Working with and Leading People: A Comprehensive Report for PMC

This report, focused on "Working with and Leading People," examines key aspects of leadership and management within the context of Purple Mail Company (PMC), a major courier firm in the UK. The report begins by outlining the essential documentation required for recruiting and selecting new staff members, considering legal and ethical implications. It then delves into the attributes and skills crucial for effective leadership, differentiating between management and leadership styles, and exploring how leaders can motivate staff to achieve objectives. The report also analyzes the benefits of teamwork, the leader's role within a team, and the effectiveness of teams in attaining goals. Furthermore, it covers factors involved in monitoring and planning work performance and individual development needs. The report concludes with an assessment of the success of the assessment process, providing a comprehensive analysis of people management strategies and their impact on organizational success.

WORKING WITH AND
LEADING PEOPLE

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation for recruit and select a new staff member...................................................1
1.2 Impact of ethical and legal legislation on the selection and recruitment process.................2
1.3 Selection process...................................................................................................................2
1.4 My own contribution to selection panel................................................................................3
TASK 2............................................................................................................................................3
2.1 Attributes and skills required for leadership.........................................................................3
2.2 Difference between management and leadership..................................................................4
2.3 Style of leadership in different situations..............................................................................5
2.4 Ways to motivate staff members for attaining objectives ....................................................6
TASK 3............................................................................................................................................7
3.1 Benefits of working in a team ..............................................................................................7
3.2 Working in a team as a leader ..............................................................................................8
3.3 Effectiveness of team in attaining set goals..........................................................................8
TASK 4............................................................................................................................................9
4.1 Factors involved in monitoring and planning of work performance.....................................9
4.2 Plan and development needs of individual ...........................................................................9
4.3 Success of the assessment process......................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Leaders play an effective and essential role in the success of business success as they
influence a large number of workers towards a direction for fulfilling the set objectives. It is
important and necessary for the leader to change his working approach and style as the situation
changes (Winn, 2013). This report is based on the topic “working with and leading people”.
Purple Mail company is one of the biggest courier firms in United Kingdom which is chosen in
this study. Currently, PMC is facing different issues related to work and so, effective solutions to
those issues will be described in this file. Various essentials documents needed during
recruitment and selection process will also be mentioned here. Way in which several ethical and
legal legislation affect the recruitment process as well as skills needed to play the role of a leader
would be studied in this report. Further, different advantages of working in a team by which one
can motivate employees for attaining the set output are also discussed.
TASK 1
1.1 Documentation for recruiting and selecting a new staff member
Job Analysis:
CEO is the main part of the company in high position after businessman and its responsible for
all activity and functions is taking best places in Purple Mail company. As a HR manager of
mentioned company we use a new member.
Personal Qualification
DUTIES:
 The responsibilities of HR manager to communicate with whole manager and to make
all managers duty.
 They should improve all environment where long as well as short term goals and
objectives clearly available. Their duties generate and attracting for employees work.
 Process of decision making should be specific which is based on a reality.
Salary:£140050 Will be primary wages include other benefit.
Employed working hours: They have to take care office for 7 to 9 hour .
Skills: the concept of management and leadership determine the communication abilities which

should be oriented by the target buyers.
Expectation: He should always knowing the exertion which is face by the Purple Mail
Company. . All the HR managers who will be recruit and select will take various stages
.
Work experience: in the early years, he should have hold the job position
Experience of more than 15 to 20 years.
1.2 Impact of ethical, regulatory and legal legislation on the selection and recruitment process
The selection and recruitment process is going beyond several legal and statutory rules
implication. When the HR manager of Purple Mail Company starts recruitment activity, he or
she should be aware of several consideration. Awareness of constitution support mentioned
business to decrease risk, interview question, job position and checking job offers etc. There are
various kinds of legislation which are stated as below: Impact of sex discriminatory act: PM Company is bound to follow this act. If many
prospects is qualified for their job specification whether the people is male & female,
cited company is bound to select and recruit him or her. It cannot discriminate in the sex
ground. Impact of equality act: Old and young citizen acquire benefits in selection and
recruitment process. If the HR manager of mentioned firm provides special privileges to
any group, it will be break and unlawful the equality regulation provision. Impact of right to employment: In this act, interview should check whether the prospects
have lawful right to work in United Kingdom or not (Peterson, 2011). They should also
check the criminal candidates record.
 Impact of statement of employment: In this legislation, workers has to acquire a
employment statement that includes whole term regarding work hours, salary and holiday
etc.
1.3 Selection process
After providing promotion, next task of HR department to take part in the process of
selection. HRM plays an important role in the selection activity and process. In this way how
The PMC's take in process are as follows:

