Effective Leadership: A Report on Working and Leading People at UPS

This report examines leadership and people management strategies within the context of United Parcel Services (UPS). It begins by outlining the essential documentation required for recruitment and selection, including job descriptions and advertising methods, while also considering the impact of legal and ethical considerations. The report then delves into the skills and attributes of effective leaders, differentiating between leadership and management, and comparing various leadership styles, with a recommendation for a democratic approach. It discusses ways to motivate staff, referencing both Theory X and Theory Y. Furthermore, the report highlights the benefits of team working and explores the factors involved in planning, monitoring, and assessing employee development. The analysis covers aspects like recruitment, leadership styles, team dynamics, and employee motivation. Finally, the report concludes with an overview of the assessment process, including the planning and delivery of individual development needs, and evaluates the success of the assessment process.

WORKING WITH AND
LEADING PEOPLE

Contents
INTRODUCTION.....................................................................................................................................4
TASK 1.......................................................................................................................................................4
1.1 Documentation required for recruiting and selecting new candidate...........................................4
1.2 Impact of legal, ethical and regulatory consideration on recruitment and selection...........................5
1.3 Selection process...............................................................................................................................5
1.4 Own contribution towards selection process......................................................................................6
TASK 2.......................................................................................................................................................6
2.1 Skills and attributes needed for leadership.........................................................................................6
2.2 Difference between leadership and management...............................................................................6
2.3 Compare leadership style for different situation................................................................................6
2.4 Ways to motivate staff members........................................................................................................7
TASK 3.......................................................................................................................................................7
3.1 Benefits of working in a team............................................................................................................7
3.2 Demonstrate working in a team as leader and manager.....................................................................8
3.3 Effectiveness of team working...........................................................................................................8
TASK 4.......................................................................................................................................................8
4.1 Factors involved in planning the monitoring and assessment of work...............................................8
4.2 Plan and deliver the assessment of individual development needs.....................................................9
4.3 Success of assessment process...........................................................................................................9
CONCLUSION..........................................................................................................................................9
REFERENCES..............................................................................................................................................11

INTRODUCTION
Success and growth of any company rely on the viability of its workers performance
towards accomplishing organization's goal inside a predetermined time allotment (Aubrey,
2010). The primary duty of each business association is to hire and select competent and
knowledgeable work force that gains higher benefits for the firm. Almost every entity believes in
making their group powerful and attempts to group technique as opposed to singular system. The
principle part of HR is to amplify the proficiency of personnel and encourage them which
eventually prompts increment their standard for dependability. The given report is based on
United Parcel Services which is a UK-based leading courier company. The report covers all
essential documents required for recruitment and selection, benefits of team working, ways of
motivating employees, different styles of leadership, skills and attributes require for effective
leadership and success of assessment process.
TASK 1
1.1 Documentation required for recruiting and selecting new candidate
The success of each organization relies on its knowledgeable, innovative, educated and
skilled employees as they yield higher gainfulness for them. Organizations are required to give
careful consideration towards their HR and recruit skilled work force who can put their best in
adequately accomplishing association's objectives. Diverse kinds of documentation are required
when an organization enrolls another part. Documentation relies on the availability of empty
position. UPS is right now confronting the important issue in its recruitment and selection
process which results in reducing employee’s turnover rate. As a result, UPS needs to hire new
skilled and competent candidates. The recruitment and selection process plays a key role in
achieving organizational goals and objectives. Therefore, the alluded firm is required to first hire
competent HR Manager who can do all duties efficiently. UPS distinguishes the requirement for
contracting new employees and manager. The HR department of UPS is required to get ready
after documentation related with recruitment and selection procedure of new staff individuals.
Approval of Recruitment: Before starting the way toward hiring, HR Manager is required to take
consent from higher experts. The concerned office who requires new representatives needs to
send draft with current job opening of working responsibilities and records that indicate required
skill, education and ability related with empty positions (Beeley, 2012). After getting positive
response from higher authority, draft has been exchanged to HR office and they at last begin the
strategy for looking of new candidates.
Position Description: This documentation characterizes the available job opening position in
UPS. It mainly describe roles and responsibilities concerned with specific employment position.
Each organization requires this document as it expresses the obligations and roles identified with
empty position. This document is required to be affirmed by the higher specialists of UPS.
Advertisement: With the assistance of promoting channel, HR Manager of UPS can publish
about its current job opening so as to attract pool of applicants. This enable them the chance to
choose most suitable and talented candidate among vast number of who all have applied for

