Empirical Study on Employee Loyalty and Engagement

This assignment presents a collection of research studies on employee loyalty and engagement in the context of organizational performance. The studies examine the impact of compensation, benefits, procedural justice, managerial trustworthiness, and ethics culture on employee attitudes and behaviors. The research findings highlight the importance of creating a positive work environment that fosters employee engagement and loyalty. The assignment is suitable for students in human resource management, organizational behavior, and business administration courses.

EMPLOYEE
RELATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
P1. Value and importance of employee relations........................................................................3
P2. Fundamentals of employment law........................................................................................4
TASK2.............................................................................................................................................6
P3. Different types of rights, duties and obligations of employer and employee.......................6
P4. Determining suitable advices for rights, duties and obligations of employer and employee.
.....................................................................................................................................................8
TASK3.............................................................................................................................................9
P5. Stakeholder analysis for Amazon.........................................................................................9
TASK4...........................................................................................................................................10
P6. Negative and positive employee relations on different stakeholders..................................10
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................13

INTRODUCTION
Employee relation plan refers to an institution attempt to manage relationship between
employer and worker. It describes that no individual can work alone and so employees must be
comfortable with each other for a healthy atmosphere at work. Organisation undertaken in this
report is Amazon which was founded in 1994 and deals in e-commerce and cloud computing
industry all over the world. For understanding of employee relations, various principles will be
discussed with organisations context. This report will define the appropriate advices relating to
rights, duties and obligations of the employment relationship. Further, it will explain the roles of
different stakeholders who assist positivity in maintaining relations. Later part of the report will
evaluate positive and negative impact of employees relations.
TASK1
P1. Value and importance of employee relations.
Maintaining the stronger employee relationship can be the ultimate success of an
organisation. Human beings are not machines that can start working with push button. They need
people to talk, share ideas, exchange information, etc. at workplace (Hameed and et. al., 2014).
Good employee relation signifies that employees will feel positive about their job, identity, etc.
Amazon will maintain good and healthy relations with their employees and provide friendly
atmosphere which will give benefit to the growth and development of organisation. Amazon
emphasises on giving value and importance of maintaining employee relations in various ways
which are discussed below :-
 Productivity: Strong and healthy relationships between employees creates a fruitful
environment within the Amazon. They have invested in employee relations programs and
which increases productivity and finally leads to increase in revenues and financial
position of the company.
 Communication: Maintaining an open channel of communication is useful in analysing
the problems and obstacles and this will be beneficial for resolving issues. Also effective
communication in Amazon with employees will help them to make them clear with the
mission and vision of the company and they will work in accordance with it.

 Delegation: This is very crucial in assigning work or task in the business organisation.
Through this, Amazon will take an opportunity to train and empower its employees. This
will allow employees in understanding the strength and weakness of Amazon.
 Employee loyalty: Creating friendly and maintaining harmony in the environment will
lead to the increase in loyalty of the manpower (Mittal and Dhar, 2015). This will be
useful for Amazon, as employee will be retained in the company and cost of recruitment,
training, etc. will also be cut down.
 Conflict reduction: When Amazon will give friendly environment to the employees, this
will reduce the chances of conflict. Reduction in conflict will lead to employees
concentrate on the task assigned to them and this will contribute in their productivity.
 Increases morale: This will increase the morale of employees which will be helpful for
Amazon as employees will give best results in their working. This will also increase the
sense of trust and maintains relationships.
 Job security: Every employee needs various form of securities like job security, health
and safety, etc. Amazon, by ensuring these securities will assuresassure the employees
that their job is safe and this will help them to work with full zeal and confidence.
 Democratic leadership styles: This kind of style will allow democracy in the working
place. Leaders of Amazon will follow this leadership style as this will be useful in
sharing ideas and information with employees, make them part of decision making
process, take their advices and suggestions, etc. By doing this, employees will feel
attentive and motivated.
 Innovation: Employee relations helps Amazon to fully utilise the potential and
capabilities of employees. Highly skilled employees will help in innovations of different
products and services as new products are necessary for every business organisation to
fulfil the needs and demands of customers.
P2. Fundamentals of employment law.
Employment law is the collection of laws and rules that regulate relationships between
employers and employees (Feldman and Butts, 2014). All business useuses some sort of
employment law. These are designed to manage the employment issues that come up on daily
basis with confidence and professionalism. Amazon will adopt these laws and will understand
the laws from the lawyer. These laws are very essential for Amazon to maintain employee

