Enhancing Communication Skills: A Journey from Novice to Expert


Added on  2019-09-19

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Enhancing Communication Skills: A Journey from Novice to Expert_1

1Importance of Emotional Intelligence for Successful CareerEmotional intelligence refers to the competence of individuals to manage as well as controltheir emotions and also having the ability to manage and control the emotions of others (DiFabio and Kenny, 2015). In other words, emotionally intelligent people can influence theemotions of other people as well. On the other hand, Jiang (2016) found out that there is apositive relation between higher emotional intelligence and academic success. It is an evidentfact that graduation students usually have more academic challenges in comparison to thoseadmitted to kindergarten or high schools. Since past few decades, the most widely used tool to measure the intelligence of people,particularly students were analytic intelligence, i.e. Intelligence Quotient or IQ test. However,this only helped in determining the intelligence level of the students in numeric values basedon analogies, classification, pattern, visuals, spatial and logical tests. Two different models ofemotional intelligence are cited by Daniel Goleman and Bar-On. Bar-On emphases on a range of emotional and social abilities, including the ability to beaware of, understand, and express oneself, the ability to be aware of, understand, and relate toothers, the ability to deal with strong emotions, as well as the ability to adapt to change andsolve problems of a social or personal nature (Stys & Brown, 2004). On the other hand,Daniel Goleman emphasized on five major elements of emotional intelligence namely, -motivation, self-awareness, self-regulation, empathy, as well as social skills.If students areself-aware about their skills, requirements, strengths and weakness, they are in a betterposition to handle and control the situations (Stys & Brown, 2004). For instance, they canhave control over those situations when they feel angry over any matter, in front of thepublic, thereby not leading into an embarrassing situation. In addition to this, self-regulationis also an important aspect which enables the students, particularly those with high temper toregulate themselves before speaking a word during any conflict or debate against theirviewpoints. Coetzee and Harry (2014) in their work argued that when an individual is motivated towardscompleting a series of task or activities, they are in the better position to explain and illustratethe same to others in getting the task done effectively, and vice versa. Thus, motivatedstudents lead as an example to others even when they are assigned a complicated task, suchas performing new activities of higher level in the university or taking part in any competitionand such other cases (Di Fabio and Kenny, 2015). It has been well said that one should not
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2judge people unless they have walked in their shoes. This means, one must evaluate thecharacteristics, personality and traits only when they have faced similar issues, riskschallenges as them. Every successful leader must know how to empathise with others, so asto earn their respect, without judging them when unaware of the situation. This is calledempathy and it plays a significant role in balancing emotional aspects during situations ofdilemma. Another element of emotional intelligence is social skills which is of significant importancewhen dealing with a group of students in graduation level, because they are neither knownschool friends, nor the teachers who have been teaching since junior level (Di Fabio andKenny, 2015). Bar-On suggests that emotional intelligence develop over time and it can alsobe improved through therapy, training, as well as programming. All of them at the collegelevel are new and thus, knowing every individual is difficult.From both the different versions it can be assumed that using motivational and social skills,understanding others, expressing oneself, dealing with strong emotions students can buildrelationship with one another as well as communicate their point of view whenevernecessary. Socializing with people is also considered as a challenging task, because control ofego and self-esteem is essential in such cases for the candidates in graduation level (Di Fabioand Saklofske, 2014). Thus, it can be said that emotional intelligence enhancescommunication skills of the students as well. Johari Window- Enhancing Future Workplace CommunicationThe Johari Window Model is developed by Joseph Luften and Harry Ingham (Hartley, 2002).According to this model, when someone exposes behaviour which is perceived to bedisturbing, it is better to provide feedback to them. It is an evident fact that everyone is rightin their own opinion, however the appropriateness is evaluated by a third person withfeedback. This model suggests that an individual looks for balance in their point of views andbeliefs (Kah and Lee, 2016). In addition to this, people are not always aware of their ownbehaviour, or even if they know it very well about it, they will not admit.Thus, with theintention of reducing disagreement, one would circumvent listening to the opposingviewpoints or might also indulge in changing their beliefs so as to match their actions.However, this is for their own benefit.
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