The Nature of the Rooms Division Operations

The Nature of the Rooms
Division Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Evaluate the service provided by the room division operations.............................................1
2. Roles & responsibilities of Front office manager...................................................................3
3. Legal & Statutory regulations.................................................................................................3
4. Critically analyse the Yield management...............................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Room division operation is part of operation management that tackle with the invention
of pleasant and enjoyable atmosphere. The room division can plays essential role in working
procedure of a hotel. The room division management based on the different activities in which
include distinct departments. There are consist of front office, uninformed service, housekeeping
and many others (Arthur, Herdman and Yang, 2016). It is afraid with the proper planning,
managing and controlling of all the informant are managed with different departments. These
information related with the manpower, capital, materials and equipment. In order to accomplish
set objectives of management within room division require to focus on different constraints that
require to taken into consideration. For the room management every person plays essential role
in which consist of different responsibilities as well as activities that can be categorised into
departments. In this report consist of services provided by room division operation and analysis
roles & responsibilities front office manager. Along with examine different legal and statutory
regulation in context of hotel operation and yield management.
MAIN BODY
1. Evaluate the service provided by the room division operations
Hospitality industry is broad industry in which hospital business focus on different
assortment which are offered by the room divisions operation management. There are defined
services of front office and housekeeping department such as:
Front office: It is defined as front desk or reception area or major operations department
of the hotel. This office have different types of work which is conducted by them such as,
reservations, housekeeping, sales & marketing, reception and many others. At this place most of
the people arrive and ask about their query. In a hotel a front office provide different types of
services which is act as public face of the hotel, mainly by acknowledgement hotel patrons and
checking in guests. There are defining different services that are provided by front desk such as: Greeting, registering and assigning rooms: The front office offer the services of
welcome to their customer, check out their identify before check in rooms and assign
room according to their booking (Bernstein, 2017).
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