Business Culture and Change in Context

3CO01
BUSINESS CULTURE
AND CHANGE
INCONTEXT

Table of Contents
Task One: Slide Deck for Team Day................................................................................2
AC 1.1 Examine the key external influences that impact on business environments.....2
AC 1.2: Discuss organisational goals and why it is important for organisations to plan.
.........................................................................................................................................3
AC 1.3: An explanation of an organisations products and/or services and main
customers.........................................................................................................................4
AC 1.4: review of different technologies available to people professionals and how
these can be used to improve working practices and collaboration.................................5
Task Two: Guidance Leaflet.............................................................................................6
AC 2.1 Define workplace culture in organisational settings and the importance of
fostering positive approaches towards it..........................................................................6
AC 2.2 Explain how organisations are whole systems, and how work and actions as a
people professional could impact elsewhere...................................................................6
AC2.3: Discuss how people learn and develop in different ways relating this to
organisational assessment of people’s skills and capabilities..........................................7
AC3.1: Explain the importance of planning and managing change within the
workplace.........................................................................................................................9
AC3.2: Consider the importance and role that people professionals play within change.
.........................................................................................................................................9
AC3.3: Discuss how change can impact people in different ways................................10
Bibliography.....................................................................................................................12

Task One: Slide Deck for Team Day
AC 1.1 Examine the key external influences that impact on business environments
Organizations do not function in a vacuum; rather, they are impacted by external
influences in their respective business landscapes. To that aim, there are numerous tools
available to aid in the examination of external variables affecting business in all sectors,
including the hospitality industry, which is at the heart of our operation. The PESTLE
analysis, which stands for Political, Economic, Sociological, Technological, Legal, and
Environmental, is one of these tools. Cipd (2021) describes PESTLE analysis as a
strategic, wide fact-finding activity of external variables that may affect company
decisions by aiding in the reduction of risks and subsequent maximization of available
possibilities. The following is an examination of the elements affecting the hospitality
sector.
 Political: Environmental laws, tax policies, trade restrictions, political stability,
and tariffs are all political variables that impact the sector. This was seen during
the Covid19 pandemic era, when many nations enforced travel prohibitions,
which had a detrimental impact on the industry Frue (2019). Similarly, during
presidential elections, the hotel sector is fearful that new governments would
introduce new ideas and legislation that will have an influence on the business
and disrupt operations.
 Economic: Economic growth or decrease, inflation, interest rates, pay rates,
currency rate, minimum wage, working hours, cost of living, credit availability,
and unemployment are all variables that impact the sector. The strength or
weakness of a currency might impact the desirability of a holiday location in this
way. In the near term, Brexit resulted in the loss of a large number of personnel
from other EU nations (James, 2021).
 Social: Cultural standards, health consciousness, career attitudes, age distribution
population growth rates, health and safety are all sociological issues. For example,
during the Covid19 pandemic era, customers were more health cautious,
prompting the business to invest in sanitizing processes for its facilities.

 Technological factors, such as robots, and the velocity of change are examples of
technological factors (Cipd, 2021). To that purpose, several hotels have used
robotics to sanitize their facilities in a speedier and more effective manner. The
sector is also investing in social media and seeking to improve its ratings on travel
platforms (Frue, 2019)
 Legal factors: Changes in laws concerning employment, imports/exports, access
to quotas, materials, and taxation are examples of legal factors (Cipd, 2021)
 Environmental factors: Ethical sourcing, global warming, pandemics, and other
catastrophes are examples of environmental issues. According to Frue (2019), the
sector must recognize seasonal or weather fluctuations in order to price its rooms
competitively.
AC 1.2: Discuss organisational goals and why it is important for organisations to
plan.
According to Hill (2019), planning is a process that plots a route for achieving certain
company objectives. The process comprises doing an evaluation of the organization's
operations and then determining what needs to be improved in the coming year. As a
result, planning requires anticipating the objectives that an organization want to
accomplish and specifying the steps to be followed to reach the specified goals. The
outcomes might be measured in monetary terms or in other ways, such as consumer
pleasure (Hill, 2019).
According to Scott (2010), human resources workers have several duties in organizations,
including ensuring that rules are in place to guarantee that employees are accountable for
achieving organizational objectives and goals. The hospitality sector is roughly divided
into food and drinks, travel and tourism, hotel, and recreation (Novak, 2017). Their
ultimate objective is to provide a great customer experience in order to keep the customer
or maybe obtain a recommendation.
In accordance with this, HR department training and development strategies in the hotel
sector attempt to invest in imparting the necessary information and skills to workers, who
serve as the direct contact between an organization and the firm. According to Scott