Human Resource Management

This document provides a brief description of Caltex Adelaide Company, the type of employees with reference to Atkinson's Flexible firm model, the structure, roles and responsibilities of the HR Department, and the strategic human resource management model. It also discusses the HR functions at operational, strategic, and functional levels, retention levels, and issues related to poor retention. Additionally, it includes a performance management plan and a table highlighting the pros and cons of a chosen performance review method.

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HUMAN RESOURCE MANAGEMENT

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Contents
A brief description of Caltex Adelaide Company......................................................................3
A brief description of the type of employees with reference to Atkinson’s Flexible firm
model..........................................................................................................................................3
Describe the structure, roles and responsibilities of the HR Department..................................5
Include an organization chart which shows where the HR team fits within the organization.
What sort of approach to HR can you observe about the company?.........................................5
Consider the strategic human resource management model–are there any responsibilities that
are not undertaken by the HR team in your chosen company. The strategic models of human
resource management and their responsibilities that are not undertaken in Caltex are given
below..........................................................................................................................................7
HR functions in operation, strategic and functional levels........................................................8
Research the most common reasons that people stay in their jobs,i.e, What are the 'retention
levels'? Be sure to use accurate, reliable sources.......................................................................8
If your chosen industry is hospitality or industry that suffers from high staff turnover, discuss
the issues that relate to poor retention........................................................................................8
Your response should demonstrate the depth of research and a high level of understanding of
the issues relating to retention. Develop a performance management plan for a chosen
position within an organization..................................................................................................9
Table demonstrating you have identified some of the pros and cons of your chosen
performance review method relevant to the specific position you have chosen........................9

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A brief description of Caltex Adelaide Company
The Caltex Adelaide Company is the chosen organization for the assignment to serve
the record on an understanding of human resources. In context to the chosen organization,
Caltex Adelaide is a lubricant manufacturing company situated in, Australia. The company is
known to be one of the largest petroleum and Oil Company in Australia that has 2 petroleum
refinery stations too. The company has maintained its 100 outlets in more than 50 countries
which have made them popular in global sectors.
Caltex has renowned its name as one of the popular convenience and fled company in
Australia is all due to its operations, direction set and strategy to work independently. In
accordance with the size of the company in terms of employees, they have more than 3,000
employees working in Australia.
A brief description of the type of employees with reference to Atkinson’s
Flexible firm model
Caltex Adelaide Company
Company has divided its employees in the category of two types that is with
reference to Atkinson's flexible firm model. The company has taken the flexible firm model
to distinct their employee's group according to their working and operational needs.
The Atkinson's flexible firm model divides the organization's employees into two
groups that are in the core and peripheral group.
1. Core group:

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In Atkinson's flexible firm model, the core group consists of primary employees that
are the company's internal workers as well as full-time workers who play an integral role in
organizations functionality. The employees that are distinguished in core groups are difficult
to replace all due to their high skills, experience, knowledge and their contribution to the
company's growth.
Caltex Adelaide Company has prepared its core group of employees to give them the
tasks and missions that can further help the company in its operations and to resolve the
issues in accordance with their employee's knowledge.
Figure 1: Atkinson’s flexible firm model
(source:https://www.businessballs.com/organisational-culture/flexible-firm-model/)
2. Peripheral group
The peripheral group consists of secondary employees who are less experienced as
well as less skilled. The employees who come under this group are highly variable and are

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easily available in the labour market. Typically it means that such employees can be sourced
out in short notice too whenever a company needs an employee to do a particular task.
Caltex Adelaide Company has prepared its peripheral group of employees that can be
engaged with small tasks and fewer duties. The employee under this group also holds a
responsibility to manage the work of core group employees.
Describe the structure, roles and responsibilities of the HR Department.
In any sort of organization or any type of industry, their department plays a vital role
in growing an organization objective into goals and success. As the human resource
departments are also strategic business partners. The role and responsibility of HR
departments are to hire talented personnel, which can give the organization their major
contribution with their skills sets, and experience to play their respective job. Human resource
departments also assist the employees in aligning their work by fulfilling their business goals.
The human resource management duty is also to deal with the external environment of the
organization, to analyze the failures and success points of the organization. The primary
responsibility of HR is also to create a healthy environment of the employees
Include an organization chart which shows where the HR team fits within
the organization. What sort of approach to HR can you observe about the
company?
The four types of organizational structure are used in the Caltex Company:

