4, Management and Operations

MANAGEMENT AND OPERATIONS

Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Define and compare the different roles and characteristics of leader and manager...............3
LO2..................................................................................................................................................4
P2 Discuss about the role of leader and function of manager apply in the different situational
context..........................................................................................................................................4
P3 Describe the different theories and models of approach, including situational leadership
and system leadership..................................................................................................................5
LO3..................................................................................................................................................6
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................6
P5. Importance of operation management...................................................................................7
LO4..................................................................................................................................................8
P6 evaluate the different factors within business environment that impact upon organizational
management and decision making by managers or leaders.........................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operations is one of the most effective business practices that are used in
organization in order to obtain highest level of efficiency in firm. It is basically related to
changing goods and materials into high quality of services, so that profit can be maximize by
firm. Present report will lay emphasis on Nestle. It is a Swiss multinational food and drink
processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland. Report will
lay emphasis upon role and characteristics of leaders and managers. It will also focus upon role
of leader in different situational context. Assignment will also lay emphasis on various
approaches used in operation management.
LO1
P1 Define and compare the different roles and characteristics of leader and manager.
 Manager: The person within organization, who design and manage overall work in
systematic manner. It provide right direction to staff members and also pre-determined
the goals, objective of nestle. The manager has performed the task to develop and
establish the strategies policies which help for achieving the organizational goals.
 Leader: It is responsible person who get the work complete from different aspects of
organization goals, it plays important role while motivating the staff members through
communication skills and leadership quality (Reid and Sanders, 2019). In order to
achieve the specific objective. The major aim is to influence the staff members towards
the objective. It help for increasing productivity and profitability in marketplace.
Difference between manager and leader:
Leaders Managers
 Leaders are mainly persuade the
specific objective developed by
manager.
 Leaders encouraging the employee
towards the organizational goals and
achievements.
 Leader give direction to the entire team.
 Leader play important role for
implementing the innovative idea in
 It mainly set up the specific objective
which help for increase the
organizational profitability in global
marketplace.
 It mainly focused on the business
policies and procedures where how
they can help for increasing
capabilities.
 Manager provide direction to the

business activities. in this way, it help
for improving organizational
capabilities and abilities.
 Leader is mainly focus on the people.
groups.
 Manager always try to create
innovative idea for business expansion.
 Manager is mainly focus on the
particular activities that occurs within
organization.
Table: 1
Nestle company dealing with other coffee industry for improving their quality of product and
services. In this way, they also engaged in the enterprise activities which consists of designing,
manufacture and sales (Nair and Reed‐Tsochas, 2019). The management system of Nestle is
efficient because manager execute a strategies, which help for increasing the productivity and
profitability in global marketplace.
The role of manager in nestle is to establish the standards for performance improvement
in employee work and leaders have an efficient interpersonal skills. It useful for considering the
standards that would be made by managers. In this way, it can be identified the different roles of
leader and manager in the nestle. As a result, it has grown the business at every task.
LO2
P2 Discuss about the role of leader and function of manager apply in the different situational
context.
The role of leader and function of manager will create organizational work in right
direction. In order to achieve the significant goals and objective of organization. It must be
considered the different function of management, traits and leadership style. These are helping
for overall functionality of management system in the organization.
Function of manager and role of leader:
 Planning: It is important function of manager of nestle that will make an effective plan
and set the goals of business (Fisher, Olivares and Staats, 2020). It complies with
increasing overall sales and revenue of organization in global marketplace. The strategic
plan should be prepared by nestle in regards of business goals. Sometimes, it may include