Working with and Leading People

The report discusses the importance of effective leadership and management within UPS, focusing on recruitment, team dynamics, and employee motivation. It outlines the necessary documentation for new staff, the impact of legal and ethical considerations in recruitment, and evaluates the skills required for leadership. The report also compares management and leadership roles, discusses different leadership styles, and emphasizes the benefits of teamwork. Finally, it highlights the importance of planning and monitoring work performance to achieve organizational goals.

WORKING WITH AND
LEADING PEOPLE
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Documentation for new staff member at workplace........................................................3
1.2 Impact of legal, regulatory and ethical consideration for recruitment and selection of
people at workplace................................................................................................................4
1.3 Evidence to take part in selection process of the company..............................................5
1.4 Evaluate own contribution in selection process in UPS Company..................................6
TASK 2............................................................................................................................................6
2.1 Skills and attributes which needed for leadership of UPS...............................................6
2.2 Difference between management and leadership.............................................................7
2.3 Compare different leadership style for different situation within UPS............................9
2.4 Ways to motivate staff member......................................................................................10
TASK 3..........................................................................................................................................11
3.1 Benefits to work in a team and review effectiveness within the organisation...............11
3.2 Importance of working in a team as a leader to attain specific goals and dealing with
different situations................................................................................................................12
3.3 Reviewing the effectiveness of team to achieve goals at UPS.......................................12
TASK 4..........................................................................................................................................13
4.1 Important factors which involve in planning and monitoring of work performances of UPS
..............................................................................................................................................13
4.2 Planning and delivering the assessment of development needs of individual at workplace
..............................................................................................................................................14
4.3 Evaluating the success process of UPS..........................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17
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3

INTRODUCTION
Human resource department is play very important role in the business of parcel. There basic
role is to determine effective recruitment and selection procedure within the enterprise to
develop market and profits. This is because; with the help of staff member every organisation
can achieve their targets and handle various situations. They are frame structure to select right
candidate within the business (Hysmith, 2017). Present report is based United Parcel Service
(UPS) which is the largest parcel services in UK. They are facing leadership, management and
administration problems. Due to facing losses, customers are not satisfied from services of the
company so that it creates problems to make high profits and revenue. Overall recruitment and
selection procedure is also not good so that it creates problem to make effective results at
workplace.
In this context, present report covers, documentation which require selecting member at
workplace. Furthermore, it includes skills and attributes which needed for leadership within
UPS. Moreover, it includes effectiveness of team to achieve goals and objectives at workplace.
In addition to this, it involves important factors which involves for planning and monitoring of
work performances in the chosen enterprise.
TASK 1
1.1 Documentation for new staff member at workplace
In order select new staff member within UPS, following documentation require at
workplace:
Job description
Person specification
Job description
Job title: Staff member
Report to: HR manager of UPS
Responsibilities
 Handle more than 90 calls daily.
 Deliver courier services to various parts of city.
 Training to new employees of the company.
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 Suggest new techniques to deal with management and leadership problems.
 Research to market to handle various situations of the company.
Education qualification
 Masters in HR or Marketing.
 PHD in customer services
 Basic knowledge of computer.
Other skills
 Experience in Microsoft word.
 Excellent communication skills
 Skills to handle problems and customer attraction
Person specification
Requirement Essential Desirable
Education and qualifications
Master degree in HR and Marketing 
PHD 
Experience
Customer services 
Attract to customer towards the company 
Experience in Marketing 
Skills
Personal skills 
Ability to work in a team 
Ability to attract customer 
1.2 Impact of legal, regulatory and ethical consideration for recruitment and selection of people
at workplace
In respect to dealing with various situations, legal, regulatory and ethical consideration
creates impact on the business and its operations. There are various Acts which need to follow by
UPS to deal with various outcomes and operations. They are as follows:
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Human Right Act 2001
This act is frame to provide equal opportunity and benefits to employee. In this aspect,
UPS make concentration to provide equal benefits to their staff member. Thus, they will easily
make sustainability of various staff member at workplace (Van den Bergh, Thijs and Viaene,
2014).
Discrimination Act 1992
This act is frame to eliminate discrimination from the workplace on the basis of race,
colour and many other elements. In this way, USP need to recruit employee without any biasness
and discriminate so that they will easily get profitability at high level (Scholtz, Meares and
Wood, 2014).
