Wellington Hospital IT Strategy: Objectives, Analysis, and Impact

This report analyzes the IT strategy of Wellington Hospital, focusing on the implementation of new IT systems to improve patient care and operational efficiency. It identifies the objectives of the strategy, including updating equipment, competing with other healthcare organizations, and reducing expenses. The report analyzes the success aspects of the strategy, emphasizing the importance of planning and partnerships. It evaluates achievable aims and assesses the impact of the objectives on people, highlighting the significance of feedback and communication with patients. The report also explores potential conflicts arising from the IT changes and discusses conflict resolution methods. It covers communication measures with stakeholders, resource requirements, risk evaluation, and alternative measures to ensure the strategy's success, concluding with a summary of the findings and recommendations for the hospital's IT strategy implementation. The report emphasizes the importance of strategic planning and its impact on the healthcare sector.

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Table of Contents
INTRODUCTION............................................................................................................................3
Identifiable objectives of the strategy..........................................................................................3
Analysing the success aspects of the strategy..............................................................................4
Evaluating achievable aims..........................................................................................................5
Impact of identified objectives of people.....................................................................................5
Possible conflict evaluation.........................................................................................................6
Conflict resolution methods adopted...........................................................................................7
Communication measures with stakeholders involved................................................................8
Resources required for the successful strategic implementation.................................................8
Risk evaluation.............................................................................................................................9
Alternative measures undertaken to ascertain success of the selected plan...............................10
CONCLUSION..............................................................................................................................10
REFRENCES.................................................................................................................................11

INTRODUCTION
Health and social care is a sector which is related to the humans and their health. This is
very serious topic which is directly impacts on human health. So it is essential to manage this
organisation in a perfect manner, to make fast and impressive service for patients. Effective
planning is a basic need for these type of organisations (Nembhard. and Edmondson.,2006.).
Strategic planning is well planned structured steps of planning which would be implement in the
organisation. These strategies are helped into attain the targeted goals and to provide better
health care to clients and patients.
Strategic planning is a way for using the resources in a better style and for the best result.
These can have some issues and some changes, it depends on the time and conditions. The
present report is based on the Wellington Hospital and the strategies the organization will be
adopting is the use of IT in improving quality care in Wellington Hospital.
Identifiable objectives of the strategy
Modifications and changes are a basic need to make improvements in the services and in
the current situation Wellington have to make changes in the IT systems. Top managements
wants some changes to compete with the other hospitals and make their services more effective.
The present systems are getting old and these are not updated with the new technology so this is
essential to improve them. Modification in the IT is not an easy task for the management in the
running conditions, they have work fast and they have to use that time when patient does not get
affect. Managers wants to improve in the IT, they want to update their technology and to make
better grip and connectivity in between the several departments. In the current scenario, it is
important to give a class facilities and services to clients to built up their belief on the
organisation. This is a systemic process of change in the IT, this is having a big network so it is
not easy to make changes in it. This improvements may possible with a strategy which is not
affect on the services in the changing process(Cohen., and et. al.,2006.). Some of identifiable
objectives are here:
 Wellington wants to update there old equipments and tools of communication, they have
to change them by the updated communicational tools.

 Wellington wants to compete with the other health care organisation, so they have to
modify in their IT.
 Management wants to give their services in the fast manner, clients wants a quick
response from the hospital.
 To provide a better class services and a better treatment for their patients, this is related
and impacting on their goodwill and working style and it is make improvement in the
same.
 Wellington wants to reduce their expenses and this is a cause which creating a hike in
expenses so this can possible with the modification in the IT related equipments.
Analysing the success aspects of the strategy
Planning and partnership in between private and government sector is helpful for the
clients and to make advanced services for the patients in the health and social care. In this sector
it is better to make changes and increase in the criteria of services and the profits for the patients.
This is all about the planning for the changes in the health sector to make advanced treatments
for the patients.
Wellington can make the planning according to the need of the internal organisation.
Wellington wants to change and modify their Information Technology which is related to the
connections of the department(Derose., Escarce. and Lurie.,2007.). Wellington have the clearly
identified aims to make faster process in the organisation. Head of the hospitals wants a faster
service related;
 It starts with reception area where a patient interact first with the reception area in the
hospital and ends on the treatment.
 A patient wants a clear, fast and accurate information from the reception area.
 Fees, instructions and the profile of the available doctor will provide on the reception
table.
 So the new software and website will help to provide the information in the perfact
manner.
So there are some clearly defined aims of the hospitals which have the intention related to the
benefits of the clients. A strategy does not succeed without clear identified aims, and without
these this is not possible to implement a perfect strategy and analyse it. Because the aims are the
base to evaluate the planning and it is a base to make a comparison in between old and new.

