Employability Skills Report: Task Analysis for Travelodge Hotel

This report provides a comprehensive analysis of employability skills within the context of a Travelodge Hotel. It begins by outlining the importance of these skills in achieving individual and organizational goals, focusing on the responsibilities and performance objectives of an Assistant Manager. The report then evaluates the effectiveness of these objectives and offers recommendations for improvement, including time management strategies and motivational techniques. It addresses workplace problems, such as conflict and time management issues, proposing solutions and strategies for resolution. The report explores team dynamics, alternative approaches to task accomplishment, and the evaluation of tools and methods for problem-solving, including a specific strategy for addressing labor turnover and its potential impact on the business. Overall, the report offers practical insights and solutions to enhance workplace performance and address common challenges faced within the hospitality industry.

Employability Skills

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Developing a set of own responsibilities and performance objectives.............................1
1.2 Evaluating the own effectiveness against defined objectives...........................................2
1.3 Make recommendation for improvement.........................................................................3
1.4 Reviewing how motivational techniques can be used to improve quality of performance...4
TASK 2............................................................................................................................................5
2.1 Develop a Solutions to work-based problems..................................................................5
2.2 Forming a letter to senior management of the Travelodge hotel to inform them about the
problem...................................................................................................................................6
2.3 Explaining the time-management strategies in order to ensure positive environment at
Travelodge hotel.....................................................................................................................8
TASK 3..........................................................................................................................................10
3.1 Explaining the roles people play in team and grow they can work together to achieve
shared goals. ........................................................................................................................10
3.2 Analysing the team dynamics.........................................................................................11
3.3 Describing the alternative ways to accomplish the task to ensure team goals...............12
TASK 4..........................................................................................................................................13
4.1 Evaluating tools and methods for developing solutions to problems.............................13
4.2 Developing an appropriate strategy for resolving a particular problem of labour turnover.
..............................................................................................................................................14
4.3 Evaluating the potential impact on the business of implementing the strategy. ...........14
CONCLUSION .............................................................................................................................15
REFERENCES ...............................................................................................................................1

INTRODUCTION
Employability skills are designed to meet the needs of individual career and personal
goals. Employment skills generally help person at workplace to achieve the company set
objectives and goals and their own personal goals as well. To work in organisation, individual
need to have some set skills or knowledge to attract the employer in order to get the best position
in the company. It will outline importance of employability skills in maximizing sales & profit in
order to meet the agreed target and the purpose of the organisation.
Assignment will be explaining managerial responsibilities and performance objectives
and effectiveness against defined objectives. Moreover, study presents time management
strategies in relation to the work-based experience. On that behalf study also focuses on the
alternative ways in order to accomplish the work or team goals. Appropriate approaches and
strategies again very much necessary to resolve the employee labour issues within the
Travelodge.
TASK 1
1.1 Developing a set of own responsibilities and performance objectives.
Individual person should have skills or knowledge to their particular domain, that helps to
get the career opportunities (Baron, Mueller and Wolfe, 2016). Being as an Assistant Manager in
Travelodge Hotel here are some of my employability skills which is essential for effective
employment.
Own responsibilities & Performance objectives
Own responsibilities are the direct level of work in order to achieve the set objectives and
goals. Apart from that, there are given some responsibilities of being Assistant manager at
Travelodge Hotel (Bolden, 2016).
Responsibilities
Direct & Indirect relationship: Being as an Assistant manager, I am responsible to
maintained the good relationship with my employees, colleagues or other workers who work for
the company. This responsibility helps in maintaining long term relationship with employee
which also supports staff retention.
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Decision making processes: I am also responsible to take decision making in order to
ensure company objectives and goals. For example, take decision of employee’s task, setting
long-term short-term objectives etc.
Employment legislations: In order to keep ethical work culture, this is my responsibility
to adopt all employment laws like Occupation health and safety, Equality Act, etc. to manage
ethical and safe working environment.
Employment rights: I focus on attaining advantage over employee rights to ensure the
healthy and safe workplace environment. Further, it is my responsibility to protect employment
rights within the workplace environment like share work culture, training, mentoring, etc.
