and their importance, followed by an analysis of the assistant manager's responsibilities, including developing performance objectives, evaluating effectiveness, and recommending improvements. The report then delves into problem-solving, time management, and communication strategies, including the creation of a letter and memo to address workplace issues. It explores team dynamics, motivational techniques, and the application of Vroom's Expectancy Theory to improve employee performance. The report concludes with recommendations for enhancing employability skills and improving overall performance within the Travelodge setting, referencing relevant academic literature throughout the analysis.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Developing a set of own responsibility and performance objectives...............................1
1.2 Evaluating own effectiveness against defined objectives................................................2
1.3 Recommendations for improvement................................................................................2
1.4 Reviewing how motivational techniques can be used to improve quality of performance..3
TASK 2............................................................................................................................................4
2.1 Developing a solution to work based problems ..............................................................4
2.2 Describing the styles and appropriate manner at various levels by presenting a letter and
memo to senior management and employees receptively......................................................5
2.3 Identify the effective time management strategies in relation to the work based experience.
................................................................................................................................................6
TASK 3............................................................................................................................................6
3.1 Explaining the role people play in a team and how they can work together to achieve
shared goals............................................................................................................................6
3.2 Analysing team dynamics.................................................................................................8
3.3 Alternative ways to accomplish the tasks and achieve team goals................................10
TASK 4..........................................................................................................................................10
4.1 Evaluating tools and methods for developing solutions to problems.............................10
4.2 Explaining the appropriate strategy for resolving labour turnover................................11
4.3 Evaluating the potential impact on the busies of implemented strategy........................11
CONCLUSION..............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Employability skills is the specific task or process that helps individual to full fill
professional career. Such as communication skill is the main skill required in a job to make clear
thoughts and goals. Teamwork is crucial among workers to accomplish the company standards.
In other words individual person is responsible to their own roles responsibility to handle the
uncertain situation in the company. For that, positive relationship between other members has to
be needed to maintained the team performance. Present study will be based on employability
skills for which report will be taking Travelodge company which is the most popular hotel in
UK, it is the second largest budget hotel in hospitality sector. Further study will be explaining the
role of team or development strategies to meet company standards.
TASK 1
1.1 Developing a set of own responsibility and performance objectives
Assistant manager generally responsible for making schedule for employee, arranging
training for new fresh employees and recruit new employees as well within the company.
Personal responsibilities
Direct and indirect relationship : Being as a Assistant manager at Travelodge, it is my
responsibility to keep maintained good relationship with employees, subordinates, senior etc. it
can help me to sustain and preserve effective work culture within the organisation. It makes
connections with different people for future betterment (Akkermans and Van Oorschot, 2018).
Adaptability : Being as a Assistant manager, it is my responsibility to adopt changes or
any other sudden happening within the company at certain events. Adaptability helps to
coordinate my team in an more appropriate manner. Adaptability is the skill that should be
possess in every manager.
Decision making processes : As a Assistant manager in Travelodge, I need to make
several decision for day to day activity to ensure short term goals, managing customer service
etc. I am also responsible to make decision to make plans, organise, leading staff or control the
other activities as well
Performance objectives
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In order to evaluate own learning I need to make my performnace objectives in order to
identify my own performance. That helps to identify the level of employees and their potential in
work. It helps me to know about each employee performance towards the company goals.
Also, I need to learn more about the appraisal methods in order to motivate employees
work ethics or morale. Such as by given bonus, promotions, identify training needs etc.
In order to analyse or determine the work efficiency, as a manager, i needs to adopt some
practices like paired comparison, checklist management by objectives and goals.
Motivation and performance
Motivation performance objectives helps to learn the new motivational concept through
which I can make employees confident and motivated to handle uncertain situations (Chae, Seo
and Lee, 2015).
1.2 Evaluating own effectiveness against defined objectives.
On the basis of above mentioned objectives, I found out my own effectiveness and
performance level. This evaluation found my own strength and weaknesses on which I need to
work. Such as, I analysed that I am good in decision making process which is very much
essential in Assistant manager to handle uncertain situation. Another strength of my is I am good
at adaptability, I can easily adopt new changes according to new trend in the market. Through I
got new opportunity for my company to get customer attraction and profit revenue.
I found my weaknesses from the above mentioned skills or performance objectives. That,
I am weak at time management skill, that I need to learn. Another weakness of my is lack of
knowledge regarding employment legislations and ethical rights which degrade my learning and
knowledge skills (Forsyth, 2018). I need to develop my time management skill so that I can take
care of my employees health care safety needs.
Therefore, I after completing all result and objectives, I need to adopt some evaluation
techniques in order to meet out the set performance objectives. For that I need to adopt
judgemental data, rating method eg ranking , paired comparison, checklist or management by
objectives.
