Employability Skills: Responsibilities, Objectives, and Motivational Techniques

This report discusses the responsibilities and objectives of a line manager in NEXT PLC, a fashionable clothing chain in the UK. It explores the importance of employability skills in achieving organizational goals and provides recommendations for improvement. The report also covers motivational techniques to enhance employee performance.

Employability skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Own responsibilities and objectives......................................................................................1
1.2 Own effectiveness for these objectives.................................................................................2
1.3 Recommendations for improvement.....................................................................................2
1.4 Motivational techniques........................................................................................................3
TASK 2............................................................................................................................................4
2.1 Solution for work based problems........................................................................................4
2.2 Variety of style to communicate at various level in the organisation...................................4
2.3 Effective time management strategy.....................................................................................5
TASK 3............................................................................................................................................6
3.1 Role of an employee in their team to attain the shared goal.................................................6
3.2 Team dynamics.....................................................................................................................7
3.3 Alternatives to complete task and attain team goals.............................................................7
TASK 4............................................................................................................................................8
4.1 Evaluation of the methods which are used in to develop solution of problems....................8
4.2 The strategy for resolving problem.......................................................................................8
4.3 Evaluation of implementing strategy....................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Employability skills refers to those skills and competencies which are required to perform
a particular job in the organisation. These skills played a prominent role to getting a job in the
market, these skills can be related to personal and professional. There are various skills and
capabilities which can be include communication, analytical, knowledge and so on. Each and
very business firm is requires those employees who are more capabilities and skilled which can
help to attain their goals more effectively (Mott, Noor and Aziz, 2006). The present report is
based on the NEXT PLC, which is a fashionable clothing chain in UK. It is retail firm which
having large chain of their stores in across UK. They provide high quality products at the lower
price to their customers. To selling these products the role of line manager having a great
importance for the firm which can help to sale their products in to the market. These skills can be
leadership skills, presentation skills, communication skills, analytical skills and so on. This
report is discussion about own responsibilities and objective of a line manager and how these
objectives can be achieved (Wibrow, 2011).
TASK 1
1.1 Own responsibilities and objectives
As a line manager there are various role and responsibilities in the business unit which
can help to generate revenue through sales. It involves:
Manage sale: It is one of the important responsibilities which can focused on to generate
revenue for the firm through increase the sale of the business unit. NEXT PLC is provide a wide
range of products which can sale in to their stores. It is the responsibility of line manager is to
manage all sales activities in to their stores which can be located in different geographical area.
Motivate staff: Motivation is an important factors to motivate the staff of the firm which can
help to attain organisational goals and objectives (O'Neil, 2014). Line manager of NEXT PLC is
using various tools which can enhance their motivation which can leads to increase the
performance and sales of the firm.
Objectives of line manager of NEXT PLC as given below:
Increase sales: Due to increase competition in to the market, firm's market share going downs,
therefore, line manager objectives is to increase the sales of the company.

Manage business activities: It is another objective of line manager is to effective control and
manage all business activities in the company.
1.2 Own effectiveness for these objectives
It is important for line manager of business unit is to use their skills and capabilities to
achieve organisational goals and objectives. These skills and capabilities can be involved
analytical, communication, decision making and so on (Gravells, 2010). These skills helps to
line manager to perform their task effectively, and manage their roles at the different level. There
are following skills which can be sued by line manager of NEXT PLC as given below:
Identification of skills: A line manager is having their own department and team and also
having their own resources to perform a their task. They can decide their goals and targets for a
period of time. Line manager have to identified their team member skills and divide their task
accordingly, It can help to attain their target in a time period.
Motivational method: Motivation is an important element which can help to motivate their
team member. There are various tools which can be used to motivate them, it can includes
monetary and non monetary. These techniques help to enhance employee performance and
profitability(Mason, Williams and Cranmer, 2009).