given job vacancy. The company is seizing the attention of large applicants through print media,
digital media, television etc.
1.2 Impact of legal, ethical and regulatory consideration on recruitment and selection
The way towards recruitment and selection goes past statutory regulation and lawful
consideration. HR Manager of UPS should know about different rules and regulation concerned
with hiring and selection of new representatives (Chen and et. al., 2014). Awareness about these
assistance to diminish various risk factors, checking work offer, work posting etc. Diverse sorts
of laws are connected with the way toward enlisting new specialists which incorporates work
equity act, sex discrimination act, employment act, race relation act etc. Following are the impact
of ethical, legal and regulatory consideration on recruitment and selection process:
Impact of Sex Discriminatory Act: In this, UPS will undoubtedly contract or select a candidate if
his/her aptitudes and learning match with the accessible activity position in organization. They
can't discriminate on the ground of sex.
Impact of Race Relation Act: If UPS rejects individual on the grounds of nationality or race, it
will be dealt with as a culpable offense by the side of organization. Consequently, any individual
who has UK work authorization, is subject or fit the bill to work with any firm.
Impact of Right of Employment: In this, HR Manager is required to check whether the hopeful is
having lawful work right or not. Organization is will undoubtedly check the criminal record to
chosen hopeful.
Impact of Statement of Employment: New employee is probably going to get business
proclamation which predominantly incorporates working hours, pay, occasion, remuneration and
advantages, and so forth.
1.3 Selection process
Selecting recruitment and selection panel: The HR Department of UPS is required to
make a board of three-four members that will fundamentally survey the abilities and information
of every candidate. Selection of board individuals are finished by the HR Head. Board can make
various inquiries from the competitor with a specific end goal to check whether he/she fits in the
accessible position or not (Brumbaugh, 2011). After assessing each candidate, board is required
to short-list the names of same short-listed candidate who they believe are sufficiently viable for
the empty position. Short-posting should be possible based on information or abilities that a
candidate have. Likewise, organization can short-list the individual by means of stepping through
some examination which usually incorporates IQ test, Personality Test, Written Exam, Case-
Analysis Test, and so forth.
Interview: The person who is chosen or cleared all previously mentioned rounds will experience
the Interview Process. In this, Interviewer will make inquiries from the chose applicant in
regards to foundation, family, training, background, future objectives, learning, and so forth.
Short-listing: At this stage, roles and responsibilities concerned with job is discussed here such
identified with work, compensation desire, working hours, and so on.
Appointment: This is the last stage or level of Selection Process. Letter of arrangement is given
to every one of those applicants who has passed the Interview by making great impression
among the Interviewer. Letter of Appointment implies the hopeful is chosen for the coveted
empty activity in the organization (Goetsch and Davis, 2014).

