Effective Communication in NDIS

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Effective Communication

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Executive Summary
The main purpose of the report was to analyze communication hierarchy as well as
organization structure. In the report it has been examined that communication plays an
important role for sustainability in the market. It was found that NDIS follows chain
organization structure in the organization. The report has also examined NDIS has adopted
leadership and communication styles such as authoritative leadership style, participative,
collaborative leadership style and etc. Thus, it faced various problems so, NDIS focused on
transformational leadership style.

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Table of Contents
Acknowledgement.................................................................................................................................4
Introduction...........................................................................................................................................5
Overview of NDIS.................................................................................................................................7
Organizational Structure and Communication Hierarchy of NDIS........................................................7
Communication Hierarchy.................................................................................................................8
Key Themes used by NDIS.................................................................................................................10
By applying certain models and theories of communication the effectiveness of communication is
evaluated in the organization...............................................................................................................12
Significance of Visual design elements.......................................................................................14
Recommendation.................................................................................................................................15
Conclusion...........................................................................................................................................16
References...........................................................................................................................................17
Appendix.............................................................................................................................................20

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Acknowledgement
While preparing my assignment, I had to take guidance from secondary sources as well as I
had to consult my doubts from my seniors. The completion of this assignment gave me much
pleasure. I am happy to show my appreciation to .....................to provide me good guideline
for this respective assignment.

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Introduction
Communication is the process by which one individual can transfer information to another
individual. It is one of the essential interpersonal interactions among individuals. In other
words, it is the two-way process that results in mutual understanding. For the success of an
organization, communication plays a significant role. Thus, the absence of communication in
the organization can affect the whole business to a great extent. Therefore, proper
communication is required to reach goals and objectives. It also plays a significant role at the
workplace as for the success of organization there should be an appropriate medium used to
communicate internally as well as externally (Carlson, 2010). There are various types of
communication such as interpersonal communication, intrapersonal communication, public
communication and mass communication. In terms of intrapersonal communication, it is for
oneself through feeling and thinking process. These types of communication provide an
individual with its own concept and information. Interpersonal communication depicts
interaction among two people. For example, instruction of staff, feedback as well as the
relation with customers. In terms of mass communication, it is the type of communication
that is originated from one source and takes place when the communication in the
organization is conducted with a number of receivers. In terms of mass communication, it
includes public where the information is sent in the newspaper, television and etc. It can also
be said that capability of communicating depends upon the learned behaviour that is
dependent upon the skills that are gained from experiences.
The report determines the communication hierarchy and structure of an organization. For this
report, National Disability Insurance Agency is selected as an organization to accomplish the
report in an appropriate manner. The report determines significance of visual design
elements. The questionnaire is also prepared in the report. The report also includes leadership

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and communication style. It also includes models like Laswell’s, Shanon, and weaver model.
At last, provide recommendation as to how the process of communication should be
improved.