1.3 Recommendations for improvement
Consumer taste and preference can change over a period of time, which can need to
improvement in the products as well as the process. Therefore, NEXT PLC requires to focus on
the improvement and continuous development in the products as well as the skills of their staff
and managers. It can help to increase their performance and knowledge at the work place. There
are various factors like employee attitude and behaviours at the work place, personal and
professional skills which can direct impact on the objectives and goals. In the context of NEXT
PLC, line manager have is requires to manage all activities and business operations. To increase
in the competition in the market which can leads to decrease the market share and profitability of
the firm (Wilton, 2011). So that line manager can improvement in the services and try to increase
the sales of the company, which can leads tom increase their revenue and profits which is a
common objective of each and every business units. To improve company sales they can provide
discount to their existing and loyal customer.
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1.4 Motivational techniques
PLC company should use motivational techniques to raise employees motivation
therefore to maximise the performance in an organisation. This process always consider to
achieve success in international market by maintaining their position. Productivity of clothing is
boosted with high rate which increases morale including values. They detailed their techniques
which improve the quality of performance as follows:
 Positive Environment – Mangers should provide motivation through forming competition
among other members of an organisation. Employees encourage to learn and
acknowledge their skills which affect in the performance of an organisation. If positivity
is created among all employees and staff members which increases more interest in their
work so they perform well in an organisation. It is the system which eliminate disputes
and performance raises so they perform their work with responsibilities as well as
independently (Rosenberg, Heimler and Morote, 2012).
 Goals – There is target to present their responsibilities, achievement and recognition on
their actual task of employees. Cashier or those who controls accounts financially works
on daily basis as challenging to other cooperation. None of the goal is been target to
achieve in organisation then employees performance measures aimless. So they wont be
able to work with encouragement in organisation which improves the quality. So it is
essential to mark goal for every employee to increaser their performance on daily basis
(Stoner and Milner, 2010).
 Incentives – Managers should encourage their employees by providing them incentives
through financial or non financial such as financially consider by offering cash, gift and
vouchers. Non financially consider by offering holidays , arrange trip with their family
and certificates.
 Working on feedback – Managers should overlook the performance of their employees is
performing better or not. Working on feedback improve their performance on daily basis.
It is an instrument which provide guidance to perform better than other and achieve target
and reward for their labour on given task. Working on feedback provides us lots of
learning and working on improvement where mistake is been held (de Guzman and
Choi, 2013). Continuously working on feedback makes perfect on their task and they
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improve their risk management. By working on this process it is ease to reach the top
level of success in field of business.
TASK 2
2.1 Solution for work based problems
There are various work based problems which can be faced by the staff of the company
on a regular basis. It is the responsibilities of human resource manager to overcome these
problems which can help to improve their performance and efficiency. There are various issues
which can affects staff performance at the workplace which can be include working
environment, compensation and pay, training and development, and other personal issues. NEXT
PLC requires to reducing these issues as soon as possible and in a effective manner which cannot
impact their sales and output (Stephens and Hamblin, 2006). There are given a work based
problem and its solution:
NEXT PLC wants to increase their stores in to the rural area in UK, which requires to
recruit new staff for the firm, now the problem is before sending them to store, HR department of
the firm requires to provide enough training session with new joine. Because their new staff don't
know how to deal with their potential customers. Training and development programme can help
to improve their skills, capabilities and knowledge which can help to deal with their customers.
Addition, manager of the firm can send to them their existing stores and provide a platform and
tell them how to deal their customers more effectively.
2.2 Variety of style to communicate at various level in the organisation
NEXT PLC is having their own structure which can help to manage and develop their
business activities at the different level. This structure tells that different departments and levels
can communicate and shared information with each other. Each department of the firm having
their own targets and resources which can help to perform their task effectively (Kazilan,
Hamzah and Bakar, 2009). Each and every department can be managed by the departmental
manager which can managed and controlled their functional task. At the each level of the firm
they having different style of communication which can help to coordination their activities:
Top level management: It is one of the highest level of management which can take the
strategic decision making regarding their business. Board of directors, CEO and managing
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directors generally using written communication which is more authentic and appropriate
communication style to them.
Middle level management: In this level all functional and divisional department like finance,
marketing, human resource and so on. At this level communication style can formal in the
written form which can show the effectiveness of the communication (Maxwell and et. al.,
2010).
Lower level management: The line manager and their staff are included in lower level of
management. Mostly manager are using informal way to communicate with their employees and
they are using only verbal and oral communication to order their employees.
