Change Management - Analysis, Recommendations & Execution Plan

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Change Management
CHANGE MANAGEMENT – 981175

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Change Management
Table of Contents
Introduction.......................................................................................................................3
Case Background..........................................................................................................................3
Analysis of Change.............................................................................................................3
Nature of Change...............................................................................................................4
Employee reactions to proposed change............................................................................4
Recommendations & Execution plan..................................................................................6
Conclusion.........................................................................................................................7
References.........................................................................................................................8

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Change Management
Introduction
Case Background
The case revolves around The Blue Marina, which is an Italian restaurant located on the
ground floor of a shopping mall. The restaurant has been popular amongst the customers
because of its ease of success, no-fuss menu, simple set-up and great customer services. The
management has been able to keep the turnover time for its customers below 15 minutes,
which also adds value to the services. Recently, the restaurant has started experiencing a fall
in its profitability which can be attributed to the decreasing coordination between the waiting
and the kitchen staff. The customers have to wait for more than one and a half hour before
being served while those who remain in the queue for a long time eventually end up leaving
for another restaurant. The manager of the restaurant attributes the prevailing conditions to
poor performance management and economic crises and has stepped down for his son to take
up his position. His son, Marcello, had completed his masters in Business Administration and
has planned to introduce certain major changes in the workplace. Therefore, in this report, a
deeper insight into the change initiatives being planned for the restaurants will be discussed.
Analysis of Change
The change being planned for the restaurant is a major change that is being drive by a number
of internal and external factors. A brief description of the internal and external factors that are
driving a change in the restaurant is given below:
Internal factors: These are the factors that are related to a company itself and are in its direct
control. The internal factors driving a change in the Blue Marina are leadership and strategy.
As there is a leadership change taking place in the workplace, there will be definitely a
change in the style of working of the new employee, which will drive a change in the
workplace. Further, the new leader is also ambitious in nature and wants to implement
changes in the company’s strategies as well, which would make it more competitive and
efficient (Quain, 2018).
External factors: These factors are related to an industry on the whole and are beyond the
control of a company. The external factors driving a change at Blue Marina are competitors
and economy. As per the outgoing managers, the opening up of new bars and pubs in the