UPS Courier Company: Recruitment, Leadership, and Teamwork Report

This report analyzes the recruitment, selection, and leadership practices of UPS. It begins by outlining the documentation required for recruiting new staff, including the approval process, job descriptions, and advertising strategies. It then examines the legal, regulatory, and ethical considerations that impact the recruitment process, such as discrimination laws and ethical standards. The report details the author's personal involvement in the selection process, including shortlisting applicants and conducting interviews. Furthermore, it explores the skills and attributes essential for effective leadership, differentiating between leadership and management styles and applying them to the UPS context. The report also delves into team-working benefits, conflict resolution within teams, and the evaluation of team effectiveness in achieving objectives. Finally, it covers factors involved in performance monitoring and assessment, including planning and delivering individual development needs assessments within UPS.

Table of Contents
INTRODUCTION...........................................................................................................................................2
TASK 1..........................................................................................................................................................2
1.1 Prepare documentation to select and recruit a new staff for UPS.....................................................2
( 1.1 must include a given process as follows: need of recruitment, job specification, job advertising,
collection of applicants, selection of cv’s of the applicants, conduct interview, short listing, check
qualifications & experience& knowledge, assessment/testing, reference collection, job offer,
complete employment documents, offer letter. Please follow every step of this process and explain a
paragraph for each of it relating everything to UPS.Please change 1.1. Thank you.................................2
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection process
for UPS Company.....................................................................................................................................3
1.3 Taking part in the process of selection..............................................................................................4
1.4 Own contribution to the selection process in the UPS Company.......................................................4
TASK 2..........................................................................................................................................................5
2.1 Explain the skills and attributes needed for leadership.....................................................................5
2.2 Difference between leadership and management and how does this help towards better
understanding with special reference to UPS..........................................................................................6
2.3 Different leadership styles for different situations with special reference to UPS.............................6
2.4 Ways to motivate staff to achieve objectives for the chosen scenario..............................................7
TASK 3..........................................................................................................................................................8
3.1 Benefits of team-working for UPS Company......................................................................................8
3.2 Working in a team and dealing with conflict as a leader or member.................................................8
3.3 Review the effectiveness of the team in achieving the goals.............................................................9
TASK 4........................................................................................................................................................10
4.1 Factors involved in planning the monitoring and assessment of work performance at UPS
Company................................................................................................................................................10
4.2 Plan and deliver the assessment of the development needs of individuals at UPS Company.........10
4.3 Success of the assessment process..................................................................................................11
CONCLUSION ............................................................................................................................................11
REFERENCES..............................................................................................................................................13

INTRODUCTION
Working with and leading concept in the present business environment provides useful and
effective methods to seniors for leaning subordinates and employees at the workplace. With an
aim to comprehend this concept in the practical context, the paper here is discussing the
approach and process to the fair recruitment and selection of new members and how to achieve
corporate objectives with their effective management and support.
TASK 1
1.1 Prepare documentation to select and recruit a new staff for UPS
As given in the case, 50 members plus some senior managers left the UPS courier firm
and in order to fill these vacant posts of the HR department will prepare the following document
to select and recruit new members:
Approval of recruitment
The process of recruitment is started with the approval of recruitment from organizational
authority. The particular department of the company who needs new personnel must send a draft
with description and a document of position which describe the needed education and skill for
the post. After approving the draft, the UPS’s authority transfers it to human resources
department for the further process (Adair, 2009).
Position description
Before giving the advertisement in the market, it is essential for the UPS to describe the
position for which it is going to recruit new member. Moreover, the organizational authority
approves the position description of the post. The description of position contains the
responsibility and duty of the position. The human resource managers of UPS’s describe the
position as administrator and driver (Bisk, 2017).
Advertising
For the recruitment process advertising is very important process, which is done by human
resource department of the organization. For required position, the organization gather potential
candidate from the advertisement. There are different media by which company can post their
job advertisement, and it is depends on the human resource department to use any suitable media
for their job posting (Friedman, 2017).
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Need of recruitment: This is the firs step that create the need of the recruitment. This is
very important process to develop the organization growth and objectives. This is very
important to develop the company performances.
Job specification: The second process of the new staff entry that determine the employees
tanning and development. The united parcel company provide the tanning and
development process of the new staff.
Job advertising: This process create the many techniques and method to attracting the new
customer in the business. The company provide the sales promotion, advertisement and
personal selling.
Collection of applicants: The next step collecting the number of the applicants and select the
best applicants in this organization.
Selection of cv’s of the applicants: This step collecting the employees cv's this is including
the person objectives their qualification, past experience and strength and weakness.