2.3 Effective time management strategy
Effective time management is essential for a business organisation to achieve goals and
objectives in a time manner. NEXT PLC can use various strategies to manage their time to
perform their task as given below:
Set Priorities: Time management is played a prominent role in the success for a business unit.
To manage different task it is important for the manager to set these task according to the priority
basis. This tool is useful for the firm where a project having a deadline, manager of NEXT PLC
requires to finish these task as soon as possible (Husain and et. al., 2010).
Use a Planning Tool: This is another strategies which can be sued by manager to improve the
productivity and performance. Manager can use planning tools like make list with their time lime
and perform these task accordingly.
Assign task: In this strategy manager can assign the work to their team member and set a time
line for that. It can help to increase the competition between the team member to perform a task
in a given time scale which can enhance the efficiency at the work place (Abas-Mastura and et
al., 2013).
Monitoring system: an effective and sound supervision and monitoring system can help to the
firm to use their time more effectively. For example, NEXT PLC can make a team which can
supervision all department of the firm, specially in the peak time. It can help to completed a job
in given time scale by the staff of the company.
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TASK 3
3.1 Role of an employee in their team to attain the shared goal
Team is a group of people which having goals and objective, the member of team also
having their task which can help to attain these goals. NEXT PLC have various teams at the
different level of the organisation, which consist various role as given below:
Implementer: This is a person who can implement all the activities which can be set and
established by the manager of the firm. These person can be departmental or functional manager
which can implement tactical decision at the middle level in the organisation (Jones, Torezani
and Luca, 2012).
Shaper: Shaper is a person who is manage a team which can be a manager or team leader. They
are working for a team and motivate to their team members towards to attain the team targets in a
specific time period.
Completer/Finisher: The role of finisher in a team very essential, because they can check and
review all activities carefully which can be improved on the right time. Supervisors or
performance monitor team can be performed these task effectively.
Plant: It is common that conflict can be arises between the team members, which can affects
their performance and productivity (Verran, 2010). Therefore, it is important for firm to resolve
these conflicts as soon as possible. There are various person who can solved these conflicts can
be called planter.
Monitor/Evaluator: It is important for a team to evaluate and monitor all business activities and
operation time to time, which can help to improve the performance and skills of their staff which
can increase the output and profitability of the company.
Specialist: Specialist are those person which having skills and capabilities to solve of a specific
task which cannot performed by other team members (Miller, Biggart and Newton, 2013). It can
be related to the IT. Finance, HR, Marketing and so on.
Coordinator: Coordinator is important for a team because they coordinate with team members
which can help to perform a task more effectively and in a time manner. These person can
support of team member who can facing challenges and problem in performing a task.
Team worker: All team member are the worker which can shared a common goals and
objectives and they work together to attain these goals.
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Resource/investigator: Resource investigator is a person who can contact with the external
parties regarding to perform a job.
3.2 Team dynamics
Team dynamics having following process within NEXT PLC:
Forming: It is the first stage of team dynamics, each and every team member are positive and
confident, they are knowing few things regarding the task which will performed by them. In this
stage the role of leader is important, because he can try to communicate roles and responsibilities
of every member within a team (Crossman and Clarke, 2010).
Storming: In this stage, conflicts can be arises at the workplace, each member having different
working style which can create problem within a ream. NEXT PLC requires to make a system
which can help to solve team conflict which can help to improve team performance. In this stage,
most of the team can be failed due to team conflicts.
Norming: This is the next stage of team dynamics where every team member can understand
each other and they are habitual to solving a issue or conflict effectively. Member of the team
create and build a strong commitment to attain team target (Griffin and Annulis, 2013).
Performing: All the discussions, they are having their work in their team and they know how to
perform their work. This is a the last stage of team dynamics.
Adjourning: This is the last stage of team building. In this stage team automatically disbanded.
The interpersonal relation and mutual understanding between the team member can develop.
3.3 Alternatives to complete task and attain team goals
It is important for NEXT PLC to use various approaches to completed their task in a time
manner. These approaches can help to attain the organisational goals and objectives effectively.
Coordination and communication played a prominent role between the team members. Lack of
proper communication can create a serious problem in front of team. It can create conflict which
can promote confusion in mind of team members which is not good for a team (Asonitou, 2015).