Equal Pay Act 1970
Equal pay act is standing to provide proper wages to employee as per their performances.
In this aspect, the chosen company need to create proper and effective working environment so
that it is beneficial to get proper attention of employee at UPS. It will generate more profits and
revenue within the business environment. It generate effective impact on employee and they are
sustain at workplace for deliver effective results (Armstead, Bierman and Wright, 2016).
Sex Discrimination Act 1975
This act is frame on the motive of elimination discrimination among male and female.
The cited enterprise need to select their member whether they are women and men. Thus, it is
responsibility to make effective working environment for generate high revenue and profits. It
create positive impact on female to take part in business objectives and goals.
1.3 Evidence to take part in selection process of the company
After determine advertisement, next part of HR manager to take responsibility in selection
process. Selection process consist several task and manager take their part in the following
manner:
Selecting a recruitment and selection panel
In selection process, HR manager take part to recruit new staff members within UPS. In
this aspect, they are determining their role to receive applicants of various members to create
positive working environment (Mumford, Peterson and Robledo, 2014). It will assist to take
responsibility to deal with situation for make positive working environment.
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Short listing
Short listing is the element in which HR manager take select some member to deal with
various situation at workplace. In this aspect, UPS select their member to make effective results
and outcomes for manage task and goals.
Interview
At last, as HR manager I take part in taking interview. In this aspect, I take interview of
that member who is short listing at workplace. In this aspect, business will achieve their targets
and solve business issues (Morse, Babcock and Murthy, 2014).
1.4 Evaluate own contribution in selection process in UPS Company
In this aspect, I have take part to collect documents of various people who are selecting
within the business enterprise. USP deals with various problems so that it is essential to make
effective results and outcomes for contribute part in selection process. I gave advertisement for
select member at workplace so that it is beneficial to the cited firm for achieve appropriate
candidate at workplace. I have also take part in selection process to take interview of many
people. In this way, business achieves their goals and objectives to deal with various situation
which need to be solve for achieve goals and objectives at workplace.
TASK 2
2.1 Skills and attributes which needed for leadership of UPS.
Leadership is the very important element within UPS because they are faces many
problems in this aspect. At each level of the chosen organisation leaders need to make effective
outcomes and performances through they can capture whole market and offers different types of
services. There are leaders possess enormous responsibility to handle situation of the company.
Thus, leaders require pertinent skills and attributes which assist to perform duties for managing
outcomes of the organisation (Armstead, Bierman and Wright, 2016). Necessary skills and
attributes are as follows:
Communication skills
These skills require for make positive and effective interaction among various people at
workplace. It is also considering for guide subordinates for achieve organisational goals and
solve business issues of UPS. As results, they can concentrate on various outcomes and
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performances easily within the business environment. It makes clear interaction among various
people of cited firm so that they can share their views and ideas to achieve goals and objectives
(Scholtz, Meares and Wood, 2014).
Decision making skills
It is other important skills which needed to make decisions at workplace. This is because;
UPS need to make quick decision for ascertaining goals and objectives (Morse, Babcock and
Murthy, 2014). Beside this, decision making capabilities needed to make decisions with evidence
at workplace which enhance profitability and positive outcomes within the chosen organisation.
It also assists to handle situation of the company to make effective results.
Motivational skills
This skill assists to interact between leaders and their subordinates. As results, leaders
can easily encourage and motivate to their employee to make effective results. It also assists to
create positive outcomes and performances to lead with various members. Leader of UPS needed
to make profitability and positive results at workplace. With the help of inspirational skills,
leaders can motivate to their employee to attain outcomes effective (Mumford, Peterson and
Robledo, 2014).
All these skills create various benefits to ascertain results and performances at workplace.
This is because, it gives precious guidance to each employee through they can achieve goals and
objectives in systematic manner. Leaders are consisting decision making skills to determines
appropriate work and outcomes to attain effective results (Scholtz, Meares and Wood, 2014). In
this way, they can make high profits and revenue at workplace through they can enhance
operations in different areas. In this way, UPS can also solve their problems and make decisions
at workplace through encourages to employee. In addition to this, there problems can be solve
easily that create profitability and outcomes in systematic manner.
2.2 Difference between management and leadership
Every organisation requires two important elements such as management and leadership.
