Implementing ICT Strategic Plan in Mall Bank

Running head: ICT MANAGEMENT
ICT MANAGEMENT
Name of the Student
Name of the University
Author’s Note:

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ICT MANAGEMENT
Background
Mall Bank is a small sized regional bank which has around 27,000 customers. This
bank provides a complete range of banking products such as home loans, insurance products
and savings accounts. This particular financial institute has around 20 branches where various
customers can approach for the purpose of creating accounts or make any sort of transaction
(Sapkota, Paudel and Subedi 2018). It has agreement where their customers are allowed to
use ATMs of other banks for a specific amount of fees. Its call centre handles various
complaints as well as general questions regarding accounts, but only operates from 7 pm to
9pm and on the weekdays. Since five years the institute had faced a huge reduction in the
number of transactions that are cash based and are carried out with the help of ATMs, besides
this they have faced a great increase in the transactions that are electronic in nature which are
carried out either online or with the use of card based transactions (Manoj 2016). The
institute has numerous legacy systems which hold historical transactions which can be
maintained due to various legal requirements for maintaining access to the data. It has been
hard for the organization to maintain because of the less number of employees who are skills
in this particular field (Sellitto, Banks and Bingley 2016). This organization is aiming to
implement ICT strategic plan into their operations for the purpose of bringing about change
into their operations for betterment of their business.
Organization vision
To be the most preferred national bank of the country
They aspire in becoming the locally owned and a community bank that would be of choice
for medium and small sized business, individuals and professionals.

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To combine various components like consistent earnings, steady growth, firm control
of various factors of risk for the purpose of providing safety for their depositors (Viehmann
2016). Their people would be the difference in establishing the consistency in enhanced
stakeholder value and earnings.
To uncompromised dedication for understanding as well as meeting their needs of the
clients in the field of finance.
To recognize as well as reward the contributions that are made by the members of the
team and hence believe that loyal, qualified as well as various professionals that are
committed are their most valuable assets.
Organization mission
To provide customer relationship management along with immediate and direct
access to the decision makers of the bank and then deliver their best service that is also
personalized in nature and belongs to this particular industry.
To commit people as well as resources for enriching the communities where they live
as well as work. This is because trust is considered to be their most vital component, they are
focused on the technique of building as well as sustaining generational relationships that are
long term, with their customers, their employee, their stakeholders and their community
(Ezema, Nonum and Umezinwa 2018). They revolve around their customers in every
transaction carried out by them.
Organization objective
The organization aims in practicing prudent business planning as well as strategies for
cost management for ensuring financial viability as well as responsible growth. They also aim
in embracing changes along with continuously seeking ways that could provide quality
services that are also cost effective in nature which also meet as well as exceed the

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expectations of the client (Ramadan, Dahiyat and Bontis 2017). Their main objective is to
establish a certain relationship of trust as well as respect with their clients and hence value
their integrity as a particular organisation as well as an individual. They have been committed
in providing the best services to their clients, they would go above as well as beyond what
has been required for attracting as well as retaining cherished business relationships (Ali and
Khan 2015). Their objective is to build various relationships.
Drivers for change
In order to implement ICT within the bank it needs to bring about the changes within
the organization the changes are as follows
Infrastructure: the infrastructure of the banks can be improved with the help of
undertaking various steps, these steps include centralization as well as security of data,
scalability and control on the data, reducing the overhead expenses, guarantee business
continuity to customers, scaling up the systems of the bank in order to meet customer
demands, avoid any sort of expensive hardware bill. Cloud solutions could be used for their
advantage of improving the organizational infrastructure.
Enhancement of data management: Data management can be enhanced with the help
of securing the data using various technologies. The pattern that would be used by the bank
for data management is provided below
Figure 1: Pattern of data management
Generation of various MIS reports as well as periodical returns on various dates.