logo

Report on Quality Management In Business

   

Added on  2020-06-03

14 Pages4108 Words30 Views
Quality Management In Business

Table of ContentsINTRODUCTION...........................................................................................................................2TASK 1............................................................................................................................................21. Definition of Quality in terms of business and Service provision.........................................21.2 Illustrating the function of Quality control as well as assurance in assurance andinspection procedure ..................................................................................................................31.3 Discussing the several approaches that can be adopted by rose and crown hotel forimproving quality management...................................................................................................41.4 Explaining the differences as well as similarities between several approaches or methods.5TASK 2............................................................................................................................................62.1 Discussion on Customer satisfaction....................................................................................62.2 Explaining the meaning of continuous improvement...........................................................82.3 Types of values that can be gained through Procedure of continuous improvement ..........82.4 Types of information made available to clients and significance of effective marketing.....9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................121

INTRODUCTIONQuality management is recognised as a technique which is adopted by organisation fordevelopment of product. In present scenario, It has become essential for organisation to focus onthe quality of products, in order to gain customer loyalty and attract more number of clients.Quality management tool assist business entity in ensuring effect services that are to be deliveredto customers. Customer and supplier relationship is based on the quality of goods or services.This factor has direct impact on the profitability and sales of firm. Effective quality managementsystem helps company in maintaining the quality of product or services. It consists of fouressential elements these are planning, improvement, quality assurance and management.The report has focus on developing the understanding about the concept of qualitymanagement and identifying the importance of same in context of Rose and crown hotel. It willhighlight some approaches that can be adopted by hotel improving quality management.TASK 11. Definition of Quality in terms of business and Service provisionQuality is defined as the characteristics or features of goods or services, which isrecognised by buyer. In present Scenario, consumers are more Quality oriented rather than priceconscious. It has been identified from the given case scenario, the rose and crown hotel is facingmany issues such as decrease in sale due to poor quality management. This factor also havedirect and major effect on firm reputation and brand image. Quality is only the factor that willsupport organisation in providing satisfaction to its client. The concept of quality assist businessentity in ensuring the adherence of the product or the service with the standards. It indicates thereputation or goodwill of firm. The good is considered to be of standard Quality if it able tofulfil the needs of customer. Product is to be considered as quality when it has been designed asper the purpose of satisfying the wants of consumer.There are many standards have been formulated or implemented by legal authority formeasuring the quality of goods or service. All these standards are applicable to all types ofproducts as well as services. It is required by the Rose and crown hotel to comply with thesestandards. As this will not only aid firm in eliminating legal obligations. The management teamin rose and crown hotel has decided to implement quality management system in order toinfluences customer to buy company's product or services. This system has provided firm an2

opportunity to rebuild or enhance its brand reputation in the market. Organisation is seekingsupport, advice as well as suggestion from internal and external stakeholders in order to identifythe area of improvement and recognising the appropriate way for bringing positive change atworkplace. The effective as well as standard quality of product or services provide customer anopportunity to ensure that the item consume by them does not have adverse effect on their health.It also enables organisation to built mutual trust with their client and retail them for long period.The several standards such as ISO allows business entity to demonstrate quality of goodsor service, its features in order to provide satisfaction to customer and influence them to buyparticular item. It also enables company to cater the expectation of their client (Dust, Rode,Arthaud‐Day, Howes and Ramaswami, 2018)1.2 Illustrating the function of Quality control as well as assurance in assurance and inspectionprocedure The objective of rose and crown hotel is to deliver high quality of goods or services tocustomers. This factor has supported organisation to establish good or leading position in themarket. It has also provided company a chance to increase profit and sales. Due to the standardquality of products or service, Cited venture has able to enhance brand reputation. Effectivequality management system has allowed firm to maintain quality of goods and services. Theimportant procedure involved in the quality management are:Quality control:It is defined as procedure of assessing as well as evaluating or reviewing the significantcomponents which are directly or indirectly associated with process of production. Qualitycontrol operation or activity enables enterprise to maintain the quality of product or servicesduring the manufacturing activity. This procedure also allows management team in rose andcrown to ensure effective as well as efficient utilisation of resources during process ofproduction. It also aids management team in recognising various internal as well as externalfactors that have major effect on quality of goods or services. This procedure also supportorganisation in identifying the influence of several variables on operational decision ordetermination of product to be manufactured. Quality control process also help operationalmanager in evaluating the performance of Employees and recognising the skills posses byworker engaged in operational activities. It allows manager to identify the performance gap and3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Quality Management
|14
|864
|57

(Solved) Quality Management in Business: Assignment
|6
|1304
|433

[PDF] Quality Management in Business Assignment
|15
|4627
|237

Report on Quality Management in Business (DOC)
|15
|4754
|40

Quality Management In Business (pdf)
|12
|5488
|221

Quality Management in Rose and Crown hotel
|14
|4358
|578