Communicating with staff: Being as a Assistant manager it is my responsibility to
manage good relationship with other staff members. So that, it can help to manage work in
systematic manner. Good relation with staff helps to perform work with good quality.
Manage Time : It is a very big responsibility to manage work on time, it helps to
maintained the consistency of work and build new future opportunity and goals.
Performance objectives
 My performance objectives are to learn about my strength & weaknesses for which I need
to focus by involving in training sessions.
 Another objective is to improve interpersonal skills in order to manage interacting with
employee in Hotel.
 Collaborate all employees, staff colleagues to make individual more attentive.
1.2 Evaluating the own effectiveness against defined objectives.
Individual has to evaluate their own individual effectiveness against the task assigned by
the company (Carter, Ruskin and Cassilles, 2017). It helps employees to known their own
development area. In order to evaluate own personal performance, employee needs to adopt
some systematic way such as given below:
As per the defined objective, I am well at communicating the goal into the business
functional level into the best goal performance. Moreover, as per the specified goals and
objectives I focus on continuous monitoring and tracking where I will make checklist and will
rank my objectives and improvements accordingly.
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Time and self management No Not
Entirely
Yes
I am able to organise time schedule that I comfortably meet all my
deadline task.
√
I am aware of the things that cause me to waste time and able to avoid
them when I have work to complete
√
Oral Communication
I am confident to explain my thoughts and concept to other people √
I would be confident in giving presentation to my peers √
1.3 Make recommendation for improvement.
Improvement is the best and required challenge for the effective management task in
order to meet out the best growing performance. Travelodge needs to adopt strategies to keep the
energetic pace alive in order to meet out the best productive functional task. Proper monitoring
process helps to identify the new correction requirement (Chae, Seo and Lee, 2015). Travelodge
Hotel has to make some potential leading target performance that helps to meet out the leading
growing performance task.
Meeting Goals
In order to meet the performance improvement goals and objectives. Meeting goals and
objectives can help to motivate employees to perform more better and in efficient manner.
Through this way, Manager can easily full fill the needs of training and development needs.
Take initiative
It is another improvement strategy for an individual to get some new skills or knowledge.
Take initiatives into the new functions that helps to motivate itself into some more specific area.
Employee should take participate in the activities and present their thoughts in front of their
higher management (Cruz and Dominguez, 2016). It helps to take better chances to grow in a
more appropriate level.
Manager can also adopt the appraisal criteria in order to meet out the individual needs
and goals. For that, Manager should need to collect personal data, rating methods such as
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comparison between employees, checklist etc. this process can help to achieve the set objectives
and helps to identify who are need to get training.
1.4 Reviewing how motivational techniques can be used to improve quality of performance.
Motivation is the best way to enhance the individual level of performance and goal.
Motivation has been given by given employees better working environment, good growth
opportunity, good salary package, productive training and development. These are the ways of
motivation that affect the quality of work in a positive manner as well.
Maslow Need Hierarchy theory
Physiological need: Physiological need theory includes the basic needs of air, water,
clothing and shelter. This helps to motivate employees and create positive working environment.
This is the best way to motivate employees by providing healthy and fresh working environment
to the employees. Employees try to eliminate company issues and challenges into the another
more effective manner (Healey, Vuori and Hodgkinson, 2015).
Safety needs: Safety needs are the second most important needs of an individual. Such
needs include good physical environmental and emotional safety and protection. It includes job
security. Financial security etc. these needs helps to enhance the employee motivation at
workplace.
Social Belonging: Social needs must be fulfilled of employee or an individual which
includes love, affection, care and friendship. For that, company needs to conduct informal
meetings to enhance employee motivation.
Self Esteem: celebrate employee’s achievement through employee recognition. Celebrate
employee achievement through giving employee of the month, performer of the company. It will
help to maintaining the effective management task in order to meet out the company as well as
employee performance. This the best way to improve the employee productive performance.
Self-Actualisation: This is another motivational way through employee get more benefit
to grow more into more appropriate manner (Jackson, 2015). Apart from that, it also helps to
bring new managerial task to make more profit for the organisation. Moreover, it brings so many
opportunities for an individual to keep the profit sustained and effective with the long-term
market. It is another technique that helps to improve better quality improvement work.