1.4 Own contribution towards selection process
I contributed in planning basic report which is required for employing new specialists. At
that point I get ready ad draft that will be distribute on different media stages that will empower
the candidate to apply for work in our organization. In any case, earlier distributing the draft I
guarantee that it was affirmed by my HR Head. At that point I select the diverse media stage by
means of which I am will convey about the activity opportunity. I likewise took dynamic
cooperation in short-posting candidate and afterward accumulate important data about them. I
likewise contribute in influencing arrangement to letter for chosen candidate.
TASK 2
2.1 Skills and attributes needed for leadership
A Good Leader is the person who successfully speaks with its associate and propels them so they
can accomplish general authoritative objective valuably. As UPS is as of now having Leadership
issue in its business activity which brings about loss of representatives and customer.
Consequently, the organization is require to have viable Leaders who will give direction and
bearing to its associates so that with the assistance of ideal utilization of assets, representatives
can achieve both short and long haul objective of the organization in a structure and intensive
way. Following are the attributes and skills that makes a Leader successful are as per the
following:
Passion: A Good Leader is a person that show much dedication towards its work. They share
their eagerness with different workers which brings about inspiring them and expanding their
general profitability.
Communication: Successful Leader is the person who build up incredible correspondence
amongst representative and manager. They hear what their specialists say and after that end up
with some conclusion. Leader of UPS is require to addresses all inquiries, concerns, issue of their
laborer and find fitting answer for the same (Ion and et. al., 2016) .
Team Managing: The obligation of all team and its members is in Leader’s hand. The principle
obligation of Leader is to extract most extreme effectiveness of workers and teach them
appropriately in regards to their parts and obligations identified with work.
2.2 Difference between leadership and management
Leadership Management
Focuses on employees Laid stress on organizational system and
structure
Leaders do the rights things They do things in right manner
They act as a coach, mentor or facilitator They act as a boss
They mainly motivates their followers They focus on having proper control on
company and its various departments
2.3 Compare leadership style for different situation
Various learning styles exist in workplace. The objective of organization is to recognize best
leadership style that fits viably in company's working. Following are the distinctive form of
learning style that gives inspiration and heading to representatives are as per the following:
1. Laissez-Faire: Under this leadership style, leaders neglects to administer representatives and
give unfavorable criticism which negatively influence their general profitability). Pioneers of
UPS is require to help and recognize their collaborator for the great work. There is no exertion

from the director side under this style, which regularly brings about expanding cost, poor
creation and absence of control (Cowan and Lindsay, 2010).
2. Autocratic: Under this style, leaders itself take all significant decision without including or
taking thought of others. Administrators are exceptionally authoritative and force their choice on
others.
3. Democratic: This styles frequently known as Participative. Under this style, Leaders include
other in settling on compelling choice which help in achieving organization's target effectively. It
frequently increment the spirit of laborer which empower them to remain with the organization
for longer period.
Among various kinds of authority styles, democratic is the best one. UPS is frequently required
to apply this authority style in their association. As the organization is now confronting the low
consistency standard, this style will expand the resolve of their workforce and which brings
about expanded degree of consistency of representatives (Mendenhall and et.al., 2017).
2.4 Ways to motivate staff members
UPS follows Theory of X and Y in their business with a specific end goal to motivate and
encourage their whole workforce. As indicated by this theory, X factor laid weight on outside
reward, punishments though Y factor underscore on work fulfillment and bolster and energize
representatives.
Theory X: Managers trusts that representatives can be spurred by means of giving them
additional or extra advantage as impetuses and prizes.
Theory Y: Managers trusts that employees are motivated internally by the workplace,
relationship with sub-ordinates.
Presently UPS was confronting issue as far as low standard for dependability of representatives
as they are happy with the working condition and compensation structure. Accordingly,
organization is require to bifurcate workers on the basis of this theory and manages its concern in
a solid way.
TASK 3
3.1 Benefits of working in a team
Team Working is imperative for the accomplishment of the organization. It has been
trusted that with the assistance of successful group, an organization can share the aptitudes and
information of its representatives in an effective manner. Collaboration help the organization in
accomplishing specific errand in an efficacious way. It help in expanding the general efficiency
of representatives. Following are the benefits of team working:
Better Outcomes: Team brings compelling assets which help in achieving organization's goal in
better manner. They anticipate future difficulties and set themselves up in show. At the point
when individuals with same capacity and learning cooperate, it will bring about finishing specific
undertaking with least usage of assets (Morwick and Koskinen, 2010).

