Human Resource Managements Report 2022

Running head: HUMAN RESOURCE MANAGEMENT
HUMAN RESOURCE MANAGEMENT
Name of the Student
Name of the University
Author Note

HUMAN RESOURCE MANAGEMENT
Response to Section A: Self-directed Learning Module
The job for which I will be developing a self-directed learning module will be for the
position of a Cashier. The most significant aspect of this job is customer service skills. The
learning module will be directed towards the skill of customer service.
Step 1: Assessing readiness for learning:
In this step, I will assess the current situation and state of my learning for new skills and
integrate self-preparedness for adapting newer discipline. I assessed that I get around 6-7
hours free without any activity planned for me. The first act was to reframe my whole routine
and self-discipline my schedule by adding and substracting activities that will be necessary. I
will also prepare a self-reflection chart with the skills and networking resources that can help
me with customer service skills.
Step 2: Setting goals for learning
 Effective communication skills
 Integrating Organizational skills
 Integrating Collaboration skills
 Developing Subject matter expertise
 Workload management
 Basic Computer management
Step 3: engaging the learning process
 Understanding needs: Time management through following the reframed schedule,
the need for a strong network of seniors or an experienced person who can teach me
the intrinsic qualities.
 Developing strategies: I will adopt a strategic approach by adopting tactics and
actions such as:
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