BTEC HND Business - Working and Leading People - Semester 5 Report

This report provides a detailed analysis of working with and leading people, focusing on recruitment, leadership styles, and teamwork. It begins by examining the importance of recruitment and selection processes, including the creation of documentation and the impact of legal, regulatory, and ethical considerations. The report then delves into leadership, exploring the skills and attributes needed for effective leadership, differentiating between the roles of leaders and managers, and comparing various leadership styles and their applications. Furthermore, it investigates the benefits of teamwork within an organization, the role of a team leader, and methods for assessing employee performance and team success. The report concludes with an evaluation of the assessment processes and their successes, providing valuable insights into human resource management and leadership within an organization.

WORKING WITH AND LEADING PEOPLE

INTRODUCTION.......................................................................................................................................3
TASK 1..........................................................................................................................................................4
1.1 Documentation for selection of staff and recruitment of new staff..................................................4
1.2 Impact of factors like legal, regulatory and ethics in recruitment and selection process....................4
1.3 taking part and contributing in recruitment process...........................................................................5
1.4 own contribution in the process of recruitment..................................................................................6
TASK 2.......................................................................................................................................................6
2.1 skills and attributes needed for leading..............................................................................................6
2.2 difference between role of leader and manager..................................................................................7
2.3 comparisons of different leadership styles followed in different circumstances................................8
2.4 comparisons of different leadership styles followed in different circumstances................................8
TASK 3.......................................................................................................................................................9
3.1 Benefit of team work ion an organization..........................................................................................9
3.2 working as a team leader and make they employees goal oriented..................................................10
3.3 Efficiency of a team in achieving goals...........................................................................................10
TASK 4.....................................................................................................................................................11
4.1 Planning and delivering of assessment............................................................................................11
4.2 methods for evaluating success........................................................................................................12
4.3 successes of assessment processes...................................................................................................12
CONCLUSION.........................................................................................................................................13
REFRENCES............................................................................................................................................14

INTRODUCTION
Recruitment and selection plays a very important and eventful role in determining
success of an organization as it depends upon the performances of employee as well as
affectivity of recruitment process. Recruitment and selection process plays a vital role in
recruitment of effective and skillful staffs. Any successful organization will believes in team
working for getting better advantage in business environment for doing so Human Resource
manager must focus on making some motivational strategy which will enhance thinking and
capability for long term profitability of the organization(Mayfield, 2012 ). United Parcel Services
is facing an uphill task in current scenario as CEO of the organization has been sacked which
result in resignation of some more employee from the organization. For generating core
competence in competitive environment a manager must take corrective measure in recruitment

and management prospects. As a newly appointed Human Recruitment Manager he must observe
different factors like regulatory, legal and ethical value and consider them in recruitment process.
TASK 1
1.1 Documentation for selection of staff and recruitment of new staff
Operation in any organization depends upon working with leaders in selection
programmers. The human resource management should form different plantings and examine
different areas of management which they can consider in their recruitment strategies in the
United Parcel Services Company. It has been observed that there is a quick requirement of top
level management in their business as most of the seats are vacant. By learning about this issue
manager must analyses different prospects and factors like jib design, job description, job
specification and jib analysis. Manager must ensure that he include people from different
countries as they have their business in several countries which will give them some more
opportunities in competitive business market.
Job analysis – for analysis of a jib a manager must ensure that he has adequate past data,
allocated funds and expenses for recruitment process.
Job description – A manager must ensure that they have all the inventories required for fast
parcel delivery. They must make sure that there is particular space for training and development
so that trainee can learn from it. This must also define salary structure as well as working hours
for employees(Bauer, 2014 )..
Job design – A manager must be design the job profile and designation which will form a basic
structure, hence will allow a manager to run the organization in effectual way.
1.2 Impact of factors like legal, regulatory and ethics in recruitment and selection
process.
Business in any parcel company is influences by ability and skills of their employees.
Effectual employee will manage their prescribed work in their own ways. Hence securing