Evaluating achievable aims
These are simple, it have some behind intentions in the changes. The aims are simply
clarify that what changes will made in the organisation. Wellington have to make changes for the
health services so it is an essential thing for them. Its all depends on the intention of the heads
what they want to do.
This not easy to make changes in the running process of the hospital because Wellington
dopes not wants that the changing process affects on the patients. They have to take these
changes in the steps after steps(Simkhada., and et. al.,2008.). It is beneficial for the both. The
whole process of change is not easy to implement in the hospital, but it may possible with the
strategic planning. A brief analysis of the hospital is helps into define that where is the need of
changes in the IT. Hospital is totally based on the technology from starting to end, so update and
changes is a basic need to make it better. The next step is to define and make planning about the
changes would be implemented for example; a internet connection wire is get old and not
working so the management have to change it. But this essential to update in technology replace
the old wire with the new optical fiber cable. The next step is to change within a suitable time
when the service does not affects with changing process. The last step step is to evaluation of the
changes on the basis of the internet speed in a working conditions.
So this is the whole process of change and the aims of the change in the hospital. Changes
are not easy to make but it is not impossible. These aims achievable for the organisation and it is
helpful for patients.
Impact of identified objectives of people
It is necessary to have opinion with those people who are affected with the aims of a
planning. In the context of the Wellington Hospitals, the authority make changes in their
organisation for the better relaxed conditions of a patient. So it is essential to get the advise and
opinions and feedbacks that what are their problems related top the Wellington and how can they
solve it(Piko.,2006.). Feedbacks are really helpful to get the actual situations facing from the
clients. Sometimes it is not possible to consider about the problems for an authority, in this
conditions feedbacks helps them.
For a health and social care organisation, it is very important to make changes according
to the patients. Feedback and communication with the clients have significant role in the
changing process:

 This can helps into know that what the client wants from the hospital.
 These conversation in between the authority and clients make a clear situation that what
they wants from the hospital.
 This is also clarify that what are the problems they are facing in their organisation.
 Clients can help them in to the solutions and they can guide authority.
 By this feedback conversation, authority may know about the expectations of the patients
from Wellington.
 Patients can give the better advise because the organisation is working for them and a
healthy people does not know about the needs of the patients.
This feedback collection based on the a selected number of people and which have a stable
mental condition(Darkins., and et. al.,2008.). The result of the feedback is a base for the changes
in the organisation. The whole feedbacks will analyse by the authority and they decide that what
changes will be implement in the actual conditions.
Possible conflict evaluation
Conflict is an ever present process in human relations. Conflict is can make their
appearance everywhere. Conflict arises when individuals or groups try to seek their end goals
through directly challenging the antagonist by violence or threat of violence. This is also become
into changes of the IT department in the Wellington(Barry. and Edgman-Levitan.,2012.).
Conflict is universal. It occurs in all places. There has never been a society in which some
individuals or groups did not come into conflict. Decreased supply of the method for subsistence
is the reason for any conflict. The principles of struggle for existence and survival of the fittest
are the main causes of conflict.
Changes are not easily adaptable for everyone, sometimes these changes can affect badly
on them which have a direct interaction with them. Changes in the IT department would affects
badly in the Wellington because clients have a habit to use their website and their passions level
may decrease due to bad health. So some times may a cause of conflict between the clients and
the hospital authority.
It is very easy to get the actual source of conflict, it can be possible with the conversation
and discussions with the affected people(Lemieux-Charles. and McGuire.,2006.). It is essential
to make a connection with them and make better solutions to resolve these conflicts. Some
specific points are here which can help in the identification of the source of conflict;

 Revenue: In the case of Wellington the authority wants to update their IT so it can be
affect on the cost of the treatments and it may be source of conflict.
 Acceptance of the changes: Sometimes a patient get disgusted with the changes or
modifications in the IT and it is not easy to adopt them easily for a patient.
These may be some reasons and these are easily identifiable from the behaviour of the patients.
Conflict resolution methods adopted
Conflicts can occur between any physicians, between physicians and staff, or between the staff or
the health care team and the patient or patient's family. Conflicts can be of different ranges. Some
may be normal disagreements while others being major controversies may lead to litigation or
violence. Conflicts affects very badly on productivity, morale, and patient care. This may lead to
increase in employee turnover and limit contributions of staff and hinder efficiency.
Managing conflict in the workplace is a time-consuming but necessary task for the physician
leader. In the context of Wellington, they are concerned about these critical situations: Understand the situation: This is essential to understand the situation, it takes time and it
is not easy to get the main reason of conflict but it is a starting part of the solutions. It is
also important to settle the conflict insure authority have investigated both sides of the
issue. Acknowledge the problem: This is important to acknowledge the main problem to solve
it, this is a factor which can impacts on both side and get an initial relief to both side. Analyse the whole situations: This is task which can performed by an experienced person
of the authority and they will also impact on the both affected parties and they can give
them suggestions to avoid these situations.
 Make Changes: This is the last step it would be performed by the top level authority and
they have to discuss about the conflict and about the solutions to avoid these conditions in
future.
Communication measures with stakeholders involved
This is very essential to make better communication strategy in between the doctors,
nurse and other staff in the Wellington Hospital. This is very necessary to make connection with
them each and every time(Aveyard.,2014.). A responsible administration always have connected

