Capability for Managers: Interpersonal Skills and CSR Issues in Koper Resources Company

Running head: SOCIOLOGY
Capability for managers (Assessment 2)
Name of the student:
Name of the university:
Author note:

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SOCIOLOGY
Table of contents
Introduction..............................................................................................................................2
Section A....................................................................................................................................2
Effective Communication and interpersonal skills................................................................2
Questioning and message transparency.............................................................................3
Feedbacks...........................................................................................................................3
Conflict resolution skills........................................................................................................4
Compromising....................................................................................................................4
Collaborating......................................................................................................................4
Negotiation skills...................................................................................................................5
Active listening..................................................................................................................5
Problem solving skills........................................................................................................6
Exploration testing opportunities in New Zealand.....................................................................6
CSR issues and solution.............................................................................................................6
CSR issues..............................................................................................................................6
CSR Disclosure......................................................................................................................7
Solutions.................................................................................................................................7
Section C....................................................................................................................................9
Team performance management............................................................................................9
Approaches.............................................................................................................................9
Framing team participation guidelines...................................................................................9
Maori values.........................................................................................................................11
Whanaungatanga..................................................................................................................12
Manaakitanga.......................................................................................................................13
Conclusion................................................................................................................................13
References................................................................................................................................15

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SOCIOLOGY
Introduction
The interpersonal skills are important for the management of effective communication
and at the same time, manage interaction between people, individually as well as collectively
in groups. The interpersonal skills are not only required for facilitating teamwork within the
organisation and also within the community at large. The various interpersonal skills that are
required to enable team working and coordination include communication, resolution of
conflicts and negotiation skills within the working environment (Mencl, Wefald & van
Ittersum, 2016). This also includes my personal opinions and ideas along with carefully
listening and questioning to understand the body language, furthermore, ensure management
of own feelings and emotions with ease and efficiency.
Section A
Effective Communication and interpersonal skills
Effective communication means management of interaction between people within
the workplace and ensure share and exchange of information and messages required to make
progress in terms of business functions and processes (Beenen & Riggio, 2017). With the
help of effective communication and interpersonal skills, it will be much easier for me to
communicate with the employees about the corporate social responsibility issues and impart
the employee of the organisation with knowledge about how those issues can be resolved too.
I have most importantly focused on the communication skills, conflict resolution skills and
also the skills of negotiation (Buckingham & Goodall, 2015). Based on the case study, I have
been appointed as the Project Executive Director of Koper Resources Company and handed
over the responsibility of conducting the exploratory testing for the potential copper reserves
in the remote location of North Island in New Zealand (Cho et al., 2015). The interpersonal
skills related to the emotional intelligence can also help in managing own as well as the
emotions and behaviours of others required to ensure proper management of communication

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SOCIOLOGY
among friends, families as well as between the business and customers from the perspective
of business (Cowie et al., 2016).
Questioning and message transparency
The questioning is a major aspect that allows the organisational members to question
about certain matters and ensure that the questions are clarified properly to ensure drawing
the right answers. Though questioning, clarification of messages would be possible, which
could ensure maintaining the transparency and openness of messages as well. Considering the
arguments of Margerison, (2017), rather than non-verbal communication, I would like to
engage in verbal communication with the employees, which should allow for discussing with
the team members properly and at the same time, ensure resolving any issues or challenges
faced by them (Mead, 2016). With the questioning by team members, it would be easy to
understand about the CSR issues and acknowledge them about the approaches to be
undertaken for resolving the issues effectively. I would also maintain transparency and
openness for clarifying their roles and responsibilities and at the same time, clarify the
queries and questions asked by them (Mencl et al., 2016). This would also create enough
scopes and opportunities for resolving the conflicts effectively.
Feedbacks
I would be able to listen to the queries of employees and even focus on acquiring their
ideas, views and opinions. Providing feedbacks should also assist in identifying the areas of
weaknesses of employees, furthermore, assess their needs for development to ensure
performing to their potential within the workplace (Mone & London, 2018). This would also
facilitate questioning from the employees’ perspectives, which could ensure deeper
understanding about the thoughts and behaviours of the individuals that would be reflected.
This could also contribute to the management of innovation and better communication, which
are considered as essential components of collaborative working and teamwork. By listening