Emerging Issues in Hospitality and Tourism

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Emerging Issues in Hospitality and
Tourism

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Executive Summary
The report highlighted the case of a food and wine festival and reflected the different customer
touch points associated to the cultural event. It thereby identified significant issues associated to
the different touch points based on mapping the same and also in reflecting quality solutions to
the issues faced.

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Table of Contents
Introduction......................................................................................................................................4
Overview of Cultural Tourism.....................................................................................................4
Overview of Report.....................................................................................................................4
Traveller’s touch points in Cultural Tourism..................................................................................4
Issues along the Traveller’s Touch Points.......................................................................................6
Solutions to the identified issues.....................................................................................................7
Conclusions......................................................................................................................................8
References........................................................................................................................................9