Encourage professional enrichment refers that, in which company initiate employee to get
more education for further development (Levi, 2015). It brings new managing and effective
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development growth task. This can be more helpful to create employee quality performance and
bring some new changes for the more betterment. It helps to take care of the organisation in
order to meet out the best way to promote effective challenging task.
Two Factor motivational theory
In order to motivate employees in a more appropriate manner. Company needs to adopt
Two factor theory in which employees’ motivation has divided into two factor motivator or
hygiene factor. Motivator factor includes that, employees get motivated by getting appraisal,
appreciation, rewards, gifts, promotions. On the other hand, other kind of employees can be
motivated by getting healthy working environment, neat and cleanliness. This theory should
adopt by the company in order to meet out the employee satisfaction needs.
Disadvantages
In order to manage work environment of employees and maintained positive working
environment. Limitation of Maslow Need hierarchy theory is they does not meet the all needs of
employees motivation that lead to employees dissatisfaction. This theory claimed that employees
are not get motivated by their higher order needs such as self actualization, shelter etc.
on the other side, limitation of Two Factor motivational theory is it is not necessary that
motivate factor full fill the employee needs fully.
TASK 2
2.1 Develop a Solutions to work-based problems
Work place issues and challenges creates demotivation among employees due to which it
reflects employee’s performance. As per the experience at Travelodge hotel being as a Assitant
manager, there are two major workplace issues such as conflict among employees and time
management (Mardani, Jusoh and Zavadskas, 2015). These are two common issues which needs
to resolved in order to manage positive workplace environment and effective customer services.
Solution for time management issue
Travelodge hotel can adopt some time management approaches and strategies achieve
the set objectives and goals of company. For that, organisation will adopt some following ways
given below:
Make a Schedule: Company or an individual need to make plans about what they
actually need to do. For that, Employees need to organises activities in an proper manner (Seven
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ways to improve time management skills, 2016). Such as Travelodge hotel will make chart of
new customers, new offers they provide to the clients etc.
Prioritize: This is another way to remove the time management issues from Travelodge.
Make the work divided into small, medium- and long-term goals.
Other solutions
 Travelodge hotel can also work steadily rather than erratically in order to accomplish the
company objectives and better customer service (Migilinskas and et.al., 2017). Make proper time chart to measure the activities plan or their time to perform.
Solution for conflict among employees
Conflict within workplace might create negative image of the company in front of their
customer and employees. Travelodge hotel need to adopt some of the problem-solving
techniques to implement in the management styles.
Avoiding the conflict: this is the best way to resolve conflict between employees. In this
process one people should let go the issue and assure that it would not happen again in the future.
This process of avoidance can remove conflict and help to create good healthy environment
(Miron-Spektor and Beenen, 2015).
Negotiation: It is the biggest way to resolve the conflict or between two parties. This step
helps to make both the party happy at some common ground.
2.2 Forming a letter to senior management of the Travelodge hotel to inform them about the
problem.
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Letter
To: Senior management
From: John Willsome
Data: 19-01-2019
Re: Workplace issue
I am compelled to express concern about common issues in hotel that is workplace conflicts
and communication between staff due to which time management get affected which are
impacting performance of employees as well as business. In order to meet out the employee
team performance. Company management suffering issue due to communication gap. For
which company will going to refer new practices to engage employee satisfaction and growth.
Operation department facing issue of time management due to which customer service has
affected and give bad impact on the company image. I recommend that we should need to
revisit this situation or make some new plans related to this current matter. We should need to
apply some solution techniques to ensure that Travelodge hotel have not made any errors.
It is important for the management to focus on improving employee’s motivation. Also, training
& development regarding interpersonal skills, workplace conflicts resolution, time management
can help in attaining productivity in business and employee’s performance.
Sincerely,
John Willsome
Memo
To: Travelodge Staff
From: John Willsome (Assistant manager)
Regarding: New strategies to resolve workplace conflict.
Dear Travelodge Staff members we have implementing new practices and working environment
to reduce conflict and miss management. This process helps employee to reduce
communication conflict by adopting some potential practices within the company. It has been
my pleasure to involvement changes seeking for your support.