1.3 Recommendations for improvement
In order to enhance the performance objectives and skills, individual needs to adopt
learning styles and nourish own skills and abilities. For example to accomplish or strengthen
weaknesses or strength. Manager needs to adopt some strategies or ways such as given below:
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Training needs : In order to improve the individual or own performance, I need to adopt
different styles and new training needs to enhance the overall productivity. For that, company
needs to adopt personal development training in which Company give training to employees for
making work more effective or productive.
Adopt new Appraisal criteria: By applying new effective changes, need of new
appraisal methods are required. In order to measure appraisal criteria, employee required to
adopt the knowledge of personnel data, production data, judgemental data, rating methods eg:
ranking comparison, checklist or management by objectives.
1.4 Reviewing how motivational techniques can be used to improve quality of performance.
Motivation is the best way to enhance individual personal or professional morale to
accomplish the goals (Levi, 2015). Moreover, in order to increase employee motivation,
Manager can take positive and negative feedback from employees in order to remove employee
dissatisfaction approach. In order to improve Travelodge's employees motivation level, company
needs to adopt some following theories of motivation.
Vroom Expectancy Theory
It is one of the most effective theory that widely accepted for the motivation. This theory
helps to improve the employee work efficiency level. On the other hand, Maslow and Herzberg
identify the employee internal needs and resulting effort expended to full fill them or on the other
hand, vroom expectancy theory of motivation separate the term efforts that comes from
motivation, performance and outcomes.
Expectancy : Expectancy beliefs on the fact that, efforts makes individual more
productive through employee performance increased. For example: hard worker has always get
good results. Expectancy reflect by such things which is right skills, having right resources
available, having effective support etc. This process can help to make individual performance
more efficient.
Instrumentality : This term based on the performance level which reflect valued
outcomes will be received. Through first level outcome will lead to the second outcomes.
Therefore, this factor affected by clear understanding of the relationship between performance
and outcomes, transparency of the process that decides who gets what outcomes. This process
can help to improve employees quality performance to perform the task into more productive
manner.
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TASK 2
2.1 Developing a solution to work based problems
Every organisation involves some issues and conflict between the employees which
affect the overall working situation of other employees (McDonald, Charlesworth and Graham,
2015). This is the critical situation in which manager needs to manage by applying different
techniques and problem solving methods. Travelodge has facing different issues such as
communication gap, lack of training needs, lack of time management skills, lack of productivity
among employees etc.
Time management workplace issue
Time management is the most necessary factor in every functional activity but if
company fails to prioritize work efficiency it affect the overall work performance. Time
management issues has been creating because Travelodge employees fails to start work on time
and give less priority to the necessary task. In order to solve this work based problem, company
needs to look for the solutions such as given below.
Prioritised work : In order to manage time on every task, manager needs to make a list
of top priority work through they can easily measures or accomplish those task before. This
process can help to manage work in an more productive manner (Miron-Spektor and Beenen,
2015). Manager or employees needs to full fill the most urgent and importance goals and tasks
and then move to other tasks.
From the above solution, Travelogue can manage their work or task on time by making
proper objective or managing task. Tracking the activities timely to take prior actions.
Communication Gap
It is the another most common issue within company which leads to high confusion,
unclear motives and indecisive actions. Travelodge suffers from this problem due to which they
can not meet the company standards. In order to deal with this problem Travelodge needs to
adopt some practices within their company work culture.
 Manager needs to identify the communication threat first and measure the reason for such
breakdowns.
 Solve immediate problems of supervisors, or employees as soon as possible.
 Travelodge also need to take weekly session for discussion good or bad things happening
in the company.
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 Organise informal session for employees. So that, they can make friends and better
coordination among themselves (Nicholson, 2015).
So on the basis of above given solution based issue can help company to make effective
flow and focus on the company objectives.
2.2 Describing the styles and appropriate manner at various levels by presenting a letter and
memo to senior management and employees receptively.
Letter
To : Senior Management
From : Merry Parker
Date : 1/02/2019
Re : Workplace issues
I obligate to express some company related issues in the company such as Time management
and communication gap among employees. Due to which employees get frustrated and
confused while performing a work. Operation management suffered due to lacking of
inefficiency levels. That affect customer service and lead to bad customer satisfaction.
In order to solve those issue, management needs to take corrective action plan. For that,
company needs to adopt motivational strategies for employee development and provide training
and development, workplace conflict resolution techniques, organise weekly session, informal
meetings etc.
Sincerely,
Merry Parker.
Memo
To : Travelodge Staff
From : Merry Parker (Assistant Manager)
Subject : New strategies implementing to resolve workplace conflict.
Dear Staff members,
This is to inform you that company will going to make some changes to ensure productive
workplace environment without any workplace issues or conflicts. For that, company decides to
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adopt some practices that is weekly session on every Saturday to discuss queries, training and
development session and monthly reward system to best employee of the month.
