Total Quality Management (TQM)
Added On : 15 Nov 2022

An Overview of Total Quality Management (TQM)

An Overview of Total Quality Management (TQM)
Description :

Total quality management abbreviated as TQM is a set of principles that balances a link between customers, services, and product providers. As quality is an essential factor in all products and services, companies by applying total quality management endorse quality work to satisfy customer needs. 

Above, we have just provided you with a brief definition of TQM, further in this blog we are going to give a detailed study of TQM and the purpose it serves,  we are also going to make it more clear by giving you an example of this.

What is (TQM) Total Quality Management?

Let’s understand this in an easier way, TQM has three terms and each term signifies something.

T  — Total here means work of each and every worker.

Q  — Quality means excellence.

M  — Management means the art of evaluating, maintaining, and completing a task within a particular time limit.

Let's combine these words to coined out a basic understanding of total quality management.

Total quality managementis the honest and prolonged exercise of detecting, reducing, and eradicating errors from manufacturing, delivering products and services, and hence, improving the customer experience and ensuring that employees are always on standby, updated, and up to speed with their training. Thus, total quality management aims to uphold the quality of the production process and make the process of production accountable for the final quality of the product and service.

Principles of Total Quality Management:

As it is a customer-focused and customer-centric process and focuses mainly on consistently improving business operation management. So it makes sure that every employee work for the common goal of improving the quality of product and services. And to ensure this there are a number of principles on which TQM depends:

  • Customers are the main focus: in the process of TQM, a customer decides whether the product of the company should be acknowledged or not. In the whole process customers’ input is of high value as it helps the production unit of the company to understand the actual needs of a customer and the required amenities in making a product that aligns with the customers’ choice.

    For instance: if a customer complains about the quality of the product, then the production unit of a company will improve the quality of the product by switching some of the products with some qualitative products.

  • Employee’s commitment:to make the experiment of TQM successful, bringing employees into the front is of utmost importance. The connection of employees belonging to one department should be strong with the employees of another department to nullify the mistakes and errors in the process of production.

    This will make employees more responsible for the production of a particular object. 
     Along with this, a company should provide sufficient training and tools to their employees in order to complete the assigned production within the assigned period of time. TQM also aims to reduce destruction and keep employees knowledgeable.

  • Continuous improvement: a company after getting a good response from the customer should not stop its process of improvement, instead it always strives for improvement and continue with this process by adding on some more profitable deals to make the product perform better in the market and can compete with the other products of another company well.
  • Stay adherent to the process:the TQM system relies mainly on flowcharts, diagrams, and action plans. so, every man should be well aware of his part in the whole process of production and everyone's part of the work must be recorded. This will allow detection of the mistake that happened to someone at some point.
  • Approaching both systematically and strategically:the approach of the company must be drawn in the face of the plan strategically. A company must dedicate itself to performing in an outstanding way and coming first in the race with its competitors and to win this race an organization must work with good planning.
  • Utilization of data:the data that has been recorded from evaluation to the production of the product must be collected and evaluated separately, this is known as data utilization. It is the crucial step, the data involves is of turnover, production, efficiency, and employee code of conduct. By utilizing and evaluating this data company can check if the plans or target goals are matching with this data or not.
  • Communication:communication plays a very crucial role in accomplishing the goals set up by any firm or company for themselves. Though collected data is transferred freely and easily from one department to other. But human interference is always a must. As effective communication not just only motivates employees but also results in better production.

The steps suggested above must be done thoroughly in the same process. Now as we have explained the principles of TQM. let's move on to know about its importance in any organization.

Importance of Total Quality Management: 

You have come so far with this blog on Total quality management, we discussed you about this in detail. It means it is of immense importance. Come with us to know theimportance of TQM. 

  • First thing first, tqm is extremely important for implementing and providing quality products and services to the customers.
  • It assures that company has established products of quality and detailed specifications.
  • TQM concepts aid in the characterization of material quality designs and approval standards.
  • TQM also aids in the design and development of infrastructure. It also aids in the selection of appropriate equipment.
  • TQM also gives comprehensive training to staff, ensuring that they carry out their duties properly.
  • TQM principles also govern product shipment and handling through inventory control systems.
  • The primary functions of overall quality management are quality assurance and quality control.
  • TQM permits the business to authorise services only after reviewing and ensuring that the full process was performed satisfactorily.
  • TQM maintains a healthy atmosphere for both employees and the organisation.
  • TQM meets the sensitive needs of customers and forces industries to respond to customer complaints and needs.

Every point menmtioned above how TQM is useful for any organization. Let move further to know advantages and disadvantages of TQM.

Advantages and Disadvantages of Total Quality Management:

Though TQM is proven to be good for companies and organizations, but as everything ahs some advanbtages and disadvantages similarly, TQM also has both pros and cons, let read about the pros and cons of TQM. 



TQM minimizes the possibility of mistakes or errors.

Implementation may take much time.

It helps in uplifting the quality of a product, and eventually improves the reputation of the company.

Results may take time of year or more to be seen.

It helps in solving the problem very quickly.


So, these were the pros and cons of the total quality management, now you can ee by yourself that it has more advantages than disadvantages. Hope we were successful in making you understand about the total quality management.

With this flow of knowledge we have come to the beach of the knowledge, lets conclude this journey by taking a look at the key take aways from the topic Total quality management. 
  • Total quality management (TQM) refers to the continuous process of recognising, decreasing, or eliminating faults.
  • It is used to improve customer service, streamline supply chain management, and train staff.
  • The goal is to continuously improve internal practises in order to increase the quality of an organization's outputs, including goods and services.
  • The goal of total quality management is to hold all stakeholders engaged in the manufacturing process accountable for the entire quality of the finished product or service.
  • TQM is commonly defined by some guiding principles, which range from focusing on consumers to continuously improving and adhering to processes.