Conduct interview: The next process contacting the human interview related to the
company job profile. This step including the hiring and firing process of the employees.
Short listing: The nest step short list the many employees in the tanning and development
process. The UPS shorting the best qualification and experience person.
Check qualifications & experience& knowledge:This process checkout the human
qualification and experience related to the job profile.
Assessment/testing: This is the best stage that testing the new employees health and their
experience related to the job. This is the best documentation to select and recruit the new
staff.
Reference collection: The selection and recruitment process also collecting the many
references related to the people. This is quickly hire the new staff in this company.
Job offer: This stage provide the job offer and position of the new staff in this company and
organization.
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Complete employment documents: This process create the complete document related to the
human sectional and recruitment.
Offer letter: The last one is define the offer latter for the job. This is including the salary
and many inquires.
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and
selection process for UPS Company
Before starting the recruitment process, the HR manager of UPS has to be aware about
some rules and regulation. Awareness of rules and regulation aid the firm in risk minimization,
interview question, job posting, checking job offers, etc. There are many types of law which
have linked with recruitment process and their impacts are described below:
Impact of sex discriminatory act – United Parcel Service is bound to continue the sex
discriminatory act. If any person is qualified for their job whether it is male or female, the firm is
bound to recruit them without any discrimination based on gender (Germano, 2010).
Impact of race relation act – The individual who has legal work permission in UK is capable for
the job of UPS without any concern of their nationality or race.
Impact of equality (age) regulation – The HR manager of UPS has to provide equal benefits to
the young and old citizens in recruitment process, if it offer special rights to any of two group, it
will be illegal and break the equality (age) regulation act.
Impact of law in Advertising stage – In order to give advertisement of job the HR department of
company makes sure that the particular target to all without discriminating any group of people
against their sex, age, race, ethnicity etc. and should ensure that advertisement does not break the
law (Greenwich, 2000).
Impact of law in Interview stage – Interview process of UPS must obey the law and the
interview board has no right to ask any question that affect their religious, treat every candidate
equally.
Impact of right to employment – The interview board should check that the individual has legal
right to work in UK and verify their criminal record.
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Impact of statement of employment – UPS has to provide statement of employment to the new
employee in which all terms are mention about their salary, working hours, etc (Johannsen,
2014).
Trading standards:This standards determine the many impact of the company selection and
recruitment process this is also create the many difficulty situation. This is more effective in the
work environment and create the many rules and regulation.
Ethical impact: This impact reducing the employees performances and united parcel company
recruitment and selection process. this impact also more effecting to develop the organization
goals and objectives and create the poor environment related to the company services. The
government take the many rules and regulation related to the work environment.
1.3 Taking part in the process of selection
After positing the agenda of personal specification and job description, I took an active
part in the recruitment process. My main role as a HR assistant and how I engaged in the whole
process is given below:
Panel of selection and recruitment – First of all, I will select some executives to take candidates
interview.
Applicants short listing – It was a critical job for me, as all applicants were best qualified for the
post. Thus, to select the best one, I design a MCQ questionnaire together with a written
examination paper to short list the individuals in an unbiased manner (Lewis and Gates, 2005).
Interviews – I formed a structure to ask some basic questions related to work by the interviewer,
in order to keep them on the track and provide adequate time to all candidates. For this work, I
was really appreciated by the senior members, as it saved their energy and valuable time.
Appointment – I was responsible to prepare and offer an appointment letter to the selected
applicants by including all necessary information in, i.e. work method, system, payment terms
and date of joining (Marquardt and Horvath, 2014).
1.4 Own contribution to the selection process in the UPS Company
Other than the selection process, I was involved in various tasks to ensure that ethical
practices are integrated and legal obligations are met in the overall procedure of recruitment. For
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instance, I organized senior executives meetings to discuss upon the recruitment and selection
aspects. I was also responsible to keep the overall procedure fair and legal by maintaining an
adequate level of transparency, accountability, equality and objectivity (Mattson, 2016).
Throughout the interview of new staff members, I remain busy with the activities of application
screening and analyzing individuals potential to shortlist them for the interview. Moreover, my
duty includes the written test of applicants, calculating their marks and reporting the outcomes in
proper manner to senior executives. The complete procedure was key transparent and the
applicants, who were not selected was provided with valid reason. Therefore, it can be said that I
played an effective role in the UPS recruitment process by making it reasoning and logical for all
(Perrin, 2010).
TASK 2
2.1 Explain the skills and attributes needed for leadership
The following managerial skills are required by the leader of UPS:
Technical skill: Worker expect from their leader to be expertise in the particular activity that
comprise methods, procedures, processes or techniques to sort out technical problems.
