IT Management Issues (PDF)
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Added on 2021-04-21
IT Management Issues (PDF)
Added on 2021-04-21
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Running head: IT MANAGEMENT ISSUESIT Management IssuesName of the StudentName of the UniversityAuthor’s Note:
1IT MANAGEMENT ISSSUESTable of ContentsTask 1.........................................................................................................................................2Introduction............................................................................................................................2Discussion..............................................................................................................................2Case Study..........................................................................................................................2Business Operations...........................................................................................................3Three Recommendations....................................................................................................5Conclusion..............................................................................................................................6Task 2.........................................................................................................................................8References................................................................................................................................10
2IT MANAGEMENT ISSSUESTask 1IntroductionInformation technology can be defined as the proper application of systems orcomputers for the successful storing, transmission, retrieval, manipulation and collection ofinformation or data (Schwalbe, 2015). It can be easily defined as the subset of ICT. Theinformation technology simplifies the entire system of information related operations. Thevarious types of industries that are connected with the information technology are computersoftware, telecom equipments, e-commerce, transportation, electronics, internet, semiconductors and many more (Laudon & Laudon, 2015). All the industries or organizations areswitching their processes to information technology or information systems. The following report will outline a brief explanation on the entire case study ofBidTaxi. It is a new taxi service that is properly improving the ride sharing service. There arevarious goals and objectives in this business. The entire idea is to be presented to the Ministryof Public Transportation. This report will help to understand the complete presentation of thebusiness operations and three significant recommendations for the proper support to theservice. DiscussionCase StudyBidTaxi is the most advanced type of cab services that follows the bidding service fortheir rides. The drivers after noting their customers’ demands bid within ten minutes. BidTaxibasically comes with two formats (Bilbao-Osorio, Dutta & Lanvin, 2013). The first one is forthe driver and the second one is for the driver. The customer, in his format will registerhimself with the application and thus can book the cab. The driver, with his format, will focus
3IT MANAGEMENT ISSSUESon those customers, who have become partners of this taxi service. Moreover, the driver caneasily take the customers from anywhere in public. An estimated expense of the ride is alsoprovided while booking (Holtshouse, 2013). Furthermore, the customers will be able to seethe real time responses from drivers and the moment the booking is done, the cost isimmediately locked. Tracking will be done for the complete journey. This system requires allcertified drivers and the vehicle are thoroughly checked. This system would enable both thedriver and customer for rating one another and this rating will be appeared in their respectiveprofiles. Booking can also be done without smart phones and without credit or debit cards.Discounts are also given to the customers for encouraging customer loyalty (Lloyd, 2017).Moreover, the drivers who would excel in his job would be getting discount gift cards. Business OperationsThe business operations of the BidTaxi service are extremely flexible and efficient interms of other cab services (Bloom et al., 2014). This does not require any smart phone orcredit and debit card for payment. There are various information systems that are utilizedwithin the application. The most significant information systems that are embedded withinthe system mainly include decision support system or DSS, transaction processing system orTPS, management information system or MIS, accounting information system or AIS andexpert system (Laudon & Laudon, 2016). The major business operations of BidTaxi are asfollows:i) Cab Booking: This particular business operation helps the service to complete theentire work by taking customer booking in the application. It helps the application to providedrivers for their customers (Al-Mamary, Shamsuddin & Abdul Hamid, 2013). The driver thencan select his customer for the ride. A similar feature is given to the customers as well. Theycan select their own driver. Moreover, the cost of the ride would also be mentioned in thestarting of the journey. The customers can book the ride even if they do not have a smart
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