BUMAN104A Organisational Behaviour : Assignment

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Organisational Behaviour
Case Study

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Table of Contents
Introduction...................................................................................................................2
Answer 1.......................................................................................................................2
Answer 2.......................................................................................................................3
Answer 3.......................................................................................................................4
Answer 4.......................................................................................................................6
Answer 5.......................................................................................................................6
Conclusion....................................................................................................................7
Reference List...............................................................................................................9

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Introduction
Dominos is an American pizza restaurant chain that offers its services across the
globe. The company operates in food delivery, franchising and restaurant industry
and it is known for its fast services with delicious food (Dominos 2018). This report
will analyse the case of Dominos in which the company wanted to increase its
employees along with their remuneration to expand its operations in Australia and
New Zealand. This report will be divided into three parts; the first part will focus on
determining factors which influence group effectiveness and selection methods for
hiring team members in Dominos along with validity and acceptability of the
company and applicants. The second part of this report will evaluate cultural and
leadership factors to assess various leadership styles that enable Dominos in
managing a culturally diverse workforce. The third part of this report will evaluate the
connection between conflict and stress and their impact on the organisation and
employees. Recommendations will be included to address the challenge of
managing diversity in the workplace.
Answer 1
Factors that influence group effectiveness are mentioned below which should be
evaluated by Dominos.
Individuals: A group is considered as good as it people are who form such
group. If the group comprises dedicated, talented and consciously aware
individuals who know about their responsibilities towards accomplishing
organisational objectives, then they are more likely to form an effective group
(Yidong & Xinxin 2013).
Group size: The selection of the group size is based on the type of
complexities of problems faced by the group members. In the case of
Dominos, the members directly deal with customers to serve them better. If
the group is too small, then it cannot handle the pressure. If the group is too
big, then its waste resources and leads to conflicts.
Group Norms: A group or team should be directed based on certain norms
and principles which guides its members how to act. The code of conduct

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along with unwritten expectations assists in avoiding conflicts between group
members which leads to its effectiveness.
Leadership: The quality of leadership affects the effectiveness of a team. If a
positive connection is not established between the leaders and the group
members, then it becomes difficult to direct the group in a particular director to
achieve organisational objectives (Hoon Song et al. 2012).
Cohesiveness: Cohesiveness is referred to the degree of connection and
interpersonal attachment between group members which leads to positive
results. A group with high degree of cohesion have motivated employees, and
they are loyal towards each other which are key attributes for their success.
Based on these elements, the following is a list of selection criteria which should be
used by Dominos while hiring Dominoids.
Excellent communicator: Dominoids should be excellent communicators
because they have to deal with customers and other members during their job
and without good communications skills, they cannot improve their
effectiveness.
Attitude: Dominoids should have a positive and welcoming attitude during
their job. The customers should feel unwelcomed when they visit Dominos,
and the employees should provide them appropriate services. The attitude of
employees towards each other also affects their performance which
influences the outcome of the team (Elci et al. 2012).
Honesty: Dominoids should be honest towards other members and
customers while discharging their duties. If they are dishonest, then it creates
a negative image of Dominos which could adversely affect its sales.
Respectful: Dominos has a positive reputation in Australia and New Zealand,
therefore, its employees should be respectful, or its public image can become
negative.
Answer 2
Selecting a team member is a difficult job because the member must match the
requirements and expectations of the organisations and other members to ensure
that a strong team can be built. In the case of Dominos, validity and acceptability of