relation as they are mainly concerned with the benefits of employees like ensuring safe working
environment, pay roll law, minimum wages law, discrimination law, termination law, etc. These
laws will help the employees in maintaining legal compliances in the institutions. Following are
the employment laws followed by Amazon is discussed below :-
 Employees and workers : Status of employees are increasingly essential as new ways of
working became more prominent. Organisations provide daily services to the employees
like food delivery, taxies, etc. It is defined in the case law of UK.
 Data protection: It is about taking precautions about important subject matter and
ensures that it is used effectively and legally (Shuck and et. al., 2014). Amazon, in UK
with the Data Protection Act 2018, utilizes the General Data Protection Regulation. In
this, all employees are aware of their duties and penalties for breaking the regulation. It
ensures privacy and confidentiality of work.
 Working time: They are governed by Working Time Regulation 1998 in UK. In this law,
Amazon will limit the working to an average of 48 hours and day to an average of 8
hours. It also ensure the paid leaves for workers and employees.
 Health and safety: Employer face wide range of duties and responsibilities in protecting
the health and safety of their employees. Amazon will tackle the legal issues of managing
employees stress in the workplace such as employees duties, avoidance of stress, etc.
This law will also manage risk at the workplace.
 Equal pay: The Equality Act 2018, ensure equal rights for men and women to equal pay
for equal work. Amazon with this law ensures, that they treat men and women equal. This
will help maintaining equality at the workplace and no individual will be treated as
superior.
 Religion and belief discrimination: Amazon will adopt the Equality Act 2010, which
defines religion as set of protected characteristics to which various different types of
discrimination apply. This will allow employees of various religions and beliefs to work
together.
 Bullying and harassment: Employers of Amazon are accountable for preventing
bullying and harassment at the workplace. It will use Equality Act 2010 which defines
information of all types of bullying which can be regarded as violative, discouraging and
vindictive action.

 Transfer of undertaking: Amazon will use Transfer of Undertaking Regulation which is
also known as TUPE. It will protect the employeesemployee’s terms and conditions of
employment when the business will be transferred from one owner to another.
TASK2
P3. Different types of rights, duties and obligations of employer and employee.
Employer and employee possespossess numerous duties, rights and obligations at the
workplace which are required to be followed in order to maintain peace and harmony in the
organisation (Mitonga-Monga and Cilliers, 2015). It is mandatory for both employees and
employer to understand their responsibilities clearly and work in accordance with it. Employers
are expected to ensure security, safety, training, etc. to their employees whereas employees are
expectable to follow the guidelines set by employer and provide adequate results. Amazon will
have numerous rights, duties and obligations of employer and employees which are discussed
below :-
Employer
It refers to the person or organisation who is responsible for hiring employee or workers.
Employer of Amazon will exercise several different rights, duties and obligations to enhance
employee relations and they are discussed below:-
Rights Duties Obligations
 Paying wages correctly
and fairly to the
employees.
 Furnishing employees
with salary slips.
 They have the right to
take tribunal decisions
in the organisation.
 They have to right to
ensure that the
organisation is working
in an environment
 It is the duty of the
employer to provide
safe and healthy
environment to the
employees.
 They must always
assure that employees
have all the facilities
like clean working
place, tidy wash rooms,
hygienic drinking
water, etc.
 To give the employee
weekly off, public
holidays and required
leaves.
 To take all necessary
safety and health
measures for ensuring
security of employee.
 Make provisions of
materials and resources
which are needed to
implement the work or