 Selecting a recruitment and selection panels: HR department selects a selection and
recruitment panel for selecting worker for appointment. PMC's is going to employ
different kinds of new members. So, the HR department selects selection panel. The
selection and recruitment process take the new candidates interview. Short listing: After attaining candidate’s application, the selection and recruitment panel
makes applicants shortlisted by using various methods of short listing like IQ test, written
exam and taking investigation by using MCQs. Interviews: Purple Mail Company uses selection and recruitment panel and takes the
interview of chosen candidates (Offstein, Morwick and Koskinen, 2010). In interview
process, they ask different questions about themselves. , education background,
experience and knowledge, etc.
 Appointment: The selection as well as recruitment process suggest for the applicants who
satisfy these panels by achieving minimum jobs criteria for last appointment. The HR
department provides last determination statement to those applicants who are suggested
by selection and recruitment panels.
1.4 My own contribution to selection panel
HR manager play an essentials role in the selection and recruitment process. In this panel,
I decide whole steps includes in this way and I set minimum criteria for every process. It support
in recruiting skilled prospects from different number of applicants. in the recruitment process I
will not produce efficiency and effective outputs for the industry. I has much knowledge
regarding the description and specification of job that's why they support in recruiting skilled
candidates. I am capable people, I can evacuate the prospects skills & knowledges and can
study whether the prospects is able for performing the task or not. I supports in execute different
activities in a better manner. I play an important and effective role in the all recruitment process,
so it is very needed for the for me to take best part in the recruitment process (Nkomo and
Kriek, 2011).
In this assignment I take the different documents and preparing the selection and recruitment
process of the workers in the HR department. I am give the different communication channel to
candidates like promotion and advertisement etc. I play the better role for recruitment and
selection process, I am use the different leadership style of the process of selection. I am provide

the various traits of the PMC's. Suppose I am human resource manager of the mentioned
company I take the different work for the different workers in the HRD
TASK 2
2.1 Attributes and skills required for leadership
Leaders play an effective and essential role in executing all activities of organisation and
contribute a lot in the growth and success of business. There are various qualities and skills that
should be there in a leader like: Communication: Effective skill of communication is one of the essential qualities which
should be there in an individual to become a leader. It supports manager to communicate
with the workers related to all objectives and tasks so that set targets and goals can be
attained by the firm in a better manner. UAs per this skill, all responsibilities and roles of
workers get clear as well as misunderstanding from their minds is removed. Motivation: The main role of a leader is to give motivation to employees. It is very
important as motivated workers perform better in an organisation (Morgan, Paucar-
Caceres and Wright, 2014). Purple Mail Company’s leader should have this ability to
influence employees and motivate them to execute well. Responsibilities: In this way, leader should be liable to fulfil the task and activity as
assigned to him. A company’s leader should be capable and responsible for the business
success and their output which is arise from the assigned task to him.
 Positivity: It is one of the essential and necessary abilities which should be there in a
manager. It not only maximises employee’s productivity but at the same time, it supports
in generating positive working environment in the organisation.
2.2 Difference between management and leadership
Both manager and leader play an essential role in the organisation. The main difference
between management and leadership can be understood by different points which are as follows:
Basis Leadership Management
Meaning It is a leading skill and process
of using different tools,
techniques and concept to
influence workers and give
It is an art of systematically
coordinating and organising
things in an effective and
essential manner. Managing all

