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Quality Management Principles and Strategies for A-1 Express Delivery Service

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Added on  2022/11/25

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AI Summary
This training manual discusses the quality management principles, theories, tools and strategies applied in A-1 Express Delivery Service. It covers topics such as history of management, specific need for adopting QMS, Deming Cycle, Six Sigma, roles and responsibilities of senior management, metrics, general quality strategy and tools, and quality tactics in logistics and supply chain functions.

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