Human skill: The leader of firm has ability to work with, motivate, understand and communicate
with folks and groups as well as should be capable to communicate with people, to work with
discipline and resolve conflicts (Prive, 2012).
Conceptual skill: The leader should comprehend abstract or general ideas and apply them to
particular situations.
Diagnostic skill: As regard of this skill it is very important part for a leader job to find out the
nature of a problem with people, thing or event and ideas.
Political skill: It is an ability by which the leader attains the power that is needed to achieve the
objectives (Schunk and Zimmerman, 2012).
Besides above, there are following some personal qualities that needed for good leadership:
 Emotional balance: The leader works in various situations which involves leadership
meeting targets, conflicts, authority, etc. and to face all these situations confidently and
successfully, the leader has to maintain self-control and emotional balance (Vernon, 2015).
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 Being proactive: The leader has some aim to attain it. But there are some situation which are
risen suddenly, in that situation the leader of UPS should capable with having missionary
ability, being committed, taking accountability instead of passing the blame to others.
 Creativity: Leader should be creative, in any situation to come up with adequate and effective
response (Ulrich, 2013).
2.2 Difference between leadership and management and how does this help towards better
understanding with special reference to UPS
Basis Leadership Management
Definition This is define the ability of an the
individual to influences the
motivation theory.
This is define the many process
to developing the human
personality and their mind set
related to the selection and
recruitment process.
Orientation Leadership is a people orientated
function.
Management is a task oriented
function.
Focus Leadership focus on the leading
with the people.
Management function manage
the many work and task.
Strategies Leadership apply the proactive
strategies.
Management apply the reactive
strategies.
Perspective This is required good range of the
proactive strategies. it is a long
term perspective.
Management has the short range
perspectives.
Formulation Leadership formulated the
principles and many guidelines.
Management formulated the
policies and procedures.
United parcel services is the one of the largest parcel service in the united kingdom.
They are currently having the leadership and management problems. This company
provide the supply chain management process and define the relationship between the
supplier and and of the distributor. The manager and leader of the company not manage
the company problems and not achieving the highest performances of the company. The
UPS losses for the failure to delivers in the time their facility and services are very poor
that the company apply the many strategy in this organization.
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Managers are people who perform the task of managing the business and is generally
thought that they attain the desired objectives by undertaking the main functions of budgeting,
planning, staffing, organizing, controlling and problem solving. On the other side, leaders
develop a direction, motivate, inspire and align individuals (West, 2012). In other words, it can
be said that the leaders have passion, creativity and soul, while a manger has rational, persistence
and mind. A leader is innovative, courageous, inspiring, flexible and independent, whereas the
managers are analytical, consulting, stabilizing, authoritative and deliberate. UPS should have an
adequate mix of managers and leaders to succeed and in fact the courier firm actually needs
many first-class managers and few leaders to run the business properly and deliver the services
on time (Zaleznik, 2004).
2.3 Different leadership styles for different situations with special reference to UPS
The below listed styles are some basic leadership styles used in the different situations in
a company:
Bureaucratic – It comprise the management by book in which every things are undertaken as per
the decided procedure and policies. By following this pattern, the leaders impose rules on their
followers. This style is effective when staffs perform regular activities and they require to
understand some standards or process (Asquith and Scott, 2007).
Autocratic – It is the classical pattern by which managers keeps the power and authority of
decision making with them. They do not make consultation with staffs and take their inputs in
the decision making. Also, the employees are required to obey all orders given to them and don’t
get more explanations. This particular style is useful when there are new and untrained
employees who do not respond properly to other leadership style. Furthermore, it is effectual
when urgent decisions are needed to be taken at the place of work (Bamber and et.al. 2003).
Democratic – The democratic leaders comprehends that there is no business without its
manpower. They look the position of others in terms of responsibilities rather than the status and
consult them adequately in the period of decision making. While they values, solicits and
considered the opinion of others but they see the final responsibility of making decisions as their
own. Thus, they invite the staff member’s participation, not just in making decisions but in
shaping the corporate vision as well. This allows all to express opinions about how things must
be undertaken and where the company should finally go (Basadur, 2004).
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Laissez-faire – The managers by using the particular style gives no or less direction to staff
members. Here, all authority and power is given to employees and they are free to resolve issues
and make decisions as per their convenience. This style is only adequate in case of highly
talented staffs, who are pride to have their jobs (Behfar and et.al., 2008).
2.4 Ways to motivate staff to achieve objectives for the chosen scenario
Maslow's need theory: This theory define the human basic needs and wants related to the
company services and their motivation process. This theory define the five stages related to the human
needs and wands are as follow:
Biological and physiological needs: This stages define the basic human need related to the air food,
shelter etc. this stage provide the self motivation related to the company environment and their
services.