It has been my pleasure to give this session and hopping for the best results.
Sincerely,
Merry Parker
2.3 Identify the effective time management strategies in relation to the work based experience.
Setting work objectives : Without making goals or objectives employees might have not
found what they need to do first. It cause lots of waste time and create micromanagement within
the organisation. So in order to minimize those challenges, employees needs to make own short
term or long term goals to perform a particular tasks. For example: Marketing manager needs to
focus on generating sales lead rather than to focus on other tasks.
Making and keeping appointment : Make prior planning to what need to be done
tomorrow. This process helps to manage work in more efficient manner (Northouse, 2018). This
method can helps to eliminate the possibilities of conflicts and efficiency manage the time every
day of Travelodge.
Working steadily rather than erratically : Working steadily rather than erratically this
is the development form of making effective way to work in an appropriate manner.
Limit Multi-tasking : This is the another way to perform a different task in an more
efficient manner. In order to stop multi-tasking, company needs to follow some plan such as plan
a day and make small objectives, returning calls and going detailed planning and analysis work
the desk (Seven ways to improve time management skills, 2016).
TASK 3
3.1 Explaining the role people play in a team and how they can work together to achieve shared
goals.
Effective team describes the productive outcomes that comes from individual efforts.
Each team has some set of skills and objective to perform a task into more efficient manner.
Team play a most vital role at the workplace where they work to accomplish the company
objectives (Romiszowski, 2016).
Belbin Team Roles
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Each individual perform a different task at Travelodge to organise efficient working
behaviour. Besides, task has performed by different styles to maximise each and everyone
potential strengths. As per the Belbin team roles, it explained 9 team roles as given below:
Implementer : Implementer team member is always task oriented who well disciplines
and performed task as per the objectives and goals. This types of team player are more creative
to adopt new ideas and implemented those into the business practices.
Resource Investigator : This kinds of persons are more cheerful and enthusiastic to find
sources from different manner, he/she is the extroverted person with having number of contacts.
This can help Travelodge to get all in or out information of competitors to get the new ideas. But
the limitation of this leader is he/she can become careless when the novelty wears off.
Plant : Plant is the another role play who plant new concepts in between the team to
build more productive outcomes (Taplin and et.al., 2015). Plant is not always practical and
sometimes use information which is not important and efficient as much required.
Monitor : This kind of team player monitoring the task performed by others which might
be thoughtful or critical. Monitoring is the process of observing things to get the better results.
This team player reduces the burden and make ensure about the right activities.
Shaper : Shaper is driven, goal oriented player who make things more appropriate.
He/she is more risk taker to get new opportunity and challenges task, shaper also ensure the work
deadline are made and goals are met according to set objectives or task.
Coordinator : This is the best role team player who manage all task or activity within
workplace that helps to check the inefficiency level of work. Coordinator trusts others and
delegates easily but sometimes has a tendency to leave too much work to others.
Completer Finisher : This team player is efficient to identify the wrong activity going
on into the business function. This leader needs to measure the working rechecking material and
also ensuring the quality or safety. Apart from that, it also meet the needs of the organisation
goals.
Team worker : Team worker is being the most sensitive member of the team which is
helpful, accommodating and focused on creating a more positive environment at Travelodge.
Specialist : specialist is the individual who gives best performance in his/her field. So in
order to that, he/she can become a advisor to that particular area (Winchester-Seeto and Rowe,
2017). This can help to motivate other people to influence department into more specific manner.
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In order to that, above model can help employees to work as a team. All this employee
role make positive impact on the overall team goals. That affect positively on the company
objectives.
3.2 Analysing team dynamics.
Team Dynamic is the forces which created in team and or in the individual. It is invisible
and unhealthy for teamwork. It gives negative impact on the overall development of team
performance. It affect individual behaviour and level of work quality. For example: sometimes
two friends in a team can give positive outcomes or negative as well. Travelodge can easily
identified team dynamic measures through some influencing team behaviour such as identified
team roles, office layout, tools and techniques, etc.
In order to deal with team dynamic, Assistant manager should need to adopt team
development ways to deal with it.
Specialist Roles : Assistant manager can appoint specialist person to the specific job
performance role. That person can easily guide to others in order to take the feedback and
making good impact on their overall performance (Migilinskas and et.al., 2017). Specialist role
helps to maintained the working environment and always give motivation to others in order to
meet out the best outcome results.
Skill and style approaches : This style or approach can also fruitful for the Travelodge
to keep maintained the effective working environment. Assistant manager can motivate to
employees to build workplace culture environment and build new systematic approach. For
example: To make team more productive or energetic, Travelodge conduct training session
where team members going to learn different new skills and knowledge to perform a effective
task performance.
Team development stages : Team development stages includes elements or stages in
order to meet out the best developing results. Forming a term which connects the best developing
and forming result oriented task given process.