employees interest, attitude, and behavior towards the work is the most important component
which must be taken as a responsibility of an organization. The attitude and behavior of the
employee entire based on recruitment process and working culture of the organization.
Legal – while recruiting new employee for the organization they must make sure they recruit
certain candidates by following certain guidelines which was formed to protect rights of people
in business environment some of the rights are Medical leave act, Employee right act , Aged
discrimination in their act, Sex discrimination act, Race relation act 1976, Fair Credit Reporting
Act(Winn, 2013).
Regulatory – they are the guidelines provided by government to the organization so that no one
in business organization cannot be exploited. There are certain regulatory bodies of government
as well as some authorized Ngo in all over UK who work in hand to hand to support the
employment through labor laws, discrimination laws as well as health and safety Ethical- These
are the values which are provided in business environment which must be followed by senior
managers while recruiting employees (Manheim J B, 2012.
1.3 taking part and contributing in recruitment process
As a HR manager one must make sure that they adopt a suitable process for recruiting new
employee. As a manager it must make sure that right candiate id recruit for right job
There are certain factors which must be kept in mind while recruiting a new employee. Some of
them are mentioned below
Application form – for arranging suitable process for recruitment a manager must ensure that he
has published prior notices on different platforms like digital media and printing media. After
this candidates ate called up for screening process and for further evaluation.
Curriculum vitie(cv)- as the manager I must make sure I have examined the CV which holds
detailed analysis of their personal background, extra co-curricular activities and education
qualification.
References - after the screening process is completed manager must check reference of the
person on the application. Most of the application is referred by certain employees in their
organization. Hence it will reduce the time of selection process.

Simulation- after the verification of references managers simulates employee through different
recruitment process like written test, group discussions which will help the managers to
understand and understand the employees on different factors like managing ability, patience,
communication skill, behavior attitude and thinking process(Bauer, 2014 ).
Interview – as a recruiter interview must be conducted seriously, which helps in evaluating the
person as he is suitable candidate for the organization or not.
1.4 own contribution in the process of recruitment
I have contributed in the recruitment process in United Parcel Service. I have first
published notices in digital platform about the vacancies in different social Medias and in local
newspapers for the role of salesman. There 30 candidates have turned up out of them 25 are
suitable for the job role. Then for testing their skills and knowledge I have conducted a group
discussion round where I have tested their wit and ability and check whether it is suitable for job.
Out of those 10 are selected for interview where I have analyses all the prospects and details
about them, there I have mainly focused on their communication skills which is required in their
jib profile and finally selected 4 candidates who are suitable for job profile.
I also have evaluated that for contributing better in their process I must have certain properties
like adaptability, flexibility ,exploration and understanding so that I can easily different prospect
of recruitment process.
TASK 2
2.1 skills and attributes needed for leading
Fort being a good leader I must poses certain leadership skills and traits which will help in being
a good human resource manager different leadership qualities a leader must have are given
below:

Passion- for being a good leader one must be passionate about their jib role, as a team leader one
must make sure that he shares his attributes and enthusiasm with members of his team. This will
help a leader to motivate their employee and make a positive environment in the working culture
of the organization(Winn, 2013)..
Communication – for better transfer of instruction a leader must possess good communication
skills so that there is better understanding between the employee and the leader. This will also
help a leader to pass exact information which will minimize disputes in the organization.
Tam managing ability – a leader must manage his team effectively. For managing a team a
leader must understand the attitude and behavior of each of their employee so that he can plan to
extract maximum efficiency from their employee by satisfying them in their job role
Decisiveness- a leader must be able to take decisions which must benefit the organization as well
as employees.
2.2 difference between role of leader and manager
A leader and a manager must work differently in an organization
Leadership Management
 Leaders try to infuse innovative ideas in
their work.
 They seek opportunities and
responsibilities for their job roles.
 They have visions which may turn out
to be risky for organization
 they are enthusiastic hence transfer this
enthusiasm in their job role
 They set goals for profit in short term.
 Managers have to follow the guidelines
of the organization
 They holds responsibility for while
management system
 They stick to their job role hence risk
is less in their approach
 Management try to have better
coordination with the top level
management and team leaders
 They have the authority hence final
decisions lies with them

