Quality Management in Business

QUALITY MANAGEMENT IN BUSINESS
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INTRODUCTION
Quality is the standard measure through which the efficiency of any product or
service can be identified. With the help of quality aspects, customers can identify the
suitability of the product; however on the other hand quality also aids in analyzing the
response of business towards customer’s demands (Wang, 2014). The present research
study has been made on Qbic hotel which operates business in UK as a small scale entity.
Thus, in this respect the study has been describing definition of quality and process of
inspection and assurance that is used in quality management procedure.
TASK 1 DIFFERENT APPROACHES TO QUALITY MANAGEMENT
1.1 Definition of quality in terms of business and service provision
According to Han and Hyun (2015), quality is a measure of excellence that aids
the business entity to depict that the product is free from all defects, deficiencies and
errors. Quality shows that the product is consistent and committed to certain standards
which aids in achieving uniformity in a product.
On the other hand, Kandampully, Zhang and Bilgihan (2015), states that quality
can be termed as a standard or a measure that defines the degree of excellence of a
product. Thus, quality shows presence of a distinct factor that is possessed by a product.
Panda and Das (2014), states that quality is a specific dimension that has the value
to enhance the demand of a product and that also contributes in meeting satisfaction ratio.
Therefore, quality determines the value of a specific product and service.
Stating about Qbic hotel, it can be said that quality is one basic dimension through
which the hotel can meet the requirements of customers. In hospitality industry, quality
provisions are required to be adopted in terms of meeting the preferences of the clients.
Thus, in such context quality can be considered as an important facet through which
value of service provision can be enhanced (Kandampully, Zhang and Bilgihan, 2015).
Thus, in order to give consideration towards quality facets, it is imperative for Qbic hotel
to focus on defect and error free services. The defined standards should be met in all
areas of concern.
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1.2 Process of inspection and assurance used in quality management
The process of inspection is essential to be conducted in Qbic hotel so that quality
changes can be implemented. The process of inspection is crucial in terms of identifying
the areas of improvements and modifications. Quality assurance can be analyzed only if
the business has inspected all the practices effectually. The process of inspection includes
observing services of Qbic hotel and how much the hotel is concerned about changing the
business practices (Panda and Das, 2014). Managers and senior authorities are engaged in
conducting close observation in which they also get feedback from the customers
regarding service delivery procedure.
Apart from this, Qbic hotel is also involved in implementing different quality
methods such as Total Quality Management and Six Sigma. Application of such methods
aids the business entity to enhance the quality level of services and also to acquire
attention of greater number of customers (Wang, Tsai and Tsai, 2014). In this respect, it
can be said that inspection is one of the sources through which quality assurance can be
depicted. Therefore, quality management at Qbic hotel requires inspection of each service
provision.
1.3 Range of approaches to quality management
 Total Quality Management: This is the most important approach under quality
management in which Qbic hotel is required to focus on enhancing the
capabilities of process. Through this, interest of customers can be acquired and at
the same time, they can also be retained for longer time span. This is also related
to maintaining and controlling business operations through adding value in
organizational activities (Mar Alonso-Almeida and Bremser, 2013). Thus, in such
respect it is essential for Qbic hotel to focus on four major dimensions such as
managing people, managing technologies, ensuring quality control and managing
infrastructure.
 Pareto charts: It contains both bars and line graph where the value of Qbic hotel
can be represented in descending orders by bars and this also shows the
cumulative total is further represented by the line. The major purpose of Pareto
chart is to highlight the areas of defects and the highest occurring of that defect.
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