which is free from
discrimination,
molestation and
mistreatment.
 It is their very crucial
duty to provide
adequate training to the
employees and it will
enhance their growth
and development.
task assigned to the
employees.
Employee
They are the person hired by the employers for wages or salaries in the organisation
(Waddock and Bodwell, 2017). They work under the legal compliance and in Amazon
employees will have certain rights, duties and obligations which are expected by them to perform
and they are discussed below:
Rights Duties Obligation
 Right of employees
includes certain claims
available for them like
grating sick leaves,
salary is credited, etc.
 It is the right of the
employee to choose
flexible working hours
and they cannot be
forced to work more
then 48 hours in a
week.
 In case of any
disability, employees
can get the work done
from home.
 There are some policies
in the organisations
which are required to
be followed by the
employees.
 It is the crucial duty of
the employee to follow
with the uniform policy
of the organisation. In
this, certain uniform
will be given to them
which they will have to
wear everyday.
 They are required to
perform the assigned
task or work before the
deadlines.
 To inform employer or
senior authority, in
case of any abuse or
danger.
 They are needed to
follow instructions
given by employer
based on the terms of
the contract and work
rules.
 Women workers must
be entitled with several
different obligations
regarding maternity
leaves, flexible hours
so that they can
maintain a balance
between work and life.

P4. Determining suitable advices for rights, duties and obligations of employer and employee.
Employment relationship is the legal link between employer and employee in the
organisation. It consistconsists of employer and employee who relate to each other (Guillon and
Cezanne, 2014). It is the constant and informal process that happens whenever an employer deals
with its employees and vice versa. It is the process of undertaking by an employee to provide
skill and efforts to the employer in exchange of salary or remuneration. For increasing their
effectiveness and productivity, Amazon will improve the rights, duties and obligations which
will further channelisechannelize the employment relationships. Following are the points
discussed below which will help in improving the employment relationship in Amazon :-
 By making communication channel more effective such that lower level people can
directly contact or by making query boxes, can put their issues in it which will be
checked by top level and executives and helps in maintaining harmony.
 Employers by following democratic leadership style, will give power of exchanging
information, ideas and thoughts to the employees. With this they feel attentive and
enthusiastic to perform well in the company (Shuck and Rocco, 2014).
 Organisation must provide multi cuisine food as they employee people from various
cultures, beliefs and also from various countries. This will give people to enjoy the food
of their choice which is very important in every organisation.
 Employer must take monthly feedback from employees regarding any problems, issues.
This will help them in clearly monitoring and controlling the obstacles and risk.
 Organisation must rotate the teams after a certain period of time as this will help in
enhancing flexibility in the behaviour and functioning of work.
 They must also comply with different rights like Right of unfair dismissal and
discrimination which will protect the discrimination at work place regarding age, gender,
sexual orientation, ethnicity, belief, etc.
 They must arrange at least one outing for the employees in a month. It can be out of the
city or just a film, etc. This will make their mind fresh and helps in developing informal
relations and formal relations together.

 Organisation by providing a family gathering of employees and employers will also
enhance the relationships (Ibrahim and Al Falasi, 2014). This can be done on special
occasions where each employee or employer will be required to come with family.
 Organisations must concentrate more on the women employees specially those who are
expecting. They must be provided with all the necessary facilities at the workplace. Apart
from this, Amazon will make their policies regarding maternity leaves and other benefits
to the women.
TASK3
P5. Stakeholder analysis for Amazon.
Stakeholder are people who are needed to be considered for accomplishing organisational
goals and objectives (Alagaraja and Shuck, 2015). Identification of all stakeholders is very
crucial for achieving growth and success. Stakeholder analysis is a tool to analyse their powers
and responsibilities. This is used to identify all key stakeholders in the organisation and their
needs who have vested interest in the relatable issues. This further analyses the effects of these
groups and find appropriate measures to minimise their adverse impact.
In Amazon, satisfying stakeholder will support organisational growth in e-commerce
industry. Stakeholder have multifaceted widely greater involvement, considering the worldwide
scope of the organisation. Pleasing stakeholders interest will help Amazon to hold its market
position as a starring online retail company globally.
Amazon support corporate social responsibility to target the involvement of its main
stakeholdersstakeholder’s groups. The e-commerce organisation experiences pressure or burden
from various stakeholders so their CSR programs are designed to satisfy and promote the interest
of stakeholders. Following are people associated with the company: -
 Customers : CSR programs and strategies of Amazon gives the most important
preference to their customers as valuable stakeholders group. They are considered most
important because they generatesgenerate the revenues and profitability (Larsen and
Navrbjerg, 2015). The interest of these stakeholders are concerned with fair pricing, easy
and quick delivery, convenience, online security with payments, etc. For this purpose,
company uses advanced technology and software to maintain privacy and security of
customerscustomer’s transactions.