These are some of the common difference between a manager and leader which have been found
in business environment.
2.3 comparisons of different leadership styles followed in different circumstances
Some of the leadership styles are as follows:
Democratic leadership – this type of leadership take a long time and surveys for taking a
decision, it includes discussion and ideas of all the employees so that it can provide motivation
and value to employees and make better coordination between employees(Welch, 2014 ).
Transforming leadership- this type of leadership styles says that there is certain punishment for
team members for wrong doing and or non-fulfillment of task on prescribed time as well as it
gives reward for employee for their good work
Autocratic leadership – in this type of leadership only the senior member have the right and
authority to take the decisions and rest will follow their instructions
Bureaucratic leadership – this style of leadership shays that the power is distributed among both
top level managers and rest have to follow the guidelines which have been enacted by them.
Here obey the division of power is among the top level management people on organizational
structure(Bauer, 2014 ).
2.4 comparisons of different leadership styles followed in different circumstances
For motivating employee different theories have been made though of the effective ones are
Adler’s Action Centered Leadership model:
This model was required majorly 3 different requirements like setting of objectives, planning of
tasks and setting performance standard of employees. The skills and requirements are examined
and delivered through training and development sessions(Welch, 2014 ).
McGregor’s Theory of X and Theory Y:
This has categorized employees on different group the basis on their working capability and
attitude
Group X- lazy, irresponsible, untrustworthy

Group Y - valuable asserts of organization
Aster separation employees in different groups they pay more attention to group X employees.
Here they try to know their psychology and find solution for this kin g of behavior. They also
organize training and development sessions as well as some interactive sessions for improvement
in their working styles and behaviors.
These two models are being used in much organization across UK which helps them in analyzing
their employees effectively.
TASK 3
3.1 Benefit of team work ion an organization
It is termed as a powerful tool or operation which has helped an organization to achieve their
goals. Some of the benefits of tea work are given below
 Learning and innovation – team work will allow the employee to learn new things in the
organization by training and development process or from another employees. Some of
the employees are also involved in decision making process which allows them to share
their ideas; this enhances their values and skills in am environment.
 Trust - better coordination between team members in an organization will allow them to
have faith on fellow employee which will allow them to reach the target in a collaborated
way. The understanding between them will help the organization to fight against different
challenges in competitive business environment(NHS England, 2016).
 Encouragement – a team leader can encourage and motivate their employees, they can be
appreciated for their ideas and views form the team members which increase bonding
between different team members.
 Divarication – a better bonding between members will increase output and productivity
of the organization hence the organization can expand their business in different
destinations (Winn, 2013).
These factors will allow the coordination and bonding between the employees.

3.2 working as a team leader and make they employees goal oriented
Team leader must endure that team fulfill their goal. A leader must inspire the employee
to achieve the goals and targets (Pritchard, 2013)
There are two theories which defines role of team leader and decrease the conflicts and disputes
among them
Tuchman model-
Tuckman have defined the role of leader in different stages to manage the employees effectively
Forming – in this whole decisions lies with the leader only, the members are either new or less
skilled so they prefer to follow their leader
Storming – in this leader give some authority to their employee for their work but the final
decision lies with the leader (Welch, 2014 ).
Norming - in this every member participate in brainstorming session to share their ideas, this
activity will allow give their views irrespective to their position
Performing - in this members are aware about the strategies and ideas so the leaders can give
certain areas to their employees take decisions ion their tasks.
Belvin team role model- Belvin has observed different roles of team leaders employees in an
organization hence he has given an action based theory of increase coordination between
employees. He has categorized team leaders and mangers according to their role. Elements of
categories are shapers, implementor, completer- finishers, coordinators, team workers, resource
investigators etc.
3.3 Efficiency of a team in achieving goals.
For increasing efficiency of a team leaders must organize different measures to increase
the potential of employee as well as monitor their progress. A leader must arrange different
seminars, interactive session, make daily report of the work, encourage and rectify mistakes of
the team members. He must follow certain objectives to increase the efficiency like