Effectiveness: Employees with same aptitudes yields higher benefit for the firm when contrasted
with the person with comparative expertise. Organization is require to assemble all, for example,
it will spare their cash and empower them to increase upper hand.
Better Ideas: A group is worked with various individuals. At the point when every one of these
individuals apply their competency towards a specific issue, this frequently wind up with most
ideal arrangement.
Common Support: When individuals cooperate, they regularly bolster and empower each other.
3.2 Demonstrate working in a team as leader and manager
The part of team leader is to successfully deal with the group keeping in mind the end goal to satisfy
organization's objective. Group leader for the most part oversees and support the other colleague to work
in co-appointment with other team members. Group pioneer of UPS more often than not direct concise
acceptance program before beginning working of the day. Preparing has been given by the group pioneer
to its individuals in regards to the utilization of propel innovation, conveying process and so on. Group
Leaders encourages values that are fundamental for the accomplishment of organization. Additionally
group pioneer makes a climate that advances imagination and development. Pioneer set up solid
connection amongst representative and manager with the goal that they can underline more on achieving
group objectives as opposed to centers around accomplishing singular objectives.
3.3 Effectiveness of team working
The Team of UPS is exceedingly viable in this focused and competitive world. While working in
various condition, organization needs to improve its aptitudes and learning. Their colleagues is
having different information and ability which give them the preferred standpoint to manage
future difficulties successfully. Their colleagues regard and bolster each other in various
circumstances. These causes empowers the representative to work all the more successfully and
effectively. UPS is likewise applying the Theory X and Y display in their business task that
assistance in motivating their whole staff (Pritchard and Bloomfield, 2013). Likewise the
organization as successful pioneers which means to accomplish both long and here and now
target of organization in organized way.
TASK 4
4.1 Factors involved in planning the monitoring and assessment of work
It is vital for manager, to review and screen the execution of new workers and give them
successful criticism with the goal that they enhance the zones where they need. Following are the
diverse manners by which UPS can measure its employee performance:
Setting up random methods: UPS has utilized diverse techniques or tools for quality control
which help in examining the execution of their specialist. It must guarantee that representatives
should finish their work inside the given time allotment. This will make them more engaged and
mindful(Rees and French, 2016).
Surveying Clients and Consumer: The organization is require to review about the clients and
customers as far as ideal decision and needs identified with specific item or administrations. By

realizing what your purchaser needs, makes simpler for the organization to create and convey a
similar that adequately meets the customer and client necessity.
Performance Appraisal: The supervisor of UPS is obligated to review or fundamentally survey
the execution of their workforce. Nonstop input empowers the specialist to decide the territories
in which they require change.
4.2 Plan and deliver the assessment of individual development needs
Setting standards of performance: UPS is required to set norms that diagrams powerful
techniques that assistance in accomplishing their both long and here and now objective in a
deliberate way. Such systems help in deciding the part of individual in satisfying indicated target.
Conveying the set standards: After making norms, it is vital to convey it in a strong way with the
goal that representatives can work as needs be.
Measure the actual performance: Managers are require to evaluate the real execution of their
specialist.
Contrasting the real performance and defined standards: At this point, administrators are require
to compare the execution of individual and its defined standard. This will assist the UPS with
determining whether representatives put their best in execution or not.
Take corrective action: Managers needs to formulate best possible solution move as per the
regions in which their representatives need (Savikko and et.al., 2016).
4.3 Success of assessment process
UPS has embraced distinctive execution techniques and plan with a specific end goal to assess
the accomplishment of evaluation process which are as per the following:
Feedback: The part of group leader is to gather the criticism from various division identified with
strategies. This will assist the pioneer with identifying focal points and difficulties related with
actualized arranging.
Appraisals: Each Leader is require to evaluate the execution of their collaborator so as to inspire
them. They are likewise require to connect with representatives in basic leadership process. This
will influence them to feel contributed and empowers them to stay with the organization for
longer term.
Discipline: For the general change of representatives, pioneers should be strict with them. They
are require to go about as supervisor, guide, mentor as per diverse circumstances (Tilvis and
Pitkälä, 2010).
CONCLUSION
According to the above report it can be expressed that so as to accomplish general goal of the
organization, they have to enlist skillful work force who puts their best in achieving the objectives of firm
inside a predefined time span. Organization are pick fitting medium to distribute their notice which help
them in getting best worker. Both Leader and administrator goes for persuading the workforce which

frequently brings about enhancing the efficiency of representatives and increment the gainfulness of the
organization. Group Leader regularly augment the adequacy of their collaborator with the goal that they
can successfully and proficiently accomplish the organization's objective. It is likewise essential for an
administrator to fundamentally evaluate the execution of laborer and give them proper input as needs be.

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