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Figure 2: organisation structural model.
(source: https://courses.lumenlearning.com/atd-baycollege-introbusiness/chapter/the-
organization-chart-and-reporting-structure/)
Administration structure:
In this structure, the administration body plays a major role that looks in deciding the
marketing strategies and policies of the organization.
Functional structure:
In this part, the director’s executives and managers are involved that decides in which
area the employees are going to function according to their respective job roles. The
executives and managers also play a major role to handle the finances, customer’s services and
market analysis of the company.
Divisional area:
This part of the organization is involved with a supervisor that plays a major role in
instructing the subordinates on how they can execute the business plan for organizational
growth.

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Matrix part:
The matrix part consists of labours and employees who are the core component of the
organization to develop a quality product.
Consider the strategic human resource management model–are there any
responsibilities that are not undertaken by the HR team in your chosen
company. The strategic models of human resource management and their
responsibilities that are not undertaken in Caltex are given below.
1. Standard model:
The standard model depicts the main activities that HR plays to implement and grow
their business performance and strategies. According to the standard model, the human
resources management can also become successful if the merge out their organizational
performance with an effective marketing strategy. In Caltex, the HR executives are not
involved in training their employees as well as in implementing a strategic notation to
improve their organizational performance and marketing.
2. 8 box model:
The 8 box model comprises of internal and external factors that play a major role in
making strategically movements in human resource management. The model helps in
understanding the internal as well as external environment of a business. In accordance with
the Caltex Company, the HR team has failed to analyze the factors before making a
strategically made decision on the company's growth.

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HR functions in operation, strategic and functional levels
Strategic:
HR executives need to perform efficient and reliable planning to make their organization
successful in each of their units. The HR team can plan out their strategies by analyzing the
external and internal factors that can lead their organization in growth.
Operational:
The primary responsibility of HR executives is to control and executive their inward and
outward of products that the organization has to offers to the customer.
Functional:
HR functions are to look out to manage the functional areas of the organization by
understanding the employees' demand, policies and their satisfaction.
Research the most common reasons that people stay in their jobs,i.e, What
are the 'retention levels'? Be sure to use accurate, reliable sources.
The retention level of employees plays a major role that makes them stay in their
respective job. The major reason that makes the people stay in their job is on the way how
their organizations motivate and praise their work their deliver for them. The job satisfaction
also plays a major role to make the employees stay in their respective organization for a long
time.
If your chosen industry is hospitality or industry that suffers from high
staff turnover, discuss the issues that relate to poor retention.
According to the chosen organization, Caltex Adelaide Company has a well enriched
human resource management team. But, the company has failed and is suffering to high staff

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turnover due to the inadequacy of providing good wages to the employees, policies and
employees appraisals to the employees.
Your response should demonstrate the depth of research and a high level of
understanding of the issues relating to retention. Develop a performance
management plan for a chosen position within an organization
In Caltex Adeline organization, the structure of their each employee groups is not the
same as we have seen it above in the models. The company has divided its employee's group
into highly skilled and non- skilled workers. In such cases, the company has failed to give
better retention programs to the employees which are n learning phases or are not adequately
skilled enough to give a major contribution to the company's growth. The organization and
HR executives must plan out appraisals and motivation programs to motivate their employees
who are working in each of their business units.
Table demonstrating you have identified some of the pros and cons of your
chosen performance review method relevant to the specific position you
have chosen.
Pros Cons
1. Employees must be praised and
motivated according to their job performance
in an organization.
2. Employees must include the
promotional strategies of their employees if
1. The motivation and appraisal
programs can be an advantage for some
employees but, it can also lead to de-
motivation for their future performances.

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they see substantial growth in their course of
operations.
2. Promotional strategies can lead to a
low-performance rate of employees.

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