with their doctors and their teams. To make an effective communication strategy there are some
steps to follow: Analysis of the situations: By the SWOT analysis the organisation can analyse the
conditions and they can set their priories and the needs and changes which can be
implement in the organisation. Strength, weakness, opportunities and threats of the
organisation will help in the making for the new strategies. By this administration can get
the actual conditions of the communication tools and techniques and how they can
improve it. Objectives: This is having a simple and basic objective to make better communication in
between with doctors, nurse and patient. Sometimes a patient wants their attendant or
sometimes they have to call them in emergency so an effective communication tools like
phones and panic button in the patient ward will make an emergency calls for the nurse
and to doctors(Munn-Giddings. and Winter.,2013.).
 Effective planning: Effective planning would be implement in the Wellington Hospital.
The authority will help for the patients in their bad conditions and authority wants to give
a specific way to call their doctor and their ward nurse.
Resources required for the successful strategic implementation
When a company implements a strategy, it is very important to use certain resources by
the company in order to ensure that those resources shall bring success to strategy. It has been
observed that a company shall have only few resources and it should use them in such a manner
that it shall be effective as well as raise the standard of the company by its application. There are
several resources which shall help the company in gaining the success in strategy and those are:-
Financial resources- for any company it is very important to raise some of its financial resources
like capital etc(Reeves. and et. al.,2011.). without any financial support none of the strategy shall
work out in the company. For an example if Wellington want to improve its strategy of working
in It sector then it has to raise some of its financial resources in order to ensure that those
resources have an effect on success of strategy.
Human Resources- it is very important that when a success has been planned regarding the
strategy success then the company shall raise some of its human resource too. Human resource
shall include all the skill and knowledge which shall be used by the company for the
improvement of certain act or activity for an example IT sector shall raise some of its skill and

knowledge in the application of strategy so that there shall be a better enhancement in the
company and IT sector if Wellington(Adams. and et. al.,2006.). Human resource plays very
important role in upgrading any kind of strategy which a company is planning to achieve.
Hence these are the most required resources which shall be adapted by a company in order to
ensure the success of a strategy in any of the sector. These resources shall be entitled as
additional resources to effect the strategy.
Risk evaluation
In the basic language a risk can be explained as any situation which has been faced by a
business organisation, that shall include an exposure to danger. When an organisation has been
involved in the activity of a business, there are certain situation in which a risk shall be attained.
That is a business organisation shall now or then face certain situation in which there shall be
exposure to danger which will result into some kind of damages in the company. Taking in
respect of IT sector of Wellington the major risk which this sector face is the loss of data. A
registered data is very important for a company as it shall contain all the record of the activity
which a company has been doing as far but loss in such data can amount real big price to the
company(Richardson. and Asthana.,2006.). A loss in data can also result into rise of any kind of
legal obligation from its customer. Another situation of risk which can be faced by the IT sector
is use of traditional technology which could easily hampered. It has been seen by the time that
there are many new technologies introduced which can reduce the work labour of the employee
but use of traditional technology shall result into hamper of data and efficiency. It is essential for
a company to estimate and annalyse all the risk factors . This process has been done in order to
reduce all the damages which could occur due to risk as such damages could incurred losses.
After assessing all the risk it is important to manage so that further risk shall not be able to
incurred. Such management in the risk shall be done by applying certain strategies. In the same
manner, when IT sector face any risk it is important to asses that risk and manage to avoid any
kind of damages(Kamel Boulos. and Wheeler.,2007.).
Alternative measures undertaken to ascertain success of the selected plan
When any activity has been carried out in a company it is bit obvious that a company
shall have the probability to face risk. Such risk has been faced by the company when any
business activity has been carried out. But sometimes an organisation shall face a situation in
which there is failure of risk which will led to damages for the company. It is very important for

a company to assess all the risk which will cause damages in the company and it is important to
manage that risk(Kodner.,2006.). But sometime this management could lead to failure in that
case certain alternative shall be used by the company in order to avoid risk and damages which
could cost losses. In order to reduce the risk, the company must introduce some of the policies
which must be applied to avoid risk that is assessing the risk. When company shall be knowing
that what risk could be generated from which situation, it became easy for the company to take
necessary steps against the risk. For an example if any risk has been faced by IT sector of the
Wellington then he must first of all assist the risk and should all the precautionary steps in order
to diminish the probability of that risk(Addis. and et. al.,2009.). Here the work Risk of failure
means any activity which has been conducted by the company does not achieve its goal and to
rectify that loss certain strategies has been used by the company. It happen most of the time that
generally a risk has been raised from failure of a particular task. So it is important for a company
to apply certain policies which shall enable the company to fulfil all of its goal and reduce the
risk factor of a company. Hence it can been seen clearly that to avoid risk, a company can
implement strategies
CONCLUSION
This is a simple thing that Wellington have to make an effective planning and strategy to
make improvement in the organisation. This is an communicational improvements that will
effect on the patients services and it will also helpful for the goodwill of Wellington.

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