Communication, Negotiation and Conflict Resolution: Analyzing Conflict Situations and Providing Solutions

Communication, Negotiation
and Conflict Resolution
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Table of Contents
Introduction......................................................................................................................................2
1. Developing Self-Awareness (Chapter 1).....................................................................................2
2. Solving Problems Analytically and Creatively (Chapter 3)........................................................4
3. Managing Conflict (Chapter 7)....................................................................................................6
4. Leading Positive Change (Chapter 10)........................................................................................8
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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Introduction
Conflicts are inevitable in workplaces and could take place between colleagues, subordinates and
supervisors or between staffs and external stakeholders like regulatory agencies, customers and
suppliers. The members of the organizations comes from different backgrounds and have
different working styles but these conflicts can be managed and solved otherwise it can
negatively affect the working situations within the workplace. Managing these conflicts and
finding solutions to these conflicts is vital for all the members of the organizations such
employees, managers and owners. They must learn and practice efficient conflict management
skills for maintaining a positive environment in the workplace. The conflict resolutions helps two
or more parties for finding peaceful solutions to the disagreement between them. Whenever
conflicts arises, negotiation between them is best wat for resolving the disagreement. The paper
will analyze four situations of conflict and provide relevant solution to each of the situation of
the conflicts.
1. Developing Self-Awareness (Chapter 1)
Identification of Personal Stage of Moral Development
The personal stage of moral development is the Level 2, the Conventional level. In this level, the
social approval determines the behavior of the individuals. The person wants to win or maintain
the approval or affection of other peoples by being the right person (Whetten & Cameron, 2016).
The conformity to the rules of the society remains vital to the person (Lou, Changeux and
Rosenstand, 2017). But, the focus shifts from self-interest to relations with other persons and
systems of the society. The person tries to support the rules which are fixed by others for
winning their approval or maintaining their social status (Caldwell and Hayes, 2016).
In this case, after attending the conference, one of the managers came to office of Northwestern
division of a large clothing manufacturing company and told that he took some of his friends,
who were potential clients of the company, to Chicago for dinner at an expensive restaurant and
paid the total bill at his own expense account. But, his boss did not believed him and want proof.
He wants the sales manager of the same company to justify on his behalf that they were really

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potential clients. He has to win the approval of the boss and prove that the other manager was
right.