 Employees : Amazon gives prominent importance to their employees in maintaining
performance and CSR programs for the organisation. This stakeholder group is interested
in competitive advantage and career improvement. The manpower resources of the
company are important in developing innovative and creative ideas which will increase
the growth and efficiency of the organisation (Kiazad, Seibert and Kraimer, 2014). It
satisfies the interest of these stakeholders by providing them effective leadership training,
motivating them financially and non financially, ensuring security related to job, health,
safety, etc.
 Communities : Amazon maintains a CSR programs for communities. These stakeholders
influences the customer perception on companies products and offerings. It assist the
development programs for various groups like education health care, conservation of
environment by adopting go green, etc. The company assist these programs through its
support aid, Amazon Smile (Ko and Hur, 2014). For instance, this approach helps in
donating a certain percent of sales or revenue to the cause related events and programs
for developing the weaker section of society.
 Suppliers : As Amazon is a e-commerce industry, suppliers are the group of stakeholders
who provide goods and services to the company. They are generally the big companies
who supply their products for sale online. They can be different clothing brands like
UCB, lee cooper, veromoda, etc. They are important as they provide various varieties to
the customers and increases the revenue for the company.
TASK4
P6. Negative and positive employee relations on different stakeholders.
The business has become more competitive in global era. Maintaining employee
relationship is critical in present business environment. There are various people associated with
the organisation and they are known as stakeholders. Maintaining relationship with these
stakeholders is very important for Amazon. They are the people who are accountable for the
growth of the organisation. There are various impact of positive and negative relations with
stakeholders of Amazon and they are discussed below :-
Impact of positive employee relation on different stakeholders

It is very important to maintain a healthy and positive relations with different
stakeholders in Amazon as this will have a very prosperous impact which are discussed below:
 Companies wants to make money and they are still in era to increase more and more
profits. Positive relations with stakeholders like suppliers, customers, etc. will definitely
help in increasing the revenues and profits for the Amazon.
 It will enhance the productivity and growth of the organisation. If relations are good then
people will be motivated to work with full zeal and confidence to wards the betterment of
the company.
 Corporate social responsibility develops the positive image of the organisation towards
the welfare of the society. This helps in maintaining the goodwill and brand awareness
among the people.
 Customers are the most valuable stakeholders. Amazon will always take various
measures for responding to the queries and problems faced by them (Michel, Wayne and
Liao, 2015). Effective customer care service will always help them in maintaining the
customer satisfaction. Company will always focus on customer satisfaction which is the
most important.
 Employees are the stakeholders who have infinite knowledge and skills in them. They
can take organisation to higher level with their innovative ideas and effective research
and development department by analysing and meeting customer needs and wants. So
this is essential to maintain a positive relation with them and provide them with different
incentives and rewards.
Impact of negative relations on different stakeholders
If organisation fails to maintain the positive relations with the employeesemployees, then
it will affect the Amazon adversely. Following are the points discussed below regarding the
impact of negative relations with stakeholders:-
 Poor relations with stakeholders like suppliers will have adverse effect on the company.
They can increase the prices of goods and services.
 If customers problems are not solved or if they will not be satisfied then it will affect the
sales of the company. Dissatisfied customer will also do negative publicity of the
Amazon.

 Loosing customers will have a strong impact on sales and profitability of the Amazon
(Devi and Krishna, 2016). As organisation sale its products to the customers, but if they
will stop buying then Amazon will not generate revenue, which can also impact the
existence of the firm.
 If employees are not satisfied with their job, their fear of loosing job, adopting autocratic
leadership style, etc. will have a negative impact in employees mind due to which
organisation may suffer the or lose the valuable manpower.
CONCLUSION
From the above report, it has been concluded that Employee relations are very important
aspect in every organisation. This report explained the importance and value employee relations.
It also defined the fundamentals of employment law. For better understanding, it also depicted
that numerous rights, duties and obligations of employees and employer. It also suggested ways
for maintaining employment relationship. Last part of the report explained that stakeholders are
very essential element in governing the company and role of different stakeholders and their
negative and positive impact on employee relation has been elucidated.

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