Sincerely
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John Willsome
2.3 Explaining the time-management strategies in order to ensure positive environment at
Travelodge hotel.
Importance of Time management
Time management is very important tool to accomplish work on time in systematic
manner. It is the responsibility of manager to look up the things or activities running in the
business. Time management is essential in planning, to organised work properly or to be more
focused towards work.
Time management is the best way to promote the positive healthy environment at
workplace. This is the way to control all uncertain situation happening in future in order to meet
out the objective and goals effectively (Ting-Toomey and Dorjee, 2018).
Time management Strategies
Prioritising workload: Managing work as per the priorities will always help to achieve
the objective. Travelodge hotel will adopt this practice and implement it on their business plans.
However, Travelodge hotel will schedule activities as per their urgency and by categorizing work
in terms like terms urgent, not urgent, important and not so important. This strategy will make
task more reliable and easier to work in a productive manner (Verma and et.al., 2018).
Making and keeping appointment: Scheduling work prior such as some important
meetings, appointments etc. This reflect the importance of time commitments; Travelodge hotel
can use time log and specify the individual productive time to use.
Time for learning: helps employees to learn something different from routine work.
This can help company to make use of better resources to get the good outcomes and growth.
Reliable estimate of task time: Set the time of particular activity so that employees of
Travelodge hotel can focus on every work equally (Wallin, Nokelainen and Mikkonen, 2018).
This process helps to manage motivated workplace environment of Travelodge Hotel.
Avoid Multitasking: Travelodge hotel should make sure about multi-tasking and
provides functioning level at good skills level.
Time management Quadrant
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Quadrant 1: this quadrant refer those task and work which is most important to be performed at
first priority for the manager. In other words according to this level manager should need to
perform work as per the important deadlines.
Quadrant 2: the next quadrant refer for long term strategizing and development.
Quadrant 3: this level to manage time is is for time pressured distraction, in other words those
task is not very much important but someone wants it at same time.
Quadrant 4: This for those work that yield value, this kind of activities are generally used for
taking break from the time pressured.
Advantages
 It is very helpful for manager to accomplish task on time.
 It helps to minimize time cost and wastage of raw material.
 It is productive to enhance work quality.
Disadvantages
 It is tough to adopt by employees and difficult to adopt.
 Due to poor planning employees feel behind from the work.
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Illustration 1: Time Quadrant
(Source : TIME MANAGEMENT GRID, 2018)

TASK 3
3.1 Explaining the roles people play in team and grow they can work together to achieve shared
goals.
Team effectiveness help organisation achieves the common goal and objective. To work
as a team collaboration, togetherness is very necessary to make a productive outcomes and goals
(Wiesner, 2017). Without the support of individual, company cannot get their goals properly.
Individual person has some specific roles and responsibility in within the Travelodge Hotel. That
can help to control the system into more specific manner. Apart from that it helps to bring the
new management task to perform better growth development.
Teams in the workplace
It helps to motivate the different people to make the long-lasting efforts in work. There
are generally two types of team formal or informal team. Informal team makes friends and close
relationship with colleagues. Contrary, formal team focuses on company goals when working
together (Winchester-Seeto and Rowe, 2017).
Purpose of Teams in Travelodge Hotel
Teams in Travelodge Hotel focuses on accomplishing the objective and goals based on
task that are too long or large which is complex for an individual to perform. For example:
Travelodge Hotel create new services for their customers. For that, employees need to
understand their needs accordingly than promote the services as per that. This process required
employee more effective and knowledge as well. Behind all work done by employees they all
have some purposes behind the work. Such as to launch new services team have purpose to get
success in that. It helps to achieve the better goals and objective. The main purpose of
Travelodge is to full fill corporate objectives, problem solving approach, short term
development, flexibility or adaptability.
The purpose behind making effective team is to accomplish the company objectives,
develop problem solving approach and to adopt new changes in the working environment.
Teamwork processes
Process of team work depends upon the work of team to team. In order to generate new
planning and task, team has some specific processes such as transition processes, action
processes and interpersonal processes (Jackson, Ferns and Mclaren, 2017).
Belbin Nine team role
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