them the best direction to work
for attaining set targets and
objectives (Mendenhall, 2012).
activities and tasks of an
organisation is one of the main
and important aims of
management concept.
Emphasis on Inspiring an individual Managing tasks and activities
Strategy Proactive Reactive
Formulation of Guidelines and principles Procedures and policies
Perspective Leadership requires better
foresightedness.
Management has a perspective
of short range.
Concept It is a narrow concept in
management’s comparison.
It is a broad concept.
Basis Leadership concept is a part of
management concept.
Management concept is not a
leadership concept part.
Focus Workers and their needs are
the main ficus of the concept
of leadership.
Management focuses on the
organisation’s structure rather
than on workers.
2.3 Style of leadership in different situations
There are large number of leadership styles which can be used by various leaders
regarding the condition which exist in the surroundings. Culture of enterprise plays an essential
role in influencing the leadership approach. In this way, leader can modify their leadership style
as well as attain better working outputs (Mayfield, 2014). There are different kinds of leadership
styles which are as follows:
 Teamwork leadership: Under this kind of leadership where the leader influence as well
as tries to make a group for attaining the outputs. When different person are starts for
working with a team then it generates synergy or supply effective results. It support in
attaining last output in a better manner.

 Autocratic leadership: This is a best kind of leadership style that take judgement without
any involvement in this way subordinated are provide feedback to subordinates.
Employees become punished, if they fails to attain the set goals and objectives.
 Free-rein leadership: This kind of leadership is totally different from the autocratic
leadership style. In this, subordinates take the best judgement as well as leader takes a
very small part in the process of decision making.
 Participatory leadership: Under this type of leadership, both employees and leader take
the best part in process of decision making (Lev, 2013).
Purple Mail Company and their different leaders can use these approaches in the situation
for acquiring effective outputs. This company use the autocratic leadership style because this
style take the best decision making process. Company face different difficult situation so they
adopt this style.
2.4 Ways to motivate staff members for attaining objectives
Motivating workers in an effective manner is one of the important and main roles and
responsibilities of a leader. A motivated person performs their best and highly contribute in
organisation’s success and growth. There are several ways by which company’s leader can
motivate their employees. Some of them are like:
(Source 1: Leadership style, 2017)

 Clear vision: Company’s vision should be competitive and interesting as well as it should
be communicated to workers so that they can be highly motivated and give their best
performance to the organisation.
 Effective communication: In this way, effective communication should be very clear in
between all workers and the top management (Kuroda, Yuki and Kang, 2010). It supports
in removing misunderstanding from the employee’s mind about their different
responsibilities and roles. In this way, all queries arising in the workers mind they should
be better to solved by the leaders. Timely development and training programmes which should be examined by the leaders
for enhancing the skills and knowledge of an individuals.
 Timely appraisal of worker’s performance should be done. Communication of upward which should also be there in the organisation so that workers
can discuss their issues and queries with the management of top level.
 Participation and involvement of all workers in the process of decision making should
be encouraged. Whole employees should be treated with dignity and respect.
 Clear and fair communication should be there between top managers and workers so
that employees can known regarding, where the organisation want and need to go and
what form to attain (Heath, 2012). So employees can provides a best shape to their tasks
and activities. Employee’s empowerment should be encouraged.
Motivation theory
Self- actualization: This elements includes like morality, creativity, problem solving,
spontaneity, lack of prejudice and acceptance of facts etc.
Esteem needs: These factors includes like Self-esteem, respects by the others, achievements,
confidence etc.
love and belonging: This elements includes like family, friendship, and sexual intimacy etc.
Safety needs: These factors includes like: security of employment, body, morality, family,
property, and health etc.