Therefore, team leader is responsible to communicate their goals and vision with their team
member which can help to create confidence level and motivate them towards the task.
Motivation is a factors which can help to motivate of the team member to complete a task. There
are various tools which can be used to motivate of an employee which can involved monolatry
and non monolatry motivation. Few people can be motivate form their internal inspiration and
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few can be motivate through monetary and pay benefits. It can help to they manager of the
company to use these tools to attain the goals and objective of the company.
TASK 4
4.1 Evaluation of the methods which are used in to develop solution of problems
There are various problem which can be faced by the employees of the company within
the organisation. Therefore, it is the responsibilities of the manager is to identify these problems
and solve these problems to using various tools and techniques (Zhu, Iles and Shutt, 2011). For
example production department having an issue regarding the use of new machinery which
cannot used by the staff of the companies. For this there are following approaches to be used to
solve this problem by NEXT PLC:
Manager of business unit can careful analyse the situation and they can conduct a training
session for their employees regarding how to use this machinery by their staff. It is also
important that, if a their staff don't know that how to use this machinery it can braincase the
chances of accidents at the workplace. Therefore, it is good for the manager to provide training
to their employees at the workplace which can help to increase the performance and production
of their employees (Mott, Noorand and Aziz, 2006).
Another approach is that they can select staff or representative and send them to another
production facility this machinery already installed. The employees of this production facilities
are familiar with this machine. The representative can provide training and send back to them
their new machine to trained other staff.
4.2 The strategy for resolving problem
There are various problem which can be faced by the staff the firm, it is the role of a manager is
to solve these problem at the right time. Problem solving is a decision making process which can
be sued by NEXT PLC to solve there problems. For solve these problem manager can use
appropriate strategies which can help to over come these problems.
Identifying the problem:It is the first stage to problem solving process, manager requires to
identify the real problem and its causes which can help to solve these problem effectively. For
example if staff can issues their workload manager can communicate with them (Wibrow, 2011).
Alternative solution: This is the next stage of problem solving process, in this stage manager is
can identify the various option to solve a particular problem. As per the example, manager can
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identify various alternative solutions like work in different shifts or they can also provide a offer
for more pay for the work.
Choose best one: In this step firms can select an appropriate solution which can beneficial for
the both parties. For example, if manager think that if work shift can affect their output and
profitability, they can provide bonus for their work, which can help to solve these issue
effectively.
Implementation: In this stage organization have to implement the solution which was chooses
in last stage. If the decision which is taken by the manager can not implemented, can create a
serious issues for the firm (O'Neil, 2014). Therefore, managers make sure that their decision can
be implemented as soon as possible.
Evaluation: This is the last stage where manager can review the overall process, so that if any
mistake can be made, that can be solved at this stage.
4.3 Evaluation of implementing strategy
By implementation of above mentioned strategies NEXT PLC can overcome its conflicts
which can help to build a strong relationship between employer and employees. If there is an
issue regarding their work shift management can communicate with their staff and discuss, how
conflict can be solved. It can help to increase the employee participation in the decision making
process. It can increase the confidence level of their employees which can leads to increase in
productivity and efficiency of the work (Gravells, 2010). If conflict can be solved easily, it can
also helps to increase the interaction and communication between both parties. It can help to
build their long term relationship and increase the employee loyalty towards the organisation
which can give the competitive advantage to the firm over its rival business units.
CONCLUSION
As per the given report it has been concluded that employability skills is significant for
NEXT PLC to attain organisational goals and objectives, role and responsibilities of a line
manager which can help to attain their objectives. Apart form that what kind of problem facing
by the staff of the firm and how these problems can be overcome by the management.
Additionally, it has been described about the effectiveness of a team and team dynamics which
can help to attain their goals and targets. In the last part of the report it is explained that what
problems faced NEXT PLC and how these problem can be solved by manager to using various
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strategies and tools. It can help to achieve organisational short and long term goals and objective
effectively. Moreover, techniques to improve employability skills are considered by using
motivational tools. Therefore, employees of the entity perform better and coordinates team. It is
beneficial for personal as well professional development of worker. Including this, effective
goodwill of firm is determined to sustain product value in competitive market.
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