Orientation (Forming Stage)
The First stage of team development is forming where individual comes at their initial
stage to understand the company culture environment. In this stage person avoids controversies,
politics and conflict and also focusing on developing good impression in front of others.
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Results of forming stage is to deliver understanding between people, purpose,
determining how the team is going to work together in an appropriate manner (Migilinskas and
et.al., 2017). Therefore, manager of Travelodge needs to identify the needs of new training and
development style that helps to keep the energetic environmental goals.
Power Struggle (Storming)
In second stage of team development is to explore the new emerging result outcomes for
making effective team. In this step chances of conflict has been increased because members get
closer and understand the work principles and have feeling of belongingness towards the group
as well as the group members. In this stage senior employees may be dominating to other new
employees that affect the employee behaviour. So in order to that, Travelodge Hotel needs to
give authority, responsibilities or reward system to productive employees. Besides, leadership
can help to manage the team work and try to understand the needs of new training is required in
employees or not. This stage of employee development can improve the quality of Travelodge
and helps company to attract new more clients.
Cooperation and Integration (Norming Stage)
This stage reflect the positive outcomes where employee get know how to manage work
or relationship with others. In this stage employees are more cooperative, productive and easier
to make good bond with other team members (Migilinskas and et.al., 2017). that helps
employees ton work as a team and give positive outcomes and enhance Travelodge profitability.s
Synergy (Performing Stage)
Once employees get to know about its roles and needs they get entered into the next step
in performing stage of synergy. In this development stage, employee is well experienced,
energetic, talented to perform the team task and enhance the Travelodge Hotel profitability.
Closure (Adjourning Stage)
This last stage of team development might be confusing where task is completed. Further
team members focusing on the other directions. In this stage, employees more focused on well
being instead of the team rather than handling the issues.
3.3 Alternative ways to accomplish the tasks and achieve team goals.
Effective team building skills or a manager risks limiting the productivity of their
employees of their employees perform their task into own manner.
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Establish leadership : To enhance the employees trust in between other members it is
necessary for the company to make effective working environmental goals . Leadership is the
best way to motivate employees into their work effectiveness (Akkermans and Van Oorschot,
2018). Company needs to adopt autocratic, democratic or other types of leadership styles to
make company environment more effective and efficient.
Manager needs to communicate with every individual to identify the individual needs in
order to meet out the individual goals and objectives.
Contribute and collaborate
It is the another way to contribute and collaborate effective working goals and outcomes.
This is the another way to establish good results and collaborate new outcomes. Apart
from that, In order to make effective and learning outcome goals to meet out the best growing
results outcomes. Travelodge Hotel employees needs to contribute their professional interest into
the business work to upgrade the better developing results.
TASK 4
4.1 Evaluating tools and methods for developing solutions to problems
In order to identify the problem or issue within the business company needs to identify
the main cause. In order to that, Travelodge needs to adopt effective working stage
 First process is to evaluate the problem and find the cause behind it.
 Next process after identifying the problem, company needs to opt various options to
minimize the problem (Forsyth, 2018).
 After collecting methods of solutions, Travelodge needs to evaluate or choosing the best
way to resolve the issue or problem.
Tools & Techniques to reduce employee turnover
 Hire correct employee in order to make the efficient team work ability.
 Provide training and development needs to improve employee work morale.
 Adopt positive working environment in order to motivate employees interest.
4.2 Explaining the appropriate strategy for resolving labour turnover.
Mentoring : this is the best way to reduce negative thoughts in employees and encourage
them towards the company goals. A good mentor always motivate to their subordinate and make
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them sustained in the company. Mentoring can help Employees issues of Travelodge that can
help Hotel to gain positive working environment.
Recognition & reward: this is the another way to motivate and retain potential
employees. Manager needs to give good salary, compensation and other benefits. That helps to
retain potential employees. Rewards and recognition helps Travelodge Employees to accomplish
the work in more efficient manner.
4.3 Evaluating the potential impact on the busies of implemented strategy.
Impact on the business of implemented strategy
 In order to loose employee, strategies give positive impact on Travelodge might have
facing the expensive cost (Forsyth, 2018).
 The reason behind, that company occurring replacement cost and hire new employees.
 It also results in the loss of experienced employee as well.
 Non financial motivators affect the business by losing one leader from the company that
affect the other people.
 Non-financial impact of employee turnover can also affect the overall team performance.
 So its affect the company profitability ratio and brand image in the company as well.
CONCLUSION
As per the above section it has been concluded that, in order to developed personal
growth or employability skill individual needs to get different skills and training process in order
to meet out the company standards. Study discussed about the, own effectiveness against defined
objectives. Study also concluded that, By applying above motivational strategy into the
Travelodge employee staff. This will help to motivate employee performance quality into their
effective outcomes.
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