Both terms are very important to determine effective results and performances in UPS.
Management tends to control and manage business activities to attain goals and objectives in
systematic way. On the other hand, leadership frame their functions to direct people and lead
them through motivation. In this aspect, they will easily attain goals and objectives to create
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positive results and performances (Armstead, Bierman and Wright, 2016). Beside this, they both
possess some differences at workplace which are as follows:
Basis Leadership Management
Decision making Leaders make decision
through involving various
people at workplace of UPS.
Thus, all employee share their
ideas and opinion to attain
goals and objectives (Morse,
Babcock and Murthy, 2014).
Manager set decisions to take
prior with consultation various
people. In this aspect, they are
frame strategy through UPS
will achieve their targets and
goals easily.
Focus Leaders are focus on their
outcomes through they can
make effective results at
workplace. In this way, they
are determining their roles for
assess business role and
profitability at workplace.
Manager only focus on goals
and objectives which they
want to achieve through
framing strategy and actions at
workplace.
Role Leader of the organisation
play their role to change
policies and framework
according to the goals and
objectives in the chosen
enterprise (Van den Bergh,
Thijs and Viaene, 2014).
Management play role to bring
stability at workplace of the
cited firm to demonstrate
effective working
environment.
Vision Leaders are makes long term
vision to create positive results
and performances at
workplace. They are
determining their role to frame
strategy with future aspects
Management has vision to
take short term goals and
objectives at workplace for
developing ideas and
operations. As results, they
will easily make short term
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(Mumford, Peterson and
Robledo, 2014).
plan within UPS.
Action taken Leaders of the chosen firm
take proactive and probable
actions through they can easily
determine effective results and
performances at workplace so
that it creates more benefits to
UPS.
Manager of the chosen
enterprise are take reactive
action through they can easily
attain effective results and
performances at workplace.
As results, they will easily
demonstrating outcomes and
performances according to
business requirement
(Armstead, Bierman and
Wright, 2016).
2.3 Compare different leadership style for different situation within UPS
In order to handle business situation, there are various leadership style take place at UPS.
In this aspect, leader takes style democratic and autocratic to deal with situation of the company.
These styles assist to handle day to day situation which need to be frame for development of the
organisation. It can be reflect to various outcomes and operations of the company which need to
be ascertain to solve management, leadership and administration issues (Morse, Babcock and
Murthy, 2014).
In order to take both style, it has been found that autocratic is the best style which assist to
make effective results and performances at workplace. It assists to dealing with timely
persistence at workplace of UPS. To handle critical situation of the company, leader are using
this style. Thus, it makes profitability and positive outcomes which demonstrate various benefits
at workplace. With the help of this style, the company can direct their employee to attain profits
and revenue at workplace. In this way, the cited firm not involves employee to make decisions
and outcomes. This style is assist to solve situation for determining work according to business
results and performances. It is encouraging to people to work at workplace with taking guidance
of various people.
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However, other leadership style that can be taken by company is democratic. This style
assists to solve business issues with ascertain results and profitability at workplace (Scholtz,
Meares and Wood, 2014). In this aspect, UPS take views and ideas of various employees to
make decisions at workplace.
2.4 Ways to motivate staff member
Motivation is the crucial element which signifies to attain effective results and
performances at workplace. In this aspect, the chosen organisation can motivate their employee
from the following ways:
Better communication with employee
In order to make effective results and performances, it is the best method through UPS
motivates their employees. In this aspect, they can make effective interaction among various
people who are participate to achieve goals and objectives at workplace (Mumford, Peterson and
Robledo, 2014).
Empowering the workers
It is another method which assists to get employee participation and goals at workplace.
In this way, the organisation assigns roles and responsibility to achieve goals and objectives at
workplace. Thus, they will easily attain outcomes and profits at workplace (Scholtz, Meares and
Wood, 2014).
Offering prompt and development opportunities
This provides various opportunities to UPS staff member to attain goals and objectives in
systematic way. There are various development session through the company can determines
opportunity at workplace (Van den Bergh, Thijs and Viaene, 2014).
Providing incentives to them
Incentives is monetary benefits which also beneficial to the company staff. In this aspect,
UPS demonstrating higher level wages, bonus and many other financial benefits to make
effective results and performances at workplace.
