Employee Moods & Emotions

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Employee Moods & Emotions
ORGANISATION , BEHAVIOUR,
STRUCTURE, PROCESS – 976816

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Employee Moods & Emotions
Table of ContentsIntroduction.............................................................................3
Case Background.............................................................................3
Moods and Emotions.................................................................3
Staff Shortage.................................................................................4
Work Culture...................................................................................4
Rewards & Recognition....................................................................4
Recommendations for Improvement...........................................5
Providing Hygiene Factors...............................................................5
Increasing Emotional Quotient.........................................................6
Job Characteristics..........................................................................6
Fairness..........................................................................................7
Conclusion................................................................................ 7
References...............................................................................8

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Employee Moods & Emotions
Introduction
Case Background
ABC Healthcare Pvt. Ltd. is an American chain of healthcare providers that has over 10
healthcare units spread in different parts of America. The company was founded in 1987 by a
group of doctors and has emerged out to be one of the market leaders in the past few years.
Recently, the company has identified that one of its unit, which is operating in Virginia, has
reported a considerable downturn because of the inefficiency of its surgery department. The
healthcare staff in the surgery unit has not been able to meet the performance objectives set
up for them, which has been discovered through patient feedback forms.
The company has, since then, been conducting a number of surveys and discovered that the
employees are experiencing negative emotions and moods in the surgery unit of the Virginia
healthcare centre has led to the reported problems. This report is aimed at discussing the case
of the surgery unit of Virginia healthcare centre by providing a detailed insight into the
concept of moods and emotions and how it is having an impact on employee performance
levels. The report will also discuss certain recommendations that can be used by the
management of ABC Healthcare to deal with the issues prevailing in the surgery unit.
Moods and Emotions
The surgery unit, which was once excelling in providing healthcare services to the patients,
has now started facing a number of problems. Negative moods and emotions amongst the
staff members has been recognised as a major problem, which is leading to a decline in the
quality of services being offered to the patients along with many of the employees showing
increased absenteeism and a tendency to quit. The surgery unit consists of 19 healthcare staff
members who work in shifts to provide healthcare services to the patients.
Employee moods and emotions are their feelings that governs their behaviour in a workplace.
Employees can experience mood swings and can experience a change in their emotions as a
result of the workplace conditions (Ashkanasy & Dorris, 2017). Moods and emotions can
have a huge impact on the behaviour of the employees, which can ultimately have an effect
on a company’s bottom line. Some of the common workplace emotions or moods that