Safety needs: The UPS company not provide the safety needs their employees so the company not
growing the company goals and objectives. This stages including the protection, security and stability
related to the freedom.
Love and belonging needs: This is the third stages of the human needs and wants related to this UPS
company in this organization. This stage including the friendship nature and trust related to the
company leader and manager.
Esteem needs: This need including the self respect, achievement and independence this is very
important to take the nest decision and achieving the organizational goals and objectives.
Self-actualization needs: This is the last stage that define the personal potential and self-fulfillment
need.
McClellenad motivational theory: This theory archiving the two stages related to
the human needs and wants and define the company position related to their services. The
step are as follows:
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Identified drivers: This united parcel services company not provide the motivation for their
employees. This is properly identify the personality and post action of the human and
change the strong needs of the person in this organization.
Structure your approach: This stage define the company structure and many approaches
related to the leadership style. This theory achieving the many smart projects.
In the present scenario of UPS, when all staff members and seniors of the company are leaving
their jobs, the following motivational practices would be beneficial to retain the productive
employees for the long period:
Provide competitive package – The firm can provide life insurance, health insurance and saving
plans to retain staffs. But the other perks including flextime work should be given to show them
that the company concern about their outside lives as well (Daily and Huang, 2001).
Offer small perks – Free bagels on weekends, delivery and pickup are some facilities that would
allow staffs to manage their lives better and due to which they will retain more in the firm.
Foster open communication – The regular meetings should be hold in between management and
employees where everyone can ask questions and offer ideas (Dewhurst, Guthridge and Mohr,
2009).
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Involved managers – The firm should also require its managers to spend some time in guiding
and coaching employees, supporting good performers to move to new designations and lessen
the poor performance (Eagly, Johannesen-Schmidt and Van Engen, 2003).
TASK 3
3.1 Benefits of team-working for UPS Company
Forming: This stages define the members and staff attitude and their personality
related to the company. This stage clearly define the leader role and their responsibility
related to the selection and recruitment process in this organization. This stage provide the
team work and achieve the organization goals and objectives.
Storming:The next stage determine the conflict between the team member and natural
working style of the people. This stage reducing the many conflict and achieving the team
member goals and objectives.
Norming: This stage create the attraction of the human related to the company
performance and group activity. This stage reducing the conflict between the manager and
company leader.
Performing: This is the last stage that define the employees performances and company
growth. This is best stage to developing the organization goals and objectives.
Teamwork comprised that in an organization different folks and groups work together to
maximize their efficiency and attain a common goal. With the risen experience of team member
due to working together, the firm will get following benefits:
Improved morale: Teamwork permits the team members to take accountability for making
decision and also allows them to control more of the work process. So this can improved the
morale of employee as they can gain more authority and ownership over the project on which
they are working (Govindarajan and Gupta, 2001).
Greater flexibility: An organization can get more business flexibility with the help of teamwork.
By working together into one team can increase flexibility in the employee’s nature to sort out all
problems.
Increased innovation: UPS use teamwork to create environment of work which excels their
creativity. In this the employees are free to give their innovative and new ideas (Jayne and
Dipboye, 2004).
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3.2 Working in a team and dealing with conflict as a leader or member
In a team, the activities are delegated to individuals based on their skills and capacity.
When tasks are properly allocated, then the productive outcomes can be generated. Furthermore,
it would support the courier firm to deliver best and timely services to customers. The leader
must position all the members in their interested areas where their inner strengths can be
effectively utilized for the business success. The failure or success of a team is greatly depends
on the leaders ability to resolve conflicts that arise at the work (Kochan and et.al. 2003). As a HR
manager, I face various human related issues and required to tackle them adequately by leading
the team in the correct direction. In this relation, I will perform the following activities:
 Create contract with teams by defining the team work rules;
 Hold the debriefing of team member’s intervention and discuss how their conflicts can be
lessened;
 Celebrate the achievements of team members (Lockamy and McCormack, 2004).
Besides above, I employ following practices to minimize the workplace conflicts and these are:
 Concentrate on what can be performed adequately rather than focusing on what cannot be
likely done;
 Encourage distinct member’s views and make honest dialogue with them;
 Express feelings in a manner that not hurt anyone;
 Solve issues while developing healthy relations with teams;
 Respect the views of others (Lurey and Raisinghani, 2001).
The communication factor is the most important factor that create the conflict between the leader
and parcel member. The poor communication create the failure to the listen and locale or
distance to the office.
 The failure listing is create the conflict between the company leader and their manager in
this organization.
 Distance to the office also create the conflict because this is define the long distance and
poor time management.
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