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TASK 3
3.1 Benefits to work in a team and review effectiveness within the organisation
In order to work in a team, there are various benefits take place which demonstrate
effectiveness. It is very essential element in today’s time to encouraging people and work with
them in effective manner. It is group activity which manages at workplace through encouraging
various people in UPS. It composes certain advantages within the cited firm that are as follows:
Improve morality of each member
It is the duty of each individual to improve morality at workplace. It is very important to
work in the group to operate greater sense of collaboration with enhance confidence of each
person at workplace (Armstead, Bierman and Wright, 2016). Thus, UPS can prompt their
decisions to make effective working environment to accomplish goals.
Reinforce learning and foster creativity
It is another benefit to work in a group or team. In this aspect, team work in a group
which creates various strength for effective outcomes. It is also create thinking ability of various
group members with creating effectiveness. It creates efficiency and positive outcomes at
workplace for making results and performances positive (Mumford, Peterson and Robledo,
2014). In this way, people of UPS make creativity through performing activities and goals with
learning ability.
Apart from this, the company is also facing some challenges at workplace to work in a
team that are as follows:
Lacking trust
Team work is distressed consideration that creates problems to work in a group. In this
aspect, no person believes on other person so that it creates problem to dealing with situation.
There is no believed on each person within the organisation. In addition to this, there is no
adequate transparency among various members at workplace (Hysmith, 2017). Thus, it is
responsibility of high level manager of UPS to make support among people. As results, they can
easily achieve goals and objectives at workplace.
Disputed working environment
It is also a challenging phase within a team which create conflicts among various people.
Working environment of the company is no effective so that it creates problems to them to work
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in an effective working environment (Reid, 2014). This is because, work together creates
problems to make effective results.
3.2 Importance of working in a team as a leader to attain specific goals and dealing with different
situations
In order to handle situations of the company, leader possesses effective role and outcomes
at workplace. In this aspect, USP can manage their problems to deliver effective services to their
customer. In this way, they can assign duty and responsibility to each member for making
effective results and performances (Hernández, 2017). There are various elements which need to
be taken as positive aspect. In the challenging market trend, the cited firm possess problem to
deal with management, leadership and administration issues. Thus, they have responsibility to
handle situation with effective outcomes and performances. There are more leading concern
activity which needs to be handling for making positive outcomes and performances at
workplace. With the help of effective team and guidance, the company can make positive results
and performances at workplace. There are various elements which create positivity to deal with
such situations (Armstrong, 2016).
Another importance to deal with team is instructed to help each other at workplace. In this
way, the company will easily attain their goals and objectives to make decisions and profitability.
It determines quick response and payment at workplace for manage results and performances
(Mumford, Peterson and Robledo, 2014). With the help of quick response, USP will easily make
solutions for ascertain profitability and outcomes at workplace. Team can also take positive
feedback from various people to deal with situations. In this aspect, the company is also design
their deliver services with assign duty and responsibility so that they will easily attain
profitability and outcomes at workplace. It assists to handle tactical decisions for making positive
performances at workplace (Bush and Middlewood, 2013).
3.3 Reviewing the effectiveness of team to achieve goals at UPS
In order to achieve goals and objectives, it is ascertain that UPS can make their
performances and outcomes for dealing with various situations at workplace. In this aspect, there
are three groups are taken at workplace who perform functions and operations in effective way
(Morse, Babcock and Murthy, 2014). With the help of effective target, the cited company can
reduce their cost and they are also save profitability at workplace so that it is beneficial to make
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decisions at workplace. All three team support to each element which acquire for deal with
various situations. As results, they will easily make profitability and outcomes for making
positive environment at workplace (Cabral, Hanson and Reilly, 2016). All three teams support to
customer through taking guidance from senior people at workplace. These tactics give effective
results at workplace for dealing with various situations. In this context, UPS will also achieve
quick response from customer so that it is beneficial to make effective results and performances
within the business environment.
In addition to this, smooth functioning assist to create effective results and performances at
workplace for making positive outcomes. In this aspect, the company make profitability and
effective results that assist to create profitability and outcomes at workplace. It also enhances
revenue and profit from adopting various tactics and outcomes so that business will accomplish
their targets and goals effectively for achieve targets and objectives (Armstead, Bierman and
Wright, 2016). Further, feedback from customer assist to assess demand and their requirement
for accomplish outcomes and performances within the company.