Physiological needs: These elements includes like: Food, sex, homoeostasis, sleep, excreation
and water etc.
TASK 3
3.1 Benefits of working in a team
High number of the workers they can work in an organisation for completing their own
purpose. When different numbers of the personal come together for attaining the last output that
is called as team. The one of the main and best benefits of working in a group is that is maximise
the workers productivity and enhance their skill and knowledge. In this way various personal
share their experience and knowledge with each other. There are main importance of team-
working can be understood by the different points are as follows:
 Foster creativity: When high number of an individuals and they can start team working
then they exchange their ides and thoughts with each other. Maximising knowledge give
boost to creativity in executing different business operations in an organisation.
 Built trust: When high number of a personal come together for attaining the mutual
objectives and goals that it make trust for each other (Gwyer, 2010). When a group is
authorized than different person become dependant on some other this boost to the trust.
 Encourage risk taking employees ability: Team-working is very important and maximise
the uncertainty taking capability of employees and increase the result.
 Increase innovation: In this way large number of the persons starts team-working that it
generates synergy. Every people exchange their ides with each other so all this generate
innovation.
 Provide better and effective solution to the problem: When different persons are come
together and to resolve a issue. In this way everyone provide a various situation to the
same issue. All this support in giving better solution to the difficult and critical problem.
3.2 Importance of working in a team as a leader and a member
For developing an effective team and motivating different persons for attaining the set
output, it is one of the essential tasks of every organisation as well as leader. Team-working is
necessary as it maximises the employee’s productivity. As per the leader’s point of view, it is
essential for an organisation to work in different teams (Goleman, 2010). The importance of
working in a team as a leader and a member can be better understood as follows:

 Ideas: One of the main benefits of team-working is that, it also give boost to different
creative plans for resolving a issue.
 Support: Team-working give better support to personal in facing difficult and complex
situations. Every member in a team assist to each one in performing better which
supports in the individual development.
 Efficiency: When high number of employees they work with team than , it is not
maximise the productivity but at the equal time save an industry cost. All this support
organisation in attaining efficiency.
3.3 Effectiveness of team in attaining set goals
In this way, lot of efforts which are needed to develop and improve an effective team.
Leader play an essential role to make or develop a team. It is a best responsibilities of PMC's
leader to set achievable and interesting goals for whole team member in order to maximise their
capabilities. Building an effective groups is one of the essential assignment of every leader to
contribute firm success (Goetsch and Davis, 2014). One of the main benefits of team-working is
that it supports in fulfilling whole the critical task. Therefore, correct training should be given to
all members of the team so that they can evaluate better solutions to the issue and at the same
time, they can develop more in the organisation. It assists in attaining optimum resource
utilization and reduces the cost of business operations. Team produces and contributes effective
output for the organisation. So, manager of Purple Mail company should try to improve effective
group so that better output can be created by the industry.
TASK 4
4.1 Factors involved in monitoring and planning of work performance
Controlling as well as assessment of the performance of the work of employees and the overall
organisation so through that they understand the character of the individual toward their targets
and goals. In fact this monitoring and the assessment is the technique through which they get and
aware about the effective performance of the workers along with the assistance of the technique
so they care about the effective and efficient performance of the workers. This basically helps in
describing the knowledge and the talents toward the goals. There are some of the factors which
plan and monitor the performance of the individuals for example :-

 Internal and external factor
 Feedback on the regular basis
 strength and weakness of the individual.
4.2 Planning and delivering the development needs of individuals
A proper planning refers to the implementation by the company so on they develop the
individual needs by analysing the entire strength and weaknesses. At that the similar time they
simply understand and framed the plan as according to the organisation needs and demands. So
through this they can understand the growth and development of the company. There is some
effective plans for the evaluation of the growth of the worker needs .
 They particularly asses the weakness of the individual so through this they overcome all
the hurdles in between the development of the individual within particular time period. Evaluation and empower of the strength of the individual which assist in figure out their
capability of the work performance for a particular task activities.
 Arrange and manage all the effective and useful resources which is essential so they can
improve the individuals.
4.3 Success of the assessment process
Assessment process is very effective and useful for the PMC (purple mail company) although the
help of the assessment manager of the organisations which comes to know about the dis
advantages or drawbacks of the enterprises. This process of assessment is very helpful for the
identifying organisational hidden problems and through this the company can resolve the issues
along with performing various activities. In other words this is very effective and efficient tools
in collecting or gathering the information as well as data. Mainly it helps to the acquiring and
considering the feedbacks of the individual candidates which is actually very initiative to reform
the current policies and process. Success is mainly very important for the small as well for the
big business enterprises to survive in the business competitive market. So the manager of the
assessment implement various activities in very effective and efficient way.