Focus on organizational objective – employee must know objectives of organization so that they
can focus on their work in organization, to make the organization to achieve their goals(Burbach,
2015).
Development – an organization will only develop when their employee develop their skills and
knowledge. They will work to their potential which will eventually help the organization to grow
in competitive market.
Team process - Effective team will have an effective process of doing their work. This will turn
out to be very productive for organization as an effectual process will use minimal resource and
increase productivity in business areas.
TASK 4
4.1 Planning and delivering of assessment
For achieving proficiency development and skill management must make sure that the
employee gets sufficient training to be able to deliver in different programmers. Some of the
techniques which have been mentioned which will allow the employee to have the level of
competency in their job role(Ang, 2012).
Training needs – all the needs in training programmers must be fulfilled so that the employees
get best tools and advanced technology which will make them efficient and increase their
performances in long run. The manager must make sure that the training instructor gives the best
training and skilled which are required in job (NHS England, 2016).
Brain storming session – in this all the employee of a team sit and discuss the best way to
approach a task. Every employee here is free to give his ideas irrespective to their positions;
better ideas among them will be implemented in business organizations.
Monitoring – company is willing to invest in enhancing knowledge and skills of their employees
so that must make sure that how much the employee have benefitted from it, so organization
design certain assessment tests for testing efficiency of the employees(Day, 2014).
Considering these factor will eventually increase potential of employee in linger run.

4.2 methods for evaluating success
Managers are responsible for enhancing potential of employee in business organization.
So a manager must plan certain strategies to enhance working of their employees.
Motivation- a leader must understand need and wants of employees. If an employee is satisfied
in his personal live and in organization he can deliver in better way in the organization. So a
manager can motivate an employee by different ways. There are 2 ways of motivating an
employee (monitory benefits and non-monitory benefits)
Delegation- it is about giving powers to their subordinates, this will increase responsibilities of
the employees though liabilities will increase but it will benefit the organization in future run like
expanding their business in in all over the globe.
Communication – for evaluation of success communication plays a vital role it enhance the
output of their employees. A better communication will allow the organization to make their goal
clear among the employees so that they can also resonate themselves in goal orientation
programmer of organization(Winn, 2013)..
4.3 successes of assessment processes
For evaluating the success of assessment certain factors should be analyses which will
determine success rate of the organization. Some of the factors are given below:
Feedbacks – the role of team leader is to collect feedbacks and successions from the employee, it
will allow the organization understand the process they have adopted. By analyzing this they can
determine the affectivity of the planning hence can improve different areas of improvement to
increase efficiency of their planning’s(Lev A , 2013).
Appraisals – It is important to appraise employees for their performance. This will create a
positive compsataive in the organization hence will productivity rate of the organization. Leaders
must analyses and give appraisal to deserving candidate without any partiality among the
employees (Manheim J B, 2012).
Discipline – there must be some rules and regulation of the organizations which instructs the
organization to strictly follow them. This will make a systematic environment in an organization

by minimizing clashes and efficient utilization of time. This will also help in proverb planning of
resources as factors like wastages and casualty has been minimized.
CONCLUSION
This assessment has tried to focus on different challenges a new Human Resource manager has
to face in United Parcel Service. It has also provides the guidelines to be followed in a
recruitment as well as the role of managers and leaders in an organization. The observers and
learners must make sure that they have formulated an effective job process and share individual
experience in that job process. There are certain theories which ate also laid down will allow
better understand behavior and attitudes, the leaders and manager must possess in in different
prospects in an organization.

REFRENCES
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