TASK 4
4.1 Important factors which involve in planning and monitoring of work performances of UPS
It is very essential to deal with various situations to make effective results and
performances. In this aspect, manager needs to assess their performances and monitor it to
accomplish desire results at workplace. Thus, they will easily attain profitability and outcomes to
make results and performances at high level. Manager of the company identified various factors
which create impact on planning and monitoring of performances of the enterprise (Armstead,
Bierman and Wright, 2016). They are as follows:
For planning following elements are considering at workplace:
 Making plan of different elements which require perform functions and operations at
workplace.
 Resources that are require for help various people and improve their outcomes for deals
with situation at workplace (Scholtz, Meares and Wood, 2014).
 Approaches which needed at UPS for enhance skills and knowledge of staff member at
workplace.
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 Identify task which make appropriate or not within the company.
For monitoring the organisation outcomes, following elements are require to assess at workplace
 Make provision and consider feedback from daily basis (Mumford, Peterson and
Robledo, 2014).
 Creating relations among performances and make incentives program
 Appreciation for good and well performances at workplace
 For making effective results, UPS need to concentrate on their outcomes and
performances.
4.2 Planning and delivering the assessment of development needs of individual at workplace
In order to make plan and effective results, it is essential to deliver effective performances at
workplace. In this aspect, development needs are classified for each individual to make
profitability and maintain outcomes within the company (Morse, Babcock and Murthy, 2014). In
this aspect, individual has responsibility to concentrate on appropriate plan of UPS. Development
needs are consider as follows:
Assess strength
In respect to make effective performances and outcomes, the chosen organisation has
chance to make effective results at workplace. The company has more people who are handle
outcomes and performances at workplace for effective results and performances. In this aspect,
the company can ascertain their results and performances to deal with various situations at
workplace (Hogg, Thetford and Robinson, 2017). In this way, USP can deal with various
outcomes which demonstrate benefits to make profitability at workplace.
Determine business objectives
After assessing strength, the company need to concentrate on their results and
performances. In this way, they have to ascertain objectives which they want to accomplish at
workplace. Thus, they will easily make profits and revenue within the organisation. The cited
firm has main objective is to deliver timely services to each member so that they can achieve
more profits (Chen, Liu and Lee, 2014).
Align objectives with strength of UPS
In this step, the company has duty to align their objectives with strength so that it is
beneficial to make positive results and performances. In this way, USP has many employees so
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that they can assign duty and responsibility to each member. It will assist to achieve objectives in
effective manner (Liew, Michaelides and Bunce, 2014).
Accumulation of resources
After align objective with strength, the chosen organisation need to identify their
resources through they will achieve their targets and goals in effective manner. As results, they
can easily ascertain profitability to make profitability and outcomes at workplace (Bellantuono
and Gonos, 2016).
4.3 Evaluating the success process of UPS
In order to make effective functions and operations, it is very important to assess success of the
chosen organisation. In this aspect, assessment process develops profitability and outcomes in
systematic way so that UPS will easily deal various situations at workplace. In this aspect,
improvements assist to gain proper functions and operations which demonstrate effective results
and performances at workplace. In this aspect, results also manage at workplace for developing
results and performances (Scholtz, Meares and Wood, 2014). Success of the company is
depending on assessment process which includes following elements:
 Conducting program to assess each individual participation towards the goals and
objectives of UPS.
 Conducting interview program from different candidates to assess condition of working
environment.
 Conducting test to identify employee knowledge and skills at workplace
 Providing task to each candidate to find their performances (Armstead, Bierman and
Wright, 2016).
 Review success of the company to accomplish goals and objectives.
 Providing task to each employee to assess their participation for achieve targets and
outcomes.
 Evaluation of business results for development of the company within the organisation
(Van den Bergh, Thijs and Viaene, 2014).
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CONCLUSION
From the above report, it can be concluded that HRM of UPS is working effectively at
workplace to solve their issues. In this aspect, workforce is manage through maintaining
workforce for achieve goals and objectives. Furthermore, the company is recruiting various new
staff member at workplace for which report demonstrate documentation. Moreover, it also
summarized process of recruitment, selection and achieved targets of the company. In addition to
this, different types of leadership style has been articulated which taken by the cited firm for
accomplish objectives. At last, it develops a plan to make decisions for